5 pieces of 2023 logistics worker work plan templates

2023 Logistics Staff Work Plan 1

my country’s logistics industry has developed rapidly in recent years, forming some well-known and powerful logistics companies, such as China Railway Express, COSCO Group, Sinotrans Group and China Storage Group, etc. Haier, a well-known manufacturing enterprise, began to intervene in the logistics industry. Professional third-party logistics companies are developing rapidly, logistics and distribution are socialized, and specialization is becoming increasingly obvious. Relying on our capabilities and our technology to develop the logistics industry in the region, we will then unite with the domestic market and enter the international market within five years.

1. Company Overview

1. Company Name: Starry Sky Logistics Co., Ltd.

2. Meaning: Our Logistics Co., Ltd. is a modern comprehensive service company A professional third-party logistics company, the company is a professional logistics company integrating transportation, warehousing, cargo distribution and logistics plan planning.

2. Business scale

(1) Business scale

Service will last forever, sincerity runs through it all, and interests will accompany it. As a third-party logistics development platform, we realize that logistics is still an emerging industry and is developing day by day. Our company is also a newly established company. When targeting target customers, we should not cast a wide net, but select a few. An industry with great demand for logistics.

In today's society, the basic single transportation mode is no longer the trend of the logistics society, and the logistics services that customers no longer need. If we want to improve market competitiveness and expand market share, we must change the single mode of transportation. The development model should be aligned with an advanced and comprehensive development model and transform to a development model that combines transportation, warehousing and distribution. The same principle applies to night markets in science, technology and management.

(2) Our services

Service form: The main business includes the basic business of logistics, namely transportation, warehousing, packaging and distribution.

Service advantages: Comprehensive utilization of resources, reducing resource waste, replacing the existing situation of "fighting independently".

3. Company Selection?

We will target a market with development potential - the Central Plains region, choose a city with good infrastructure - Xinyi, and rely on local Preferential policies, everything starts from scratch, relying on our capabilities and our technology to develop the logistics industry in the region, and then unite the domestic market and enter the international market.

4. Human Resources Management

At the beginning of its establishment, the company adopted a tree structure combined with horizontal work to establish complete departments, relying on project managers to work together with various departments to complete our tasks Serve. Managers at all levels form a team, clarify their responsibilities, and do their best. Establish an effective incentive mechanism and establish a good working environment for employees. We believe in the service concept of "I serve everyone", and logistics services will continue to serve people in essence. People are not only a customer group outside the company, but within the company we can make the best use of everyone's talents to ensure that everything is put to good use. We shape the corporate culture based on the concepts of respecting people, uniting people, and serving people. We will cooperate with nearby universities to regularly train our business backbones and continuously improve the quality of our employees. We regard people's growth as the basis for enterprise growth, and people's continuing education will always be regarded as the key to the sustainable development of enterprises.

5. Company Planning

In the first year, the company was established, warehousing and office space were established, business process design was completed, information platform construction was completed, and the initial business was established in Xinyi area Network and try to develop into surrounding areas.

Starting from the second year, we will cooperate with companies in surrounding areas to build a regional logistics network. Gradually contact businesses at home and abroad and become their logistics service provider in southern Shandong and northern Jiangsu.

The long-term plan is to develop the company into the most powerful logistics company in the Central Plains region, with business covering the whole country, involving overseas business, and complete technical facilities.

6. Company composition and management

The company will recruit some logistics technicians, computer personnel with e-commerce platform development experience and personnel with relevant work experience to form the initial company. We will be people-oriented, in line with the service concept of "one for everyone, everyone for one", and create a logistics enterprise with humanized services. We will improve the quality of employees and strengthen the team concept as the basis for the survival of the enterprise, and create first-class services and first-class services. enterprise.

