Responsibilities of the front desk supervisor

The front desk supervisor needs strong self-study ability and industry knowledge learning ability, can work under pressure, and has good service consciousness and team spirit. The following is my carefully collected job responsibilities of the front desk supervisor. I hope it will help you. If you like it, you can also share it with your friends!

Responsibilities of Front Desk Supervisor 1

1, responsible for the management of after-sales front desk reception and service, and implementing and implementing front desk operation specifications;

2, responsible for the guidance and training of service consultant reception standards, irregular feedback and summary of business experience;

3, responsible for handling customer complaints, and constantly improve customer satisfaction with the service;

4. Responsible for recruiting customers into the factory and maintaining and maintaining customer relationships;

5, responsible for the after-sales front desk and claims, workshops, accessories and other departments work coordination;

6. Be responsible for sorting, filing and keeping the customer files at the front desk.

Responsibilities of Front Desk Supervisor 2

1. Responsible for the reception and telephone answering of daily members;

2. Responsible for handling the service matters assigned by customers and accepting the consultation of members;

3. Responsible for distributing towels and hand cards to members;

4. Complete basic work such as towel counting, item replenishment and field equipment switching.

Responsibilities of Front Desk Supervisor 3

1, daily affairs management of after-sales front desk service department;

2. Formulate after-sales service management system and business process working standards;

3. Work out the after-sales service work plan to ensure the completion of the monthly and quarterly operating indicators of after-sales service;

4. Make an internal training plan for after-sales front desk service;

5. Handling major customer complaints;

6. Keep the communication and communication channels with relevant personnel of the manufacturer unblocked;

7. Receiving, reading, publicizing and executing the notices and documents issued by the manufacturers;

8. Feedback various reports, documents and materials to the manufacturer;

9. Responsible for organizing and implementing service activities.

Responsibilities of Front Desk Supervisor 4

■ According to the business indicators issued by the after-sales department, lead the employees under their jurisdiction to complete it.

■ Be responsible for the daily management of front desk service personnel and do a good job in customer reception.

■ Lead the employees of this department to abide by the company's rules and regulations.

■ Do a good job in performance appraisal and business training of employees in this department.

■ Organize daily morning meetings and parties.

■ Do a good job in collecting, sorting, analyzing and researching customer information, establish and improve customer files, and provide after-sales service.

■ Strengthen the cooperative relationship between service consultants and workshops, parts departments, claims departments and other departments or personnel.

■ Monitor the implementation of service consultant workflow in real time and solve problems in time.

■ Do a good job of housekeeping at the front desk and keep the working environment clean and hygienic.

■ Coordinate the relationship between business reception, claim, cashier, maintenance workshop and accessories.

■ Abide by the company's rules and regulations and complete other tasks assigned by superiors;

Responsibilities of the front desk supervisor 5

1, co-ordinate the overall administrative work of the company, serve as the front desk, and provide internal "housekeeping" services.

2, formulate various administrative rules and regulations, and supervise and inspect the implementation of the system.

3. Be responsible for the daily administrative affairs of the company, including 5S management of office environment, inventory of fixed assets, management of office supplies, management of work clothes, express mail, booking of travel and accommodation, payment and reimbursement of administrative expenses, keeping of company certificates and system data, etc.

4. Meeting work, and organizing various corporate cultural activities (such as morning meeting, staff league building, commendation meeting, annual meeting, etc.). ).

5. Warmly receive visitors and employees, and timely answer calls from the front desk.

6. Make statistics on the monthly attendance sheet to ensure that the attendance and vacation data are correct, and update the employee address book regularly.

7. Assist in recruiting personnel (job fair staff, assist in handling entry and exit procedures, etc. ).

8. Complete other tasks assigned by superiors.

Responsibilities of the front desk supervisor 6

1. Assist the front desk manager to handle the related work of the front desk and ensure the good operation of the front desk.

2. Train employees and provide efficient and enthusiastic service for guests.

3. Find the problems at the front desk, follow up in time and report to the superior.

4. Handle the basic complaints and problems of the guests.

Responsibilities of the front desk supervisor 7

1. Formulate store customer service standards and management systems, standardize and improve job responsibilities, and optimize customer service processes;

2. Be responsible for the training and management of customer service team (cashier, customer service merchandiser) to continuously improve the working ability of employees;

3. Responsible for the work arrangement and scheduling of the store front desk;

4. Be responsible for accepting customers' online orders, issuing sales bills, tracking delivery, etc.

5. Responsible for timely and accurately handling, recording, feedback, analyzing and summarizing customer complaints and formulating corrective measures, so as to solve after-sales problems in time and improve customer satisfaction;

6. Complete other tasks assigned by superiors.

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