Handbook for catering staff

The first chapter of the catering staff handbook labor laws and regulations

I. Recruitment

The restaurant is based on the principle of meritocracy, and people from all walks of life who are interested in restaurant services can sign up for the restaurant recruitment brochure. The restaurant will select the best employees through necessary procedures such as examination, interview and physical examination. The hired person should pay the corresponding work and daily necessities deposit according to different types of work.

Second, the probation period

Employees need to go through a probation period of three to six months. After the probation period expires, you will be officially hired after passing the examination. If the employment conditions are not met, the probation period will be terminated.

Third, the labor contract

The restaurant will sign an employment contract for those who are formally hired, usually for one year.

Fourth, personal files.

A. All employees should submit relevant resumes and academic certificates in time before applying for jobs. Fill in the registration form, including resume and family members.

Changes in home address and marital status should be notified to the office within five days.

Verb (abbreviation for verb) working hours

A refer to relevant laws and regulations, and arrange working days and working hours according to local conditions and restaurant working characteristics.

Give reasonable compensation to employees who work overtime.

Sixth, the way of wage payment.

No salary is paid every month In case of weekends or legal holidays, pay wages one day in advance.

VII. Job changes

According to the needs of the work, the restaurant has the right to adjust the staff positions internally.

Eight. Employee resigns:

Employees who resign must submit a written application to the head of their department (7 days before the probation period and 30 days before the official appointment), and they can only leave after being approved by the restaurant.

Nine. Dismissal:

(1) The employee resigned voluntarily, without any fault, in line with the restaurant's prescribed procedures. After the approval, the restaurant will refund the deposit and pay the salary of the month.

(2) In any of the following circumstances, the restaurant has the right to terminate the contract and no longer refund the deposit for hiring employees.

A does not observe labor discipline, neglects his duty and seriously violates the rules and regulations of the restaurant.

Absenteeism for more than 3 days, sick leave and personal leave.

C poor service attitude, weak sense of responsibility, favoritism and malpractice, which seriously affects the reputation of the restaurant.

D was investigated for criminal responsibility according to law.

E violation of family planning laws and regulations, resulting in adverse consequences.

Chapter II Related Rights and Interests

First, holidays.

1, National Day:

According to the regulations of the State Council, employees are entitled to 10-day paid holidays (one on New Year's Day, three on Spring Festival, three on May 13 and three on National Day). If employees are required to work overtime on legal holidays, the restaurant will provide holiday or salary compensation according to the provisions of the labor law.

2. Sick leave:

Employees who are sick must go to hospitals above the municipal level, ask for leave with the sick leave note issued by the hospital, and notify the person in charge of the department on the same day (family members can ask for leave on their behalf if the illness is serious). The salary during sick leave will be implemented according to the salary attendance system.

3. Personal leave:

Employees are not allowed to take personal leave without sufficient reasons. Personal leave is unpaid. If you need to leave your job without pay under special circumstances, you must apply two days in advance and get the approval of the department head, office and general manager.

4. In-store training:

In-store training mainly includes: business skills, work attitude and language training. Employees must attend the training according to the arrangement. At the end of the course, they will be tested. If they pass the exam, they will be awarded a certificate of completion. If their scores are below the fractional line, they will be deducted from the floating salary or bonus. If they are absent from school for no reason, they will be regarded as dereliction of duty and punished.

Second, the amateur school study:

A purpose

Restaurants encourage employees to take part in foreign language study or work-related spare-time study by means of tuition reimbursement, which can improve their conversation skills with guests or prepare for taking on greater responsibilities and getting better positions.

B implementation method:

* can't take up working hours. When preparing the work schedule, the department head should take proper care of the study time of employees when the work permits.

* Applicants must be approved by the department manager and office manager before registration.

* Employees who require reimbursement of tuition fees should submit the tuition fee receipt, certificate of completion or relevant documents to personnel for review within three months after the end of study.

* choose the course scope:

1, any recognized RTVU or NTU.

2. Cultural or vocational courses sponsored by commercial schools, technical colleges, secondary specialized schools, professional groups or similar groups that meet this scheme.

3. Correspondence schools recognized by the training department.

C reimbursement:

* The maximum amount of tuition reimbursement shall not exceed 150 yuan/academic year.

* Employees with test scores above 80 will be reimbursed 150 years.

* Employees with test scores of 60-79 can be reimbursed for 75 yuan.

* Those whose test scores are below 60 will not be reimbursed.

