How to apply for Taobao customer service

How to apply for Taobao customer service?

First, understand the profession of Taobao customer service.

As the saying goes, "Know yourself and know yourself, and you will win every battle." As an interviewer, we must be clear about the requirements for the interviewer when Taobao recruits customer service. At this point, the interviewer must think clearly, such as how to prepare a resume for this resume and how to highlight his ability to communicate with others in the resume. How to dress yourself, the time of the first interview, etc.

Second, the preparation stage.

This process is the most difficult and tedious. You don't know what kind of interviewer you will face, what kind of questions you will ask and what kind of questions you will set.

First: resume problem. Resumes must be targeted. Communication ability and adaptability can best be reflected through internship experience. If not, try to give some examples from your study and life to prove yourself. Don't forget to bring the relevant academic credentials!

Note that your interview is with Taobao, a huge Internet company. You must check some information about Taobao and get some information about Taobao.

Second: dress preparation. The principle of doing this is to suit yourself and be decent and generous. Of course, you can also go to a special recruitment website or find a classmate relationship to listen to their suggestions.

Third: interview skills. Don't pay too much attention to this, just pay attention to some classic mistakes prepared by former people, and don't make them. But be sure to be prepared to introduce yourself (most interviewers will ask them to introduce themselves).

Fourth: Other aspects. You can go online to find the topics and interview skills shared by netizens about Taobao customer service recruitment. You don't have to look at these things deliberately, and it doesn't matter much if you can't find them. After all, Taobao has such a big internet relationship that it is impossible to ask you the same question every time.

Third, the interview stage.

The key factor that determines whether the interviewer can finally be admitted to Taobao is the interview stage. Many people will have some situations more or less during the interview. Here are some concrete steps.

1. Try to relax. Don't be too nervous.

This is difficult for many people to do. But anyway, you must try to relax. Don't forget, the job you want to interview is customer service, and your job is to contact customers. When you meet the interviewer, you are very nervous. How can an interviewer easily choose you?

Don't interrupt the interviewer's question easily when answering.

This is very important. Perhaps, the interviewer wants to play the role of a client and ask you. And you are customer service. Really excellent customer service always pays attention to customer value and will not interrupt customers easily.

3. Respond calmly and don't try to please the interviewer.

This is the first time you have met the interviewer. It doesn't matter that you haven't met. Remember, when the interviewer deliberately creates a good atmosphere, don't "please" him easily. Maybe it's a trap. Maybe he's testing you. Taobao has thousands of transactions every day. Every day, countless people call customer service, and even many of them are related to money. As a customer service staff, he should keep a neutral position and not be partial to sellers and buyers. All he has to do is solve their troubles. If they can't solve it at the moment, he must take notes carefully and give feedback to the next higher level.

4. Thank you politely when you leave, close the door and wait for the next interview notice.

At present, there are many people in urgent need of employment, and what employers need is always the talent they want most. Not only excellent comprehensive ability, but also attention to detail. Leave your seat gently and take away the rubbish on the table. If the interviewer arranges for someone to pour you water with a disposable cups, you'd better take it away and close the door gently. If you are lucky enough to pass the first round, congratulations, you are one step closer to success. Prepare for the next interview.

If you are unfortunately eliminated, you must politely ask the relevant personnel of Taobao recruitment customer service. Why did you refuse me? After finding the reason, continue to work hard.