Shopping guide job responsibilities and requirements

Responsibilities and requirements of the job of a shopping guide

How much do you know about the job responsibilities and requirements of a shopping guide? Many people may not be very clear about it. Here is a sample article about the job responsibilities and requirements of a shopping guide that I shared. Let’s take a look at it together.

Responsibilities and Requirements of Shopping Guide Part 1

1. Receive customers attentively and achieve sales targets together with store managers and colleagues;

2. Provide high-quality services to every customer;

3. Make regular phone calls to track target customers and persuade them to buy products;

4. Do a good job in customer service Pre-sales, in-sales and after-sales services;

5. Call back customers who have completed transactions on time, within one week;

6. Patiently handle customer complaints and complaints, and do Keep good complaint records;

7. Obtain and feedback competitor information, customer information and other information;

8. Maintain the store image at any time and ensure a good store image;

9. Carefully fill in various information record forms;

10. Actively make constructive suggestions to the store manager;

11. Have the responsibility to protect the safety of on-site merchandise;

12. Strictly abide by the store's code of conduct;

13. Complete the inventory of goods on schedule and provide accurate data;

14 , Continuously learn, master product knowledge and sales skills, and improve sales capabilities;

15. Assist colleagues in receiving customers when necessary;

16. Obey the work arrangements of superior leaders.

Shopping guide job responsibilities and requirements Part 2

1. Understand the company's business philosophy, corporate culture and the characteristics of the products sold.

2. Learn and master certain sales etiquette and techniques.

3. Do a good job in store display and other aspects, and keep the merchandise and promotional supplies neatly, clean and orderly.

4. Maintain a good service attitude, create a comfortable shopping environment, actively and enthusiastically receive customers, recommend products to customers, and help them make appropriate choices.

5. Use various sales techniques to create an atmosphere of customer participation in the store, increase customers' desire to purchase, and increase store turnover.

6. Through your services, show a good corporate image to customers and increase the visibility of the company and brand.

7. Handle customer complaints promptly and properly, collect customers’ opinions, suggestions and expectations for product stores, and feed the information back to the company to help the company improve its business strategies and service levels.

8. Collect competitors’ product, price, market and other information, and feed the information back to the company to provide reference for the company’s business decisions.

9. Complete daily, weekly, and monthly reports and other work in accordance with regulations, keep counter sales records and regularly inventory inventory, and ensure that product accounts are consistent

10. Improve safety Be aware of precautions, strengthen your sense of responsibility, ensure the safety of goods in counters during business hours, and strictly fulfill your responsibilities to prevent merchandise from being stolen.

11. Carefully count the quantity of goods and do a good job of handover work every day.

12. Comply with the company's various management regulations, earnestly implement the company's various business strategies, and excellently complete all tasks assigned by the boss.

Shopping guide job responsibilities and requirements part three

Shopping mall shopping guide job responsibilities one: basic work requirements

1. Shopping guides should go to and from get off work on time in accordance with regulations;

2. Shopping guides need to be energetic, enthusiastic and cheerful at all times, and not let personal emotions affect their work;

3. Shopping guides’ mobile phones should be set to vibrate or mute, and no personal calls should be made. Do not deal with personal matters on the phone during working hours;

4. Be polite when receiving customers, do not argue with customers, and report problems that cannot be solved immediately;

5 . Employees are not allowed to chat with each other, whisper to each other, or leave their jobs without authorization during working hours;

6. Shopping guides must keep abreast of market trends and grasp market information, so that they can be at ease when selling to customers;

7. Shopping guides must abide by professional ethics, do not steal or maliciously slander goods, and must be responsible for the goods and customers;

8. Shopping guides must obey the management of the mall , abide by the regulations of the mall.

Job Responsibilities 2 of shopping guides in shopping malls: Appearance

The original job responsibilities of shopping guides in shopping malls have relatively high requirements for grooming. Shopping guides must wear uniforms, be neat and clean, and keep their badges face up at all times. Female shopping guides are required to put on make-up before going to work, and the make-up should be light. The hair should not cover the eyebrows, which will make them look lackluster. The hairstyle should be simple and elegant. If you have long hair, it is best to tie it up. Male shopping guides are required to cut their hair short and not have long beards. Shopping guides are not allowed to wear any other jewelry except watches and rings while working. Shopping guides should always smile, preferably without showing their teeth.

Mall shopping guide job responsibilities three: behave generously

Mall shopping guides are often the employees in the mall who have the most contact with customers, and her words and deeds represent >

The image of the shopping mall. Therefore, the job responsibilities of shopping guides in shopping malls require that shopping guides should be generous in their actions, neither humble nor overbearing, concise and quick; their appearance should be generous, friendly and kind; their attitude should be proactive, enthusiastic, patient and thoughtful. ;