How to refund the balance of Shenma special car

Shenma travel APP user agreement and recharge agreement are clearly written. The recharged account balance cannot be refunded. Only through the customer service phone, wait for the staff to verify the user's personal information and take the initiative to contact.

Shenma special car introduction

Shenma special car adopts the world's top brands such as Tesla, BMW and Audi, which not only aims to solve the problems of private travel safety and comfort, but also provides high-end, standardized and professional private business cars for enterprises.

It also brings brand-new comfortable life choices with environmentally-friendly and efficient travel modes and rich membership rights. Shenma special car has been operated in Guiyang, Chengdu, Shanghai, Shenzhen and Guangzhou, and the first-class service has begun to move towards the whole country.

The grades are divided into advanced MPV, advanced luxury and fashion from high to low, and the models corresponding to the grades are different in different cities. Please check it on the car selection page when placing an order.

You can modify the boarding point on the travel page after the travel manager goes to the boarding point. Whether the boarding point can be modified successfully is related to your account balance, vehicle cruising range and other factors.

If you need to modify the service time and model of the car, etc. Please cancel the original order before placing an order. Cancellation of orders may incur other charges. Please refer to the fee description for details.