How to manage the community well, the industry Committee summed up three experiences.

(A) property management services to achieve "five knowledge":

1, know people-know who the customer is. There are thousands of people living in a management area, which is a complex group, including men, women, children, officials, people, rich and poor, high quality and low quality. So be familiar with the service to the object as much as possible, which is very conducive to targeted services.

2, intimate-understand the psychological needs of the victim Generally speaking, the owner has the following ten needs: (1) The owner needs to be respected-"the owner is our food and clothing parents";

(2) The owner needs honesty-"Honesty is the golden key to open the door to the owner's soul"

(3) the master needs to care-"the master's warmth and coldness is my prophet";

(4) The owner needs to communicate in time-face the facts and be honest with each other;

(5) Owners need community safety-safety is the harbor of dreams;

(6) The owner needs a beautiful environment-a good environment is a good mood;

(7) The owner needs convenient and quick service-trivial matters bring trouble;

(8) Owners need to see employees' smiles-employees are full of energy and smiles;

(9) The owner needs the feeling of home-more than a family member;

(10) Car owners need premium enjoyment-"value for money"

3, know how to love-love the master with the great power of love. Love is profound, like sunshine and rain, nourishing everything, and like running water in the mountains, refreshing. Only when you have deep love for the owner can you have no regrets in the pursuit of service, and you must have a loving heart to accommodate everything of the owner.

4, managers-know the specific affairs of property management services, only know what to do, in order to strive for the initiative of service, property management services are most afraid of countless hearts, countless hearts will be passively beaten.

5. Know how to do it-know how to do every service well. It should not only meet the requirements of laws and policies, but also conform to reasonable and moral norms. Property management enterprises should advocate learning from Comrade Lei Feng for a long time, and everyone should work hard to do good deeds.

(two) do a good job in property services, to ensure the quality of service in five aspects:

1, the pursuit of property management service quality-to achieve Excellence, nuance, continuous improvement, impeccable:

2, establish the image of property management services-language with an affinity smile, behavior shows the appeal of civilization:

3, improve the ability of property management services-strive to achieve professionalism, specialization, employees do a good job:

4, pay attention to the characteristics of property management services-according to the needs of owners, constantly introduce personalized services with characteristics;

5. Pay attention to the service effect of property management-owner satisfaction rate+surprise+social reputation;

(3) Four requirements for property management services:

1, adhere to the consistency of property management services.

2. Property management services should be transparent.

3. Maintain the durability and expansibility of high-quality property management.

4. Strengthen the standardization of property management services.

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