Job responsibilities of after-sales personnel

Job responsibilities of after-sales personnel (selected 15 articles)

In our daily life, all kinds of job responsibilities appear frequently, and the clarification of job responsibilities is very important for enterprises to standardize employment and avoid risks. What job responsibilities have you been exposed to? The following is the job responsibilities of the after-sales staff I sorted out for you. Welcome to learn from them, I hope it will help you.

Job responsibilities of after-sales personnel 1 job responsibilities:

1, responsible for handling customer complaints.

2, responsible for solving the quality problems in the use of products.

3, responsible for guiding the customer operation.

4. Be responsible for the company's product promotion.

5, responsible for completing other tasks arranged by the leadership.

Requirements:

1, willing to travel for a long time.

2. More than 3 years after-sales service experience in furniture painting enterprises.

3. Have a strong sense of service.

Job responsibilities of after-sales personnel Article 2 Job responsibilities:

1. Responsible for applying for the approval of new and creative media at the airport, and coordinating the materials and documents required for the approval.

2. Responsible for the execution of media in different places, including media painting, engineering construction and other related matters, to ensure that the quality of media construction meets customer standards.

3. Regularly check the maintenance of the media, regularly pay a return visit to the off-site media, and provide photos and materials for customers to pay a return visit.

4. Cooperate with the data research requirements put forward by customers, and contact the third party for research (5-65438+ 10,000 times).

Requirements:

1, meticulous work, strong sense of responsibility;

2. Strong communication and coordination skills and good language skills;

3. Working experience in marketing department or media department of outdoor advertising company is preferred.

Job responsibilities of after-sales personnel Article 3 Job responsibilities:

1, accepting customers' inquiries and complaints, and being able to complete product maintenance and bad parts disposal well;

2. Sort out and analyze the data and information fed back in the after-sales service process, and summarize the repair rate data of products from time to time to provide reference for the company to improve product quality;

3. Assist other departments to provide after-sales support;

4. Mail the repaired parts and defective parts to your home in time, summarize the product failures, sort them out, and count the production batches of the failed products;

5. Analyze the causes of product failure together with the production department and the sales department, and describe the failure in a reasonable way so that customers can easily understand and accept it;

6, according to the repair analysis of different products, put forward suggestions and opinions on product design, technology, function, stability, packaging and transportation;

7. Have a sense of responsibility, a strong sense of customer service, good language skills, a sense of patience, meticulousness and tolerance, and be able to work under certain pressure;

Requirements:

1, college degree or above, familiar with office software, and have a certain computer and network operation foundation;

2. Fluent standard Mandarin, clear articulation and excellent communication, coordination and expression skills;

3. Strong adaptability, good at listening, able to answer customers' questions quickly, and strong sense of service and team spirit;

4. Familiar with the methods of product technical support, which can effectively control the after-sales service cost;

5. Be good at collecting, sorting and analyzing customer feedback information;

6. Experience in after-sales maintenance of electronic products is preferred.

After-sales personnel's job responsibilities are 4 1, and they are responsible for completing all indicators of service personnel management under their jurisdiction on time;

2. Make a daily operation plan

3. Submit various service reports (including delivery inspection and maintenance service records, etc. ) and claim the expenses on time.

4. Responsible for the information management of service personnel.

5. Complete the bonus statistics of service personnel.

6. Complete other tasks assigned by superiors.

Job responsibilities of after-sales personnel Article 5 Job responsibilities:

1, understand the product functions, find problems and effectively solve possible problems of the product;

2, completes the maintenance records, timely summary report;

3. Have good professionalism and affinity;

4. Responsible for joint debugging with R&D software and hardware;

5. Other related work.

Qualifications:

1, college degree or above, major in automation, electronics and other related fields.