7. Improve employee quality and strengthen employee service awareness

People are the foundation of all things, and employees are the lifeblood of enterprise survival. Only enterprises truly value employees, care about employees, and make employees feel With the warmth of the company, employees will contribute to the company with better passion. Of course, our company needs high-quality employees who put the company first and then individuals. Therefore, we must strengthen employee training, improve employee enthusiasm, enhance employee personal qualities, and make employees more team spirit and dedication. As long as the personal qualities of employees are truly improved and they can truly care about the company, then the service level of our department will be improved accordingly, and all work can be carried out smoothly. This enters into a virtuous cycle.

In this regard, I put forward two suggestions to the company: First, it is not recommended to work overtime, of course, under the condition of high work efficiency and planned tasks are completed; second, reward and punishment should be combined, and punishment should not be given without reward, and vice versa. No, the two complement each other and one cannot exist without the other.

8. Continuously improve the management system

Since the logistics department is not a department that directly creates economic value, and the logistics department lacks systematic rules and regulations and loopholes in management work, so They are often misunderstood by employees in the department as not being valued by the company, which has a certain impact on employees' work enthusiasm. In this regard, it is necessary to continuously improve the department management system, and implement the "Position Responsibility System", "Shift Handover System", "Vehicle Management System", "Document Management System", "Reward and Punishment System", etc.

9. Reduce operating cost accounting

In order to reduce operating costs, the department has taken a series of effective measures. With the increase in cost rate, the service life of ordinary tires is too short and easy to break. It is explosive, not only expensive, but also poses hidden dangers to driving safety. After thorough market research and comparison shopping, we decided to switch to the "Giti" series tires with reliable quality and reasonable price, and signed a fixed-point and trustworthy contract to effectively control The driver changes tires and accessories at will. At the same time, we also shopped around for spare parts and purchased spare parts with more reasonable quality and price, which reduced operating costs to a certain extent. However, high fuel consumption directly affected the operating efficiency of the vehicle, so we established our own oil depot. became the best solution.

Strive to build the company into a well-known domestic logistics company within five years. Let more people be satisfied with the services provided by our company. Make the company stronger.

2023 Logistics Staff Work Plan Part 2

(1) Work Ideas and Goals

In 20__, Xindu Logistics Center strives to make progress at a high level and accelerate development , an important year for striving to build a modern logistics highway port in the west, an intercity distribution hub in the west, and an urban distribution center. In accordance with the historical positioning of the Municipal Party Committee and the Municipal Government to strive to build a core economic growth level and an international cultural capital in the western region and the work deployment of the District Committee and District Government, we must firmly grasp the overall requirements of "strengthening the high-end, improving the level, strengthening functions and producing benefits", and develop Innovate and work hard, with a sense of urgency that cannot wait, a sense of responsibility that cannot wait, and a sense of crisis that cannot be slowed down, seize every day, work selflessly, and strive to build a modern logistics highway port in western China, an intercity distribution hub in western China, and an urban distribution center , to welcome the successful convening of the 18th National Congress of the Communist Party of China with outstanding results.

The work goals of our committee in 20__ are: to complete fixed asset investment of 500 million yuan; to achieve logistics operating income of 8 billion yuan, an increase of 25% over 20__; to achieve tax revenue of 260 million yuan, an increase over 20__ Annual growth of 30%.

(2) Focus of work

1. Further focus on planning and improvement work. The first is to further revise and improve the construction planning plans of the Xindu Logistics Center’s under-construction and unbuilt projects to enhance the logistics industry. The second is to highlight standards and image, and do a good job in revising and improving key project plans, so as to give full play to the demonstration and leading role of key projects. The third is to be based on reality and focus on long-term sustainable development, and further revise and improve the logistics center's third-phase master plan, industrial development plan, land use plan and control plan.

