Help a friend: Does anyone have a good store management system for reference?

"Always keep the store image clean and tidy, and the sales staff have good comprehensive quality" is the magic weapon to facilitate the transaction. In order to standardize the store image and personnel management, this system is formulated. The system includes three parts: responsibilities of each post, store personnel management and store business.

I. Responsibilities of post personnel

Store manager: responsible for the operation and management of the whole store, including the display of store items, store hygiene, store office equipment, store products, store personnel management, etc.

Store technicians: responsible for after-sales service and store sales of products after store sales.

Store sales staff: responsible for explaining products to customers and facilitating transactions.

The direct supervisor of technicians and salespeople is the store manager, so the related store technology and sales must obey the unified management and arrangement of the store manager.

Second, the management of store personnel

2- 1 Professional quality of store personnel

Love your job and devote yourself to your career.

Be strict with yourself

cordial

Positive work attitude

Creative thinking

Continuous learning

2-2 civilized norms of mall personnel

Dress neatly, generously and appropriately, and wear a badge;

Elegant environment, clean and tidy, neatly arranged;

Language civilization, code of conduct, self-denial;

Be honest with others, be willing to pay and realize value.

2-3 Appearance of mall personnel

Hair: clean, no odor, no bleaching and dyeing, no strange hairstyle.

Face: clean and free of foreign bodies.

Hands: clean, without too many ornaments. Female employees can only dye colorless or light nail polish when dyeing their nails.

Dress: You must wear the uniform clothes of the company, which should be clean, flat, wrinkle-free, buttonless and seamless.

Badge: Badge must be hung upright on the chest.

Standing: Keep your upper body steady and put your hands on your sides. Don't put your hands on your back, put your hands on your chest or put them in your trouser pockets.

Don't lean on your side.

Sitting posture: Sit up straight and don't cross your legs.

Third, store business.

3- 1 Procedures and requirements for opening stores before and on the day of closing.

(1) All personnel must report to the company at 8: 30 in the morning. At 8: 30, the manager will hold an early meeting, the main content of which is the work of the day. ......

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