How does Laiwu Xinyu Building handle complaints?

1. Listen to customers' opinions: in the process of handling customers' complaints, we should first listen to customers' opinions, so that customers can fully express their dissatisfaction, understand the contents of customers' complaints and understand their demands.

2. Record the main points of the complaint and judge whether the complaint is established: the customer complaint may not be the fault of the enterprise itself, but the customer's own reasons. It is necessary to judge whether the complaint is established with a professional eye and handle the customer's emotions.

3. Propose feasible solutions: When it is confirmed that customer complaints are caused by enterprises, it is necessary to propose feasible solutions. When dealing with customer complaints, many enterprises blindly shirk or are unwilling to take responsibility, which will cause huge losses to enterprises.

4. Tracking service: After the enterprise effectively solves the customer complaints, it needs tracking service to determine whether the customer is satisfied with the complaint solution. If there are still unsatisfactory places, enterprises still need to continue to improve.

Handling complaints generally refers to complaint handling, which means that enterprises listen to different opinions and handle different matters raised by customers in order to improve the quality of customer service and increase their own benefits, so as to provide guarantee for the development of enterprises.