2. Further promote project construction. First, accelerate the construction of supporting infrastructure. Promote the acceleration of the construction of the Freight Avenue Ring Expressway Overpass, and strive to basically form the opening capacity by the end of May 20__. The second is to accelerate the construction of key logistics projects and further enhance the overall image of the park. For the 10 key projects that have been completed and put into trial operation in the second phase, we will further strengthen management and services, actively guide enterprises to introduce high-quality third-party logistics customers, and promote their early benefits and image; for the second phase of Chuanhua Logistics and the distribution of western brand commodities For key projects under construction in the second phase such as the distribution center, the construction period will be further reversed and supervision and inspection will be strengthened to ensure their completion on schedule. The third is to do a good job in the introduction and implementation of key projects that have been reserved, such as GLP from the United States and Mapletree from Singapore, to further enhance the development potential of the park. The fourth is to continue to improve the park's public service facilities to provide more convenient services and a high-quality environment for enterprise development. The fifth is to speed up the relocation and rectification of traditional freight stations around the park, and actively promote the upgrading of the main business formats and optimization of spatial layout in the north area of ??the city.

3. Further accelerate the pace of transformation and upgrading. First, adopt the "borrowing brain" cooperation model to continue to strengthen research on modern logistics development, further understand the current situation, grasp the direction, focus on key points, improve business formats, and lay a solid theoretical foundation for the long-term development of the park. The second is to further sort out the city and intercity logistics and distribution formats, levels and methods of logistics enterprises in the park, conduct in-depth research on the format conversion between logistics enterprises and within logistics enterprises, actively promote intercity distribution pilots and urban distribution pilots, and explore Establish intercity and urban logistics distribution management mechanisms to guide and improve logistics and distribution levels. The third is to strengthen the business management of logistics enterprises in accordance with the functional layout and development positioning of the park, and actively guide enterprises to optimize and adjust customers towards high-end, thereby promoting the further optimization and improvement of the industrial structure and business level of the park. The fourth is to actively promote the construction of the freight shuttle terminal, explore the establishment of joint development of various transportation modes such as roads, railways, and aviation, and expand the development space of the park.

The fifth is to do a solid job in the registration of enterprises (customers) in the park and the statistics of major economic data, accurately, timely and completely reflecting the economic activities of the park, so as to keep a good pulse on the economy for the next stage of development of the park.

4. Further promote the development of industry linkage. First, continue to strengthen cooperation with Alibaba, accelerate the construction of a modern logistics online e-commerce platform in Western China, continuously improve the platform functions, and strive to create the preferred information platform for logistics in Western China. The second is to establish and improve the industrial linkage development mechanism. Continue to strengthen communication, docking and coordination with industrial parks, furniture parks, northern malls, etc., actively carry out logistics outsourcing and other work, and explore the establishment of a long-term mechanism for the coordinated development of the service industry and industrial and commercial enterprises. The third is to continue to further promote bank-government-enterprise cooperation, provide convenient financial support for park enterprises to become bigger and stronger, promote regional economic transformation and improvement, and build core competitiveness.

5. Further improve management service levels. First, in accordance with the relevant requirements for building a world modern garden city demonstration line, continue to carry out comprehensive improvement of the urban and rural environment, effectively do a good job in traffic, public security, sanitation, greening, safety and other tasks in the park, and strive to build an ecological logistics park. The second is to continue to strengthen communication and coordination between departments and explore the establishment of a departmental linkage mechanism for park management. The third is to carry out in-depth activities of pioneering and striving for excellence, continue to improve the party style and clean government and the work style of the agency, improve the overall quality and management service level of the agency cadres, and continuously improve the administrative efficiency, government service level and execution of the agency. Fourth, with the goal of "strengthening the park through culture", we will carry out a series of themed practical activities to further promote the construction of the cultural system of the park and continuously improve the soft environment and soft power of the park.

(3) Safeguard measures

1. Strengthen party building. Deeply study and implement the spirit of the Sixth Plenary Session of the Seventeenth Central Committee of the Communist Party of China, the Ninth Plenary Session of the Ninth Provincial Party Committee and the Ninth Plenary Session of the Eleventh Municipal Party Committee, continuously strengthen the ideological, theoretical and policy study of party committees, branches and party members and cadres, and continuously strengthen scientific ideological and organizational guarantee for development; conscientiously hold party group study meetings and party life meetings, strictly implement party centralization, adhere to party decision-making on major matters, and strive to maintain the unity and harmony of the team; carry out in-depth party style and clean government construction and anti-** work, strictly implement We will implement the responsibility system for building party style and clean government, conscientiously implement various regulations on integrity and self-discipline, and build a strong ideological and moral defense line against corruption and change.