2, familiar with the basic hardware circuit principle;

3. Rigorous and practical, with strong sense of responsibility, clear thinking, good at learning and summarizing, and good team spirit and communication and coordination skills;

4. Can adapt to short-term business trips, and structural work is preferred.

Job responsibilities of after-sales personnel Article 6 Job responsibilities:

1, understand the customer service demand information, track it effectively, and provide guidance and service before and after sales;

1, skillfully use the company's products, answer customers' questions and implement them;

3. Work closely with relevant departments to coordinate and communicate;

4. Maintain customer relationship and develop new customers.

Qualifications:

1, at least 1 year working experience in sales or customer service;

2. Have a keen business sense, strong adaptability, oral expression and communication skills;

3. Have a strong ability to promote, maintain and coordinate customers, and be familiar with customer service processes;

4. Have strong learning ability, can quickly master professional knowledge and start work in time;

5. Skilled use of office software and good document writing skills;

6, rigorous work, strong planning, good at analysis and thinking, and a sense of responsibility;

7. Diligent and practical, good sense of service and team spirit.

Job responsibilities of after-sales personnel 7 1. Service reception according to service process, including appointment, greeting, diagnosis, dispatching and delivery.

2. Improve service satisfaction, and be responsible for improving service satisfaction and achieving monthly targets.

3. Carry out sales work according to the work plan of boutique, accessories and derivative business, and achieve the sales target.

4. Implement the service marketing policy of the OEM and cooperate with various activities organized by Changan brand.

5. Collect and provide information such as after-sales service marketing of competing products to the marketing department.

6. Coordinate with relevant departments and personnel to make an appointment.

7. Collect and feedback customer objections, and cooperate to solve major customer complaints.

8. Be responsible for filing the original documents of customers.

9, responsible for and cooperate with the workshop to go out for rescue work.

10, responsible for the preliminary appraisal of claims.

Responsibilities of after-sales service personnel Section 8 (1) is responsible for the daily vehicle maintenance report.

(2) Analyze the reasons why the vehicle will expire in the future.

(3) Responsible for solving the emergencies after vehicles enter the factory every day.

(4) Responsible for supervising the delivery of delivery documents of service consultants.

(5) Responsible for coordination with various departments;

(6) Responsible for the information feedback analysis of the maintenance front desk.

(7) Responsible for after-sales front desk inspection.

(8) Be responsible for the confidentiality of service information.

Responsibilities of after-sales personnel Article 9 Through after-sales communication between Ali Want Want and customers, answer various questions raised by customers and reach a deal.

(1) is responsible for collecting repeat customer information (after-sales customer service needs to add all customers who shop online as friends), understand and analyze customer needs, and plan repeat customer service plans.

(2) Track the after-sales problems left over from the previous day (checking parts/extending express delivery time/goods damage/replenishment/exchange/return/application for refund/customer rights protection), register separately, track the logistics delivery situation of the previous day, communicate with express customer service and customers in time for the orders that are not inquired, and actively extend delivery time; Track the previous day's evaluation, evaluate and explain each evaluation, and make excel statistics on the poor evaluation), and be responsible for effective customer management and communication.

(3) Responsible for establishing a customer service team and training customer representatives and other relevant personnel.

(4) Visit customers regularly or irregularly to check the maintenance of customer relationship.

(5) Be responsible for developing and maintaining good customer relations.

(6) Establish after-sales service information management systems such as customer files and quality tracking records to classify old customers.

(7) Cooperate with pre-sales to give discounts to VIP in the store.

(8) The customer service of the finance/courier company/warehouse keeper shall communicate with the competent contact person accordingly.

(9) Cooperate with pre-sales to promote the operation of the shopkeeper and Weibo.

(10) Make corresponding statistics on the number of products traded/actually traded every week and inquire about product information in time.

Job responsibilities of after-sales personnel 10 In order to clarify the work content of after-sales service department and effectively perform their duties, this job responsibility is specially formulated.

1. Collect all information related to customers, so as to make relevant treatment in time according to the information and file it;

2. Guide users to use products and precautions;

3, coordinate with the sales department, visit customers regularly, understand the customer's usage and new demand, and make customer visit records;

4. When communicating with customers, when there is a problem with the product, you should know the situation enthusiastically and carefully and put forward the solution to the problem.

5. After receiving the customer's after-sales service demand, the after-sales service personnel should register the information, including the detailed contact person and contact information of the other party. Before the after-sales personnel leave, they should carefully analyze the product problems and provide reference solutions, and bring all relevant materials and customer service receipts;

6. In the after-sales process, it is necessary to confirm the product status in time and verify whether the problems analyzed before are appropriate; If not, it is necessary to discuss with relevant personnel in time and try to put forward a solution as soon as possible. And implement, and make after-sales records;

7, every after-sales service, there must be a detailed record of customer product problems and treatment methods, records must be compiled into a book on a monthly basis, submitted to the technical department for the record;

8. Summarize the problems found in after-sales service in time, discuss with the technical department, quality inspection department and production department, and put forward proper solutions so that the technical department can improve in time;

10, unconditionally implement the after-sales service instructions of the company leaders for relevant interests.

