Property customer service work plan for May (5 selected articles)

The content of the plan is far more important than the form. There is no need for fancy words. Simplicity, clarity and operability are the basic requirements for a work plan. So do you know how to write the May work plan for property customer service? The following is the May work plan for property customer service that I have compiled for you. If If you like it, you can share it with your friends!

Property customer service May work plan 1

1. Learn from the experience of predecessors and change the way of working

The job I was assigned by the company was to clean the entire third floor. The third floor is basically where company leaders hold meetings. There will be a lot of water bottles, abandoned documents, etc. The third floor is also quite large. , so cleaning it is not easy. Every time I finish cleaning inside and outside, I feel sore in my back and back. I have to sweep and mop the floor and wipe away the dust. The workload is indeed very heavy. But the scope of work in the lobby on the first floor is larger. Every time I see other colleagues cleaning the lobby on the first floor, they seem very relaxed. The way to improve yourself is to learn from other people's work experience. I will ask those colleagues more next month. They must have figured out the cleaning work long ago, and there will definitely be easy and practical methods.

2. Complete the work carefully and no longer cut corners

Since my work ability cannot keep up, I feel that the scope of work for an entire floor is still a bit large. There was laziness all over the place, and there were many blind spots that I didn’t clean if I could. I shortened my working time and workload as much as possible, such as under the table in the conference room, around potted plants, outside windows, etc. . Since I want to do my job well and make some achievements, I must not deceive myself first. In the next month, I will gradually adapt to it, clean up all the positions carefully, and do all the work. Just get to the spotless bottom. I believe I can reach this level, but it just requires more energy. However, I know that my salary is very consistent with my workload, and I have no reason. Then goof off.

3. Report the work situation in a timely manner

In my previous job, I did not notify my supervisor of the results of my work completion as soon as possible, or sometimes I did not notify him at all. The results of my work are determined by the supervisor's inspection. Just imagine, I have cleaned all the places on the third floor, but once I have a meeting, the corridors, corridors, and conference rooms will definitely become dirty again. Then my supervisor will come to check again. , it must be recorded based on the results that I did not do well. Then my previous work was wasted not long ago. I have only realized this problem now. In the next month, I will not only be more active in work, but also be more active in reporting on work conditions. .

Property customer service May work plan 2

1. Comprehensively implement standardized management.

Revise the work manuals of each department on the original basis, standardize the work process, strictly implement the work system, and strengthen the implementation of the system so that management work can be based on evidence. We will also standardize management and improve all kinds of files. We will focus on standardized forms and records to ensure that they are comprehensive, detailed and well-documented.

2. Perform performance evaluation work and improve the quality of service work

Use performance evaluation indicators as standards, implement the target management obligation system, clarify work responsibilities at all levels, assign responsibilities to people, and pass inspections , inspections, truly reward hard work and punish laziness, improve employees' enthusiasm for work, and promote the effective completion of work.

3. Strengthen the training and inspection system

According to the company's training policy, formulate training plans to improve service awareness and professional level. Carry out targeted job quality education to improve employees' love for work, dedication, service awareness and other comprehensive qualities. Repeatedly strengthen training for employees in terms of service awareness, etiquette and courtesy, business knowledge, coping skills, communication skills, self-discipline, etc., and review and implement them in actual work, improve management service level and service quality, improve the overall quality of the employee team, and provide The company reserves human resources for development.

4. Cooperate with the community to actually establish a strict security system

Start with system standards, assign responsibilities to individuals, standardize supervision and implementation, jointly conduct performance inspections to strengthen team building, and increase supervision of community residents The publicity of security knowledge has opened up a situation of joint prevention and treatment.

5. Improve daily management, carry out convenience work, and improve resident satisfaction

Standardize daily work management with systems and improve the maintenance of community buildings, fire protection, and public facilities and equipment , to satisfy residents, vigorously carry out paid services such as housekeeping, garden maintenance, water and electricity maintenance, and provide quality services to owners.

6. Carry out community cultural activities and create a coordinated community based on the company's annual comprehensive plan.

According to the annual work plan, the focus of the recent work is:

1. According to the "Equipment/Facility Standard Management System" and "Elevator Safety Management Procedure" issued by the operation center, The "Work Plan Management System" and other system specifications are strictly implemented, rectified and perfected item by item, and implemented according to the implementation date.

2. Organize training and study for employees in each department according to the daily work evaluation standards in the "Performance Appraisal System" to clarify job requirements.

3. Formulate a feasibility plan for vehicle temporary parking charges.

4. Cooperate with the development of community cultural activities such as the "Warm Community Life Profile" of the operation center, and organize relevant departments to make preparations.

5. Complete the training work of the month according to the department plan.

Property Customer Service May Work Plan 3

1. Customer Service Section

Hold morning and evening meetings of the customer service department every day, and implement daily tasks, specific If it is not completed, the reasons will be analyzed and followed up.

Department weekly meetings are held every week to summarize daily work and make plans for next week's work.