2. Strengthen style construction. Strictly implement the first-inquiry responsibility system and the completion system, vigorously advocate the work style of thinking with heart, doing things with heart, and planning things with heart, and promote the style of serving the people, the style of learning, the style of practicing, the style of daring to do, and the style of seeking truth. We should truly study work as knowledge and pursue it as a career. We should do what we say, do what we have decided to do, and do it right. We should focus on implementation to further change our work style and improve work efficiency.

3. Strengthen supervision and inspection. Focusing on the annual work goals, the "Annual Key Work Task Schedule" is formulated to clarify the responsible leaders, responsible persons and completion time limits for key construction projects. Each responsible person insists on lowering the focus of work, shifting the focus of work downwards, and implements daily implementation of key projects for which they are responsible. Follow up and supervise, grasp the construction progress in detail, propose improvement measures, and at the end of the year, link the completion of tasks with personal annual target assessments, honor rewards and punishments, implement responsibilities, and ensure that the various goals and tasks assigned by the district committee and district government are completed.

2023 Logistics Staff Work Plan Part 3

In 20-year-the company firmly seizes market opportunities, aims at the sustainable development direction and capabilities of the enterprise, and strives to develop modern logistics. Actively expand the comprehensive freight forwarding business, accelerate the implementation of talent training projects, and on the basis of lean management and precise assessment management, strengthen market development, enhance risk awareness, strictly control costs, and tap profit potential, while ensuring safe production, we have achieved greater results. Good operating performance has significantly improved the company's core competitiveness and operating efficiency, and achieved the overall development goal of ensuring development with safety and promoting stability with harmony. In accordance with the lean management formulated at the beginning of the year, our company continues to improve, strives to promote the innovation of corporate mechanisms, and cultivates the overall goal of cultivating the core competitiveness of the company. Through efforts throughout the year, we have achieved certain results in the following aspects.

1. With the goal of improving the management functions and levels of the department, strengthen and improve the performance appraisal model of the department.

1. According to the company’s leaders’ high requirements and standards for management functions, and in conjunction with the company’s actual situation at the beginning of 2020, the “Operation and Management Target Responsibility Letter” was issued to the departments, covering the main work of each department. content. The business department mainly assesses four categories: business indicators, operational indicators, work quality and efficiency, and management indicators. It emphasizes that business departments must ensure service quality, operational safety and legal risk prevention while doing large-scale and creating multiple benefits. The management department focuses on assessing four major indicators such as cost, work quality and efficiency, and management, highlighting the management department's "management and The performance of the "service" function requires management departments to not only focus on the realization of regional profit targets and control of their own costs, but also provide services and guarantees to business departments and subordinate units, and support business departments and subordinate units to create more benefits.

2. In 2020, based on the principle of seeking truth from facts and with the purpose of establishing a fair competition mechanism, performance evaluation work was fully implemented. This effectively motivated and promoted employees to continuously improve their methods at work and improve their performance. Work quality and efficiency, cultivate work planning and responsibility, thereby promoting the development of the enterprise from the perspective of human resources, further improving the overall synergy of the leadership team, and effectively improving the production, operation and management level of each company.

2. Strengthen financial regulations and budget management through the introduction of information systems and the implementation of new accounting standards, and strengthen financial risk prevention and control.

1. The launch of the financial system has improved the level of accounting and marked a new level of financial management. The launch of the new system will further standardize accounting and make the financial information disclosure of subsidiaries more consistent with unified and strict financial standards.

