Critical event analysis method

Analysis of the role of library office director in "personnel recruitment and use" by critical incident method.

(1) Effective behavior

Actor:123 ×××× Director of Library Office

Location: Company Office

Time: April 20th.

Observer: 123 Librarian

Background of the event:

Recently 123, the business volume of the library has increased, and the customer service department is in urgent need of personnel. Therefore, the person in charge of the customer service department filed an application, filled in the recruitment demand form, and submitted it to the office after approval by the curator. Just this morning, the director of the office received this recruitment demand form.

Actor's behavior:

In the afternoon, the director of the office reviewed the recruitment demand form of the employing department and quickly replied to the person in charge of the customer service department to let him implement the recruitment work as soon as possible.

Behavior consequences:

After the recruitment demand form was passed, the customer service department released the recruitment information quickly, and the follow-up work was carried out smoothly and quickly.

The ability or quality required for this kind of behavior: professional ability.

Rating: excellent

(2) Invalid behavior

Actor:123 ×××× Director of Library Office

Location: Company Office

Time: May 20th.

Observer: 123 Librarian

Background of the event:

The customer service department of the company decided to hold a meeting about the recruitment interview, and invited the director of the office to attend, hoping that he would give his advice.

Actor's behavior:

The director of the office did not attend the meeting for personal reasons.

Behavior consequences:

This behavior may lead to mistakes or even negative effects in recruitment.

The ability or quality required for such behavior: a responsible attitude.

What should be done: actively participate in the interview work meeting of the department and put forward your own suggestions.

Scoring: unqualified