Is the customer service of Ant Financial Service outsourced?

Ant financial service customer service is outsourced. Ant Financial takes answering questions by telephone as the main way, and the customer service of recruitment provides services by answering customers' telephone questions. First, registration is limited. Specific requirements can be found in official website, and then those who meet the requirements after registration will generally be admitted. After successful registration, they will receive a training to let you know more about the work content and some professional knowledge, and you can be competent to study hard.

Matters needing attention of ant financial service customer service

The job of customer service is to provide one-on-one service to customers. When customers consult their babies, they may ask other peers about the same product. In order to avoid the loss of customers and cause unnecessary losses, customer service should call several times quickly and reply to customers in time.

When communicating with customers, customer service must answer the key points of the question and convince customers. Customer service exists to serve customers well and should not insult customers. Even if it is a customer's problem, we should solve it with a calm attitude and not add fuel to the fire. Understand the rules of the platform, do not make low-level mistakes, keep customer information well and do not disclose it.