How long can Tmall supermarket deliver the goods?

Orders placed before 20: 00 in Tmall Supermarket can usually be delivered the next day. If the order is successfully submitted before 20: 00 on the same day, it will usually be delivered the next day. If the order is successfully submitted after 20: 00 on the same day, it will generally arrive two days later. If it is sent to villages and towns, it may be delayed for a day or two.

1. How soon can it be delivered to Tmall Supermarket?

Orders placed before 20: 00 in Tmall Supermarket can usually be delivered the next day.

If the order is successfully submitted before 20: 00 on the same day, it will usually be delivered the next day. If the order is successfully submitted after 20: 00 on the same day, it will generally arrive two days later. If it is sent to villages and towns, it may be delayed for a day or two.

2. What are the door-to-door delivery rules of Tmall Supermarket?

1. View order information:

Check the order before delivery, check the product status, quality and packaging, and ensure that the product is correct and qualified before delivery.

2, the deliveryman code of conduct:

Delivery personnel should be neatly dressed and wear work clothes.

3. Arrive at the destination:

(1) Knock on the door three times before entering the customer's house and politely ask "Hello?"

(2) After the customer opens the door, say hello to the customer first and say hello warmly: "Hello! I'm a delivery man from * * * company. Excuse me, is this the X (trade name) you ordered? Please check it. "

(3) When the customer is busy and has no time to receive the goods, politely express: "You are busy first, I will wait for you."

4. Place plants according to customers' requirements or recommend locations according to customers' indoor locations.

5. Introduce the maintenance information of the product.

6. Payment:

(1) For customers who place orders and pay online, the civilized expression is: "Your money has been paid online successfully, thank you for your cooperation."

(2) The cash settlement method should sing "receiving and paying", count the payment in person, use civilized language for customers: "Your payment totals XX yuan", and use civilized language when collecting money: "I charge you XX yuan, and the payment totals XX yuan. Here is your change. "

(3) For cash settlement, please check the payment and sign for confirmation; Online payment and settlement, after the payment is correct, directly let the customer sign for confirmation;

After checking, please sign the delivery note. Civilized language: "your goods are correct, and the payment has been settled." Please sign the delivery note.

7. Say "Thank you for your support, goodbye" before delivery.

Tmall supermarket announced the joint launch of "door-to-door delivery, buy without paying" service, and promised that all goods in Tmall supermarket would be delivered to the door without special reasons. If it can't be realized, consumers can get compensation, which even improves the service to a higher level.