Regarding wage arrears, what is the phone number of the Shenzhen Labor Bureau?

“12333” is the hotline of Shenzhen Municipal Human Resources and Social Security Bureau that provides 24-hour consultation services to the society.

12333 was established in 2004 as a labor and social security hotline. With the vigorous development of human resources and social security in our city, in order to meet the growing demand for citizen consultation services, the labor and social security hotline and the original social security consultation hotline were The service hotline was integrated in August 2011 and provides services under the unified number 12333.

Currently, it is mainly responsible for the service processing of telephone consultation and on-site consultation on labor, personnel and social insurance. It also includes policies and regulations, business consultation, complaints and reports, service guide guidance, social security information inquiry and multi-channel referral. We provide 24-hour automatic voice service and 7-hour manual agent service every working day.

Extended information

1. Service concept

12333 adheres to the service concept of "professional, responsible, enthusiastic and patient" and strives to provide the public with accurate and timely services. Legal, regulatory and policy consulting services in human resources and social security.

2. Service Commitment

Strictly implement national, provincial and municipal human resources protection laws and regulations; proactively, patiently, skillfully, comprehensively and accurately answer inquiries, and accept complaints correctly and timely; strictly Implement the "First Ask Responsibility System" and do not shirk the blame; be full of energy, have a friendly and natural voice, be sincere and enthusiastic, and provide the public with convenient, fast and thoughtful services.

3. Service features

Encourage counselors to think from the perspective of the caller, understand the problem from the caller's perspective, think about the caller's thoughts, and worry about the caller's concerns , use a sincere attitude in exchange for the caller's understanding and support, and ensure service quality.

4. Achievements and honors

Since 2011, 12333 has provided services to more than 23 million people, including more than 8 million manual calls, building a bridge between the people and government departments. A heart-to-heart bridge for interactive communication.

More than 430 issues of "12333 Hotline Information" have been compiled and distributed, and more than 3,000 pieces of valuable information have been provided and fed back. Objective issues reported by callers have been responded to and handled in a timely manner by relevant departments.

Being rated as "Shenzhen's 'March 8' Red Flag Collective" and "Shenzhen's Advanced Unit for Helping the Poor and Weak with Love", and won the "Shenzhen Women's Civilized Demonstration Post", "Guangdong Province "Women's Civilization Post" and "Youth Civilization" and many other honorable titles.

Reference: 12333 hotline introduction--Shenzhen Human Resources and Social Security Bureau