2. Training

Strengthen the overall training of the customer service department:

1. Polite standards and service terms;

2 , front desk appearance and telephone etiquette;

3. Collection operation process;

4. Preliminary property service agreement.

3. Communication with various departments

Due to the untimely information between various departments, the work of the previous day should be communicated with the heads of each department after the daily project morning meeting. and pending events.

4. Improvement of customer service information

1. According to the content of the company's quality inspection, the information of the customer service department will be implemented every day. The reporter and the new person should be recorded in the front desk work ledger. The service order number in the window is recorded in detail to ensure traceability.

2. Check whether the decoration process in the new window has been approved in time and whether the room status is accurate.

3. Establish a ledger with the owner’s file information and the contact information of the person in charge of decoration.

4. Complete the information required in the three-standard document of the customer service department. < /p>

3. Complete the reimbursement of various expenses;

4. Make a fund plan;

5. Make various inventory lists;

6. Attendance production in May.

6. Order Maintenance Section

1. Cooperate with the collection of project property fees.

2. Carry out the inspection and reception work for the second quarter quality inspection.

3. The management of vehicles in the fifth phase hall requires marking and unified parking.

4. Rectification of dormitory hygiene.

5. Strengthen employee queue training and the development of leisure activities.

6. Investigate and have a heart-to-heart discussion on the dynamics of department employees.

7. Strengthen the control of community handling teams and external construction workers. The entry of materials must be paved.

8. Set up inspection and check-in points in the park, and strengthen inspections at key locations along the fifth phase of the river.

9. Processing of vehicle passes.

Property Customer Service May Work Plan 4

First, in the property work in May, we must increase the greening construction of the community. Spring is coming soon. In order to provide better environmental conditions for our community and to improve the appearance of our community, doing a good job in greening the community is a very important point in our property management work in May.

In the past few months, we have received suggestions from property owners about the greening of our community. Because our community has just been built not long ago, the greening work in some places is very poor. We often hear complaints from property owners about this. . Therefore, doing a good job in greening the community in May and giving the owners a good check-in experience is something we must work hard to complete in the property management work next month, and let the owners see our actions.

Second, in May we must do a good job in inspecting the corresponding housing facilities and equipment. Because our community has only officially started allowing owners to move in not long ago, many housing facilities and equipment are not yet perfect. In order not to cause trouble to the owners' daily life, we need to intensify inspections on these issues. and troubleshooting, and after discovering problems with related housing equipment, our property management company must solve the relevant problems as soon as possible so that the owners can have a good check-in experience, and we must also let the owners see our work efficiency in May. , so that owners and residents can trust our property management work and bring happiness to their lives.

Third, in May, our property management company must do a good job in safety precautions in residential areas. This work should be the focus of our monthly work, and it is also the most important point in our daily property work. When owners choose our property, we take responsibility for their safety in residential areas. In the next month, we will not only increase the investigation of potential safety hazards in residential areas, but also purchase a batch of fire-fighting equipment so that our owners will not feel the danger in the residential areas and protect the lives of our owners. Give them a comfortable stay without worrying about safety.

Property Customer Service May Work Plan 5

1. Continue to maintain a good service attitude and steadily improve your service level

Customer service job is service The nature of the job, as the property customer service of an office building, is also a service position. It is a position where you often have to deal with different people, so you must have a very service attitude. If we do not receive customer complaints at work, it does not mean that our service is good. The work has been done to the extreme. We must always remember our job responsibilities, abide by the disciplines of the customer service position, maintain our service attitude, answer every call with a smile, and do a good job in serving every visitor. , and at the same time, we must have a learning attitude of "I can do better" and "I still have room for improvement."

2. Strengthen your understanding of property information and fully grasp the latest information

As a customer service staff of office property, the phone inquiries I often receive are basically related to the property. Information, such as whether there are offices for rent in the office building, the latest rent and property management office fees, etc. Therefore, customer service must know this information very well in order to better solve the callers' problems and provide them with help. Therefore, in the new stage , I must pay more attention to the information dynamics of the office building, always pay attention to relevant policy changes, pay attention to the office check-in, rent return and decoration of the property, and understand the relevant procedures and certificate processing procedures, etc., so that if there are calls to ask us When asked, I can answer them immediately, so that the working ability of our property management company can be better recognized, and my work performance will be better.

3. Strengthen your own training and improve your overall quality

As a customer service, I represent more than just my own image. Since I joined the property management company, my work The image is all linked to the property, so I must always pay attention to the quality of my behavior. No matter what kind of customer I face, no matter what kind of dilemma I face, I cannot throw my inner emotions to the customer. We must maintain service with a smile. attitude, be able to tolerate criticism from customers, and be able to actively admit mistakes and correct them when facing criticism from leaders. To do this, I must have very high qualities. Therefore, in the new stage of work, I must seize every opportunity to learn. I cannot miss the training opportunities organized by the company. I also You should learn from those outstanding employees, follow their example, and learn better work qualities and skills from them, so that you can become stronger and better.

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