What should be included in the scope and responsibility of residential property management?

1, residential property management scope

According to Article 35 of the Property Management Regulations:

The realty service enterprise shall provide corresponding services in accordance with the stipulations of the realty service contract.

The realty service enterprise fails to perform the realty service contract, causing personal and property safety damage to the owner, and shall bear corresponding legal responsibilities according to law.

2, the responsibility of residential property management

According to Article 45 of the Property Management Regulations:

The realty service enterprise shall stop the violation of laws and regulations such as public security, environmental protection, property decoration and use in the realty management area, and report to the relevant administrative departments in a timely manner.

After receiving the report from the realty service enterprise, the relevant administrative department shall stop the illegal act or deal with it according to law.

Forty-sixth property service enterprises should assist in the safety work within the property management area. When a safety accident occurs, the realty service enterprise shall, while taking emergency measures, report to the relevant administrative departments in time to assist in the rescue work.

The realty service enterprise shall abide by the relevant provisions of the state when hiring security personnel. Security personnel shall perform their duties when maintaining public order in the property management area, and shall not infringe upon the legitimate rights and interests of citizens.

Extended data:

According to the property management regulations:

Article 32

Enterprises engaged in property management activities shall have independent legal personality. The State Council construction administrative departments shall, jointly with relevant departments, establish a joint incentive mechanism for trustworthiness and a joint disciplinary mechanism for dishonesty, and strengthen the integrity management of the industry.

Article 33

A property management area is managed by a property service enterprise.

Article 34

The owners' committee shall conclude a written realty service contract with the realty service enterprise selected by the owners' congress. Property service contracts shall stipulate property management matters, service quality, service fees, rights and obligations of both parties, management and use of special maintenance funds, property management premises, contract term, liability for breach of contract, etc.

According to the nature and mode of service, the basic content can be divided into three categories: conventional public service, targeted special service and entrusted special service.

1, public service

Refers to the public management and service work in property management, which is the most basic management and service provided by property management enterprises for all residents and owners. There are mainly the following eight items:

(1) Main building management and daily supervision of residential decoration;

(2) the management of housing equipment and facilities;

(3) Environmental sanitation management;

(4) Greening management;

(5) Cooperate with public security and fire departments to maintain public order in residential areas;

(6) Vehicle order management;

(7) Services of public institutions;

(8) Property file management

2. Target service

Refers to the services provided by property management enterprises to meet the needs of some households, groups and units.

① daily life;

2 commercial services;

③ Culture, education, health and sports;

4 financial services;

⑤ Brokerage agency intermediary service;

⑥ Social welfare;

3. Entrusted service

When property management enterprises implement property management, the first category is the most basic work, which must be done well. At the same time, according to their own ability and the requirements of life and employment.

Determine the specific service items and contents in the second and third categories, adopt flexible and diverse management mechanisms and service methods, do a good job in people-centered property management management and service, and continuously expand its breadth and depth.

Special service is actually a supplement and perfection of special service.

Baidu Encyclopedia-Property Management Regulations