Job responsibilities of after-sales personnel 1 1 Description of responsibilities:

1, responsible for the inquiry, quotation and follow-up of spare parts orders from foreign old customers.

2. Assist the technical supervisor to handle the technical consultation emails of foreign customers.

3. Start the sales of after-sales parts.

4. Assist technicians to maintain good relations with old customers.

Requirements:

1, skilled in operating office software, Word word, excel.

2, good English reading and writing skills, can communicate with foreign customers by English mail, and need telephone communication when necessary.

3. Clear thinking and strong logical thinking ability.

4. Those who meet the above conditions can also be fresh graduates. Basic English requires CET-4 and CET-6, and English majors are preferred.

5. Experience in foreign trade documentary, and familiarity with foreign trade process is preferred.

Job responsibilities of after-sales personnel 12 Job responsibilities:

1, which mainly undertakes after-sales telephone/online consultation of users' mobile phones and answers customers' functional questions about using mobile phones;

2. Master the workflow, speaking skills and requirements of telephone communication, and answer calls from users;

3. Solve problems for users timely and accurately;

4. Accurately judge the communication results and provide users with professional and satisfactory telephone consultation services;

5. Ensure the qualified rate and satisfaction rate of telephone communication;

6. Do a good job in the system information input and post-processing of the content of the call with users;

7, complete other matters assigned by the leadership.

Requirements:

1, college degree or above, major is not limited, articulate, fluent in Mandarin;

2. Emotionally stable, confident, cheerful, responsible and cooperative;

3, basic computer operation, keyboard typing speed of 40 words/minute and above.

Job responsibilities of after-sales personnel 13 Job responsibilities:

1. Pre-sales and after-sales technical support of the company's products in the sales process;

2. Use detection and analysis instruments to do relevant molecular biology experiments;

3. Cooperate with the sales department to complete various product promotion activities;

4. Responsible for the development and maintenance of domestic market customers.

Requirements:

1, master degree or above in biology related major, molecular biology major is preferred;

2. Experience in qpcr and electrophoresis experiments is required;

Freshman is also under consideration.

Job responsibilities of after-sales personnel Article 14 Job requirements:

1, college degree or above, majoring in engineering and electromechanical;

2. Strong hands-on ability and learning ability, as well as appropriate expression and communication skills;

3. Experience in electric welding, electrician, fitter foundation or mechanical maintenance is preferred;

4, can adapt to business trips.

Job description:

1, according to the design drawings, skillfully assemble various accessories of mechanical equipment;

2. Have welding foundation, electricians and fitters are preferred;

3. Experience in mechanical maintenance is preferred;

4. Responsible for the pre-sale installation and debugging of customer products and the training of on-site operators;

5, after-sales service technical work, responsible for answering customer inquiries, responsible for handling on-site hydraulic machinery and equipment maintenance.

Job responsibilities of after-sales personnel 15 Job responsibilities:

1, responsible for product line planning and rule design of vehicle after-sales business, such as parts procurement and inventory management system. Combine the existing business model, plan and design product prototypes, and write product documents and product flow charts.

2. Be responsible for interfacing with external system suppliers and controlling R&D progress. Assist in the understanding and verification of R&D and test requirements, and promote the implementation of the project and feasibility scheme.

3. Strong demand analysis ability, output solutions according to the after-sales demand characteristics of automobile enterprises and existing business models, and have the ability to predict the potential risks of the project.

Job requirements:

1, 5- 10 years working experience in back-end order or inventory management system, and participated in the whole process of vehicle parts procurement and inventory management back-end system from 0- 1 product planning.

2. Familiar with the rules and processes of automobile quality analysis and claim business system is preferred. Have a comprehensive understanding of vehicle production and sales.

3. Entrepreneurial spirit, willing to do projects from 0 to 1, and good sense of teamwork. It has strong pressure resistance. Basic knowledge of e-commerce system development is preferred.

4. Please show the product prototype or prd during the interview, regardless of the content and presentation form.

;