What does the property management front desk do?

The work of the property management front desk includes the following:

First, receiving complaints from owners (residents) can be divided into effective complaints and communication complaints (complaints).

Second, the owner (tenant) information management: 1, the old documents are classified and filed; 2. Update the owner (resident) information; 3. Manage all kinds of contract documents; 4. Responsible for printing and filing.

3. Answer the phone, the procedure for answering the phone: 1, and report your address (building management office); 2. Ask the identity of the other party; 3. Listen to what the other person is saying; 4. take notes; 5. Answer relevant questions to the other party. If you can't answer on the spot, leave the other party's contact information; 6. After hanging up, find the relevant department to solve it; 7. pay a return visit.

Iv. Issuing the release form, the process of issuing the release form: 1, and the other party needs to show relevant certificates (ID cards); 2. Inquire about the payment of the other party; 3. Determine what the other party needs to release; 4, confirm the identity of the other party, if necessary, call the owner to confirm whether to release.

Verb (abbreviation of verb) receives visitors: 1. Ask the purpose; 2. Confirm the identity of the other party; 3. Notify relevant departments; 4. Guide tourists to the reception area and sit down; 5. Send tea.

6. Project billing: 1, billing; 2, notify the engineering department; 3. sign for it; 4. follow up; 5. pay a return visit.