What is the annual turnover rate of call center personnel?

The average loss rate of call center operators in China is 9% (call center level) and 12% (natural loss level). The cost of replacing an operator in China is RMB 2,500 (including the loss of recruitment, training and production costs of US$ 403). A survey of telephone operators who left their jobs last year found that their average working time in the call center was 12 months.

This is just a statistic. In China, the monthly turnover rate of excellent call center employees is 3-5%, and the annual turnover rate is 20-30%. This figure varies greatly in different industries and regions, and the annual turnover rate ranges from 20% to 120%.