2. In 2020, the set of books and accounting subjects will be re-adjusted in accordance with the requirements of the new accounting standards, the accounting processing of various businesses will be further unified and standardized, the freight accounting process will be refined, and each business will be clarified Type Revenue Recognition Key Points. Through the combing and standardization of business processes and accounting processes, the boundaries of each business segment and the key control points of each link of the same type of business have been clarified. The effective connection between financial data and business data has been further strengthened, allowing segment statement disclosure The information is more accurate and timely, meets the requirements for the preparation of domestic and overseas statements, and provides a more sufficient basis for the company's decision-making.

3. A special meeting on the implementation of quality management was held with the participation of leaders of subordinate units, heads of competent departments and heads of various departments of the headquarters. The meeting summarized the existing problems in 2018, arranged the work priorities for 2019, and strengthened It has intensified mobilization, inspection and rectification efforts, and urged all member units to establish and strengthen long-term mechanisms such as internal inspections, internal rewards and punishments, and immediate rectification of existing problems, which has produced good results. In the external audit of the quality management system in September, after communication and hard work, we successfully passed the bsi audit.

3. Take the safety assessment as an opportunity to comprehensively improve and implement the safety management system.

In 20-20, we will conscientiously implement the policy of "safety first, prevention first, comprehensive management", comprehensively launch and promote the assessment and rectification of safety production conditions, continuously deepen the basic management of enterprise safety, and further establish , Improve effective production safety regulations and safety operating procedures. Through the implementation of the decomposition and assessment of safety management responsibilities, the safety awareness and safety behaviors of employees have been comprehensively improved and standardized. The safety production situation was generally stable in 2018, and no extremely serious safety production accidents occurred.

4. Driven by advanced corporate culture, enhance the cohesion and creativity of the enterprise.

Corporate culture construction provides favorable guarantee and support for the production and operation of enterprises, and is the spiritual core and source of power for sustainable development of enterprises. After more than five years of practice, our company's corporate culture construction has played a positive role in uniting people, mobilizing enthusiasm, and stimulating creativity.

2023 Logistics Staff Work Plan Part 4

In order to ensure that the work of the company's logistics department can be carried out smoothly and normally, in order for the company to save relative costs, and to allow the company to carry out my work After the assessment, I will make plans for the following aspects in the second half of 20xx to improve work efficiency and carry out work better.

1. Continue to improve employee quality and strengthen employee service awareness

People are the foundation of all things, and employees are the lifeblood of enterprise survival. Only enterprises truly value employees, care about employees, and let employees feel Only when employees feel the warmth of the company will they contribute better to the company. Of course, our company needs high-quality employees who put the company first before individuals. Therefore, we must strengthen employee training, improve employee enthusiasm, enhance employee personal qualities, and make employees more team spirit and dedication. As long as the personal qualities of employees are truly improved and they can truly care about the company, then the service level of our department will be improved accordingly, and all work can be carried out smoothly. This enters into a virtuous cycle. In this regard, I put forward two suggestions to the company: First, it is not recommended to work overtime, of course, under the condition of high work efficiency and planned tasks are completed; second, reward and punishment should be combined, and punishment should not be given without reward, and vice versa. No, the two complement each other and one cannot exist without the other.

2. Continuously improve the management system

Since the logistics department is not a department that directly creates economic value, and the logistics department lacks systematic rules and regulations and loopholes in management work, so They are often misunderstood by employees in the department as not being valued by the company, which has a certain impact on employees' work enthusiasm. In this regard, it is necessary to continuously improve the department management system, and implement the "Position Responsibility System", "Traffic System", "Vehicle Management System", "Document Management System", "Reward and Punishment System", etc.

3. Accelerate the construction of management positions

I will gradually optimize the organizational structure based on the specific work conditions of the department's positions so that it will be "concrete implementation at the grassroots level and supervision and guidance at the middle level." Let personnel in each position clarify their responsibilities so that they can perform their duties and fulfill their responsibilities at work, and then strive to be the first to achieve excellence.

4. Content and arrangement

1. Sort out and improve the receiving and shipping process, and