* Employees who are severely disciplined, suspended, on long-term sick leave or absent from work will not be reimbursed.

Third, the staff dining:

1. Every working day, the restaurant is responsible for providing employees with a free working meal, and only employees are allowed to eat.

2. Without the permission of the department manager, employees are not allowed to take working meals and tableware out of the staff canteen.

3. The working meal time is half an hour, and the meal time is determined by the office door manager.

4. Employees eat with meal vouchers, and employees who work overtime will be given another meal voucher in the office.

Don't drink and waste food in the staff canteen.

Chapter III Staff Rules

First, the work attitude:

1, according to the operating rules of the restaurant, complete all the work accurately and timely.

2, employees have different opinions on the boss's arrangement but can't convince the boss, in general, should obey first.

3. When the employee is not satisfied with the reply from the immediate superior, he can go above his level and report to the superior.

4. Work hard, be enthusiastic, speak kindly, be modest and prudent, and behave steadily.

When dealing with customers' complaints and criticisms, you should listen calmly and explain patiently. Under no circumstances should you argue with the guests.

Problems that cannot be solved should be reported to the immediate superior in time.

6. Employees should get ready for work ahead of schedule. Do not leave without leave or leave early during working hours. Employees on duty are not allowed to leave their posts until the next employee takes over. Employees should leave the restaurant within 30 minutes after work.

7. Employees are not allowed to receive visits from relatives and friends anywhere. Employees are not allowed to use the guest phone without the consent of the department head. Private calls outside the line will not be connected, and emergency calls can be made to various departments' offices.

8, it is forbidden to string hillock at work, chatting, eating snacks. Smoking is prohibited in public places such as restaurants, kitchens and staff corridors. , and are not allowed to do anything unrelated to work.

9, hospitality, standing service, use polite language.

10, without the approval of the department manager, managers at all levels shall not use their powers to give various special benefits to relatives and friends.

Second, uniforms and famous brands:

1. Staff uniforms are issued by the restaurant. Employees have the responsibility to take care of their uniforms. Employees who leave the store wearing or carrying work clothes except for work needs will be punished for dereliction of duty.

2. All employees should wear brand-name work clothes. The employee who does not wear the famous brand will be deducted 65,438+00 yuan, and the employee who needs to reissue the lost or damaged famous brand will pay 20 yuan.

3. When employees leave their jobs, they must return their work clothes and famous brands to the office. If they don't return it or their work clothes are damaged, they must pay for the clothes.

Three, appearance, appearance, manners and personal hygiene:

1. The mental outlook of employees should be natural, smiling and dignified.

2. Employees' work clothes should always be kept clean and tidy.

3. Male employees should shave, and their hair should not be ears and collars. & ltdiv & gt

4. Female employees should comb their hair and use hairpins.

5. Male employees should wear men's leather shoes and dark socks, and slippers or sandals are forbidden. Female employees should wear shoes, and the ends of flesh-colored socks should not be exposed outside the skirt.

6. Fingers should be smokeless, and female employees can only use colorless nail polish.

7. Only watches, wedding rings and earrings without pendants are allowed. Kitchen staff are not allowed to wear rings at work.

8. During working hours, don't cut your nails, pick your nose, pick your teeth, yawn or sneeze while covering your hands.

9, keep quiet during working hours, it is forbidden to talk loudly. Speak lightly, walk lightly and operate lightly.

Four. Appendix:

1. Any money or articles found anywhere in the restaurant shall be immediately submitted to the Security Department for detailed records.

2. If the goods are unclaimed for three months, the top management of the restaurant will decide how to deal with them.

3. Failure to report the collected information will be regarded as theft.

Verb (abbreviation for verb) Restaurant property:

Dining room items (including those issued to employees for use) are the property of the restaurant. Whether it is negligence or intentional damage, the parties concerned should make compensation as appropriate. If an employee commits theft, the restaurant will immediately dismiss him and hand him over to the public security department according to the seriousness of the case.

Sixth, attendance.

1. Employees must go to work according to the shifts arranged by department heads. If it is necessary to change the shift, they must first get the permission of the department head.

2. Except for the level 4 manager, all employees must wear work cards when going to and from work.

If an employee forgets to punch in after work, but can prove that he is at work, the deduction shall not exceed 5% of the benefit salary of the current month.

4. It is forbidden to punch in for others. In case of violation, the punch card holder and cardholder will be disciplined.