How to write property work experience?

Time flies, and 20 10 has arrived in a blink of an eye. Looking back on the work of 20 10, it is full of hardships and happiness. In the past year, under the correct leadership of the company, all the staff of our property management department United, worked hard, fought bravely and innovated constantly, further improved and improved the management and service quality of the property management department, and achieved gratifying results: an excellent property management team was formed. Formed a professional division of labor system combining service and management, which was praised and praised by superior leaders many times; Over the past year, we have carried out a series of work closely around strategic planning, brand building, internal management, information communication and service performance.

First, fully cooperate with the company's real estate development, and the brand of the community continues to improve.

This year, in order to cooperate with the company's property development, the company adjusted its development strategy, pursued the concept of "brand first, scale later" and "focusing on improving the quality of property services", concentrated superior resources, and ensured the provision of supporting fine property management for the fine real estate developed by the company. To this end, focus on the following aspects:

1, and implement effective operation according to the property management iso system.

At the beginning of its establishment, it has done a good job in quality planning, defined the company's quality objectives, requirements and goals to meet the needs of owners and users with the most appropriate service quality. In the first quarter, the company has been working hard according to the requirements of iso9000 and iso 14000. At the same time, it further showed the owners and users the image of the company's quality service in related aspects, and created the brand of Sunshine Mansion property.

2. Form a quality system centered on customer satisfaction.

Since we checked in, we have been taking "customer satisfaction, owner first" as the work center, further clarifying the customer-centered business service concept. In the future, we will continue to implement and improve service quality and improve service performance.

3. Establish the goal of zero defects in the property of Sunshine Building.

After the establishment of the department, after repeated discussions and discussions, it is believed that if you want to do something with characteristics, you must do the work with zero defects: service with zero defects; Zero defects in operation; Equipment zero failure; Four zero defects and zero hidden dangers. Obviously, the owner is not always right, but always the most important customer demand, and is fully prepared to meet the demand and actively prevent possible problems.

inner management

Second, personnel management.

Human resources are an important guarantee for the company's development. We adhere to the policy of territorial management. At the beginning of our presence, due to our special position, the quality of our personnel was very low. However, in order to improve the competitiveness of the company, our department has actively trained employees in various professional knowledge, which has made employees become "multi-functional" and achieved remarkable results. Staff training includes: corporate culture training, professional and technical training, etc. In particular, the management personnel are trained in the qualification examination of property managers, and the security team is trained in fire fighting knowledge and professional knowledge. Through training, the comprehensive quality of employees has been improved, their working attitude has been improved, their spirit of unity and cooperation has been stimulated, the service quality has been greatly improved, and a broad space has been provided for the development of the company.

Third, improve the rules and regulations and establish an internal management mechanism.

My property department has always regarded improving the level of property services, expanding the scope of services, gradually moving from internal services to external services, and striving for benefits from the market as the only way for future sustainable development. To achieve this goal, quality service is the fundamental foundation. Therefore, based on the principle of seeking truth from facts, we have established a series of post work quality standards, performance appraisal system, employee reward and punishment regulations, duty personnel work system, owner's return visit work system, complaint reception and handling system, attendance system, meeting system, document learning implementation system and performance appraisal inspection implementation system that meet the needs of market economy development and company development. At the same time, in order to establish a perfect internal management mechanism, we have studied and inspected Nanjing, Huai 'an and other property companies by means of "going out and bringing in". On the basis of drawing lessons from advanced management experience and combining with our own actual situation, we clearly divided the functions, roles and work scope of each management position in each department, thus refining the work to everyone, promoting the enthusiasm, initiative and creativity of each position, and making managers at all levels constantly exercise in their work practice.

Fourth, safety.

1, under the strict selection and training of the company and our department, and with the cooperation of Qi Xin, a security guard, the safety precautions and site maintenance work of Siyang County Real Estate Conference, the opening of the first and second phases of Sunshine Mansion and the visit of government leaders were successfully completed. However, with the gradual deepening of work, my lack of experience and defects in safety are gradually exposed: the quality of personnel is too low and professional knowledge is insufficient. To this end, our department has carried out a major safety innovation this year, implementing the last elimination system, thus forming a competitive mechanism within the team. Secondly, we bought a brand-new security suit. The innovation of my work has raised the external image of my security guard to a new level, and achieved the external image and internal brand.

2, on-site security work always implement the company leadership policy of loose outside and tight inside. Due to the special time and environment of the site, our department strictly implements the visitor registration system and the vehicle entry and exit registration system, and refuses visitors to enter the construction site without permission, thus preventing the occurrence of safety accidents from the source. During the takeover of 1, our on-site security guards arrested 8 suspects of on-site theft, stopped many thefts and drove away more than 50 scavengers, which saved some losses for the company and the construction team.

3. In terms of self-management, the security guards of our company insist on meeting once a day and once a week for communication and review. At the same time, carry out professional knowledge training. Since its establishment, * * * has conducted more than 60 professional knowledge trainings, secondary fire protection knowledge learning and long-term military training. At the same time, strict safety assessment methods and workflow, as well as anonymous assessment system are implemented to reward outstanding players and punish poor performers.

4. In the aspect of night management, our security department strictly controls the floating personnel from outside, and conducts irregular patrols on the sales offices and construction sites to ensure the safety of the company's property in the management area.

5. Vehicle management: Due to the large number of vehicles in the early stage of construction, we standardized and controlled the visiting vehicles, guided them to park correctly in the designated area, and created a safe, quiet and elegant environment for the visit and parking of Sunshine Mansion.

Verb (abbreviation for verb) clean.

1, our cleaning department can basically complete the tasks assigned by the company, seriously abide by the rules and regulations of the company and departments, strictly implement the cleaning work procedures, and clean the sales hall, bathroom and corridor. Around the clock. Clean garbage bins, external glass, doors, etc. all day. Clean up the garbage in time and create a clean environment.

2. Our cleaning department implements strict assessment methods and supervises each other at the same time, that is, the security guard supervises the work of the cleaning staff, and the cleaning staff also supervises the working status of the security guard. In this way, the two sides can restrict and encourage each other. It has also achieved remarkable results.

Other aspects of intransitive verbs

1. Completed the preliminary property bidding work of Sunshine Mansion, established Huai 'an Huatian Property Management Company as the bid winner and management unit of my project, and signed a property service contract with it, which made the direction clear for the next work of my project.

2. Actively communicate and coordinate with the county housing management office, Zhongxing Town Property Management Office and other relevant superior leadership departments to maintain good business relations and lay the foundation for better property management of Sunshine Mansion in the next step.

We know that although we have made some achievements in this short year, we are also deeply aware of our shortcomings. The team is not professional enough and the service mode is single, which will be our fatal weakness and defect. However, we also know that this is the starting point of our struggle. In the new quarter, we will sum up experience, learn from and learn advanced property management methods, improve the professional level, improve the quality of property management, meet the requirements of owners and users, and realize the soaring property of Sunshine Mansion.