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What should I do if the charging port of hippocampus s5 is not electrified?

It may be that the charging gun and charging interface do not match.

Usually, in the case of charging failure or charging interruption, the charging pile will display the charging failure reason code.

The meaning of these codes can be found online, but it is a waste of time to find them. It is suggested to call the customer service of the charging pile or ask the staff of the charging station the meaning of the fault code to determine whether the charging fault is caused by the car or the charging pile.