The elevator in the residential area often breaks down. What should I do as a property?

Elevators in residential areas often break down. What should I do as a property?

As the property manager of the community, he should be mainly responsible for the normal operation and maintenance of the elevator. In the case of frequent elevator failures, the property should take a series of active and effective measures to solve this problem.

1. Emergency treatment: When the elevator breaks down, the property should immediately start the emergency treatment mechanism to ensure the safety of the trapped people, and contact the professional elevator maintenance company for rescue and maintenance in time.

2. Professional maintenance: The property shall regularly arrange a professional elevator maintenance company to conduct a comprehensive inspection and maintenance of all elevators in the community to ensure that the elevators are in good operation.

3. Transparent communication: The property will inform the owners and residents of elevator failures, maintenance progress and other information in a timely manner to keep the information transparent and reduce the worries and misunderstandings caused by information asymmetry.

4. Strengthen supervision: The property should strengthen the supervision of elevator maintenance companies to ensure that they provide quality services and strictly control the quality of maintenance.

5. Preventive measures: The property shall formulate and implement an elevator maintenance plan to reduce elevator failures through regular maintenance.

6. Owner education: The property can organize publicity activities about the safe use of elevators, improve the safety awareness of owners and residents, and reduce elevator failures caused by improper use.

7. Improve the system: the property should establish and improve the relevant systems and processes of elevator management to ensure that elevator management has rules to follow and responsibilities to pursue.

To sum up, as a property, we should start with emergency treatment, professional maintenance, transparent communication, strengthening supervision, preventive measures, owner education, and perfecting the system. , comprehensively solve the problem of frequent elevator failures in residential areas, and ensure the safety and convenience of owners and residents.

Legal basis: Article 35 of the Regulations on Property Management in People's Republic of China (PRC) stipulates: "Property service enterprises shall provide corresponding services according to the stipulations of the property service contract. If the realty service enterprise fails to fulfill the stipulations of the realty service contract, causing personal and property safety damage to the owner, it shall bear corresponding legal responsibilities according to law. " Moreover, the Safety Law of Special Equipment and other relevant laws and regulations also clearly stipulate the safety management of special equipment such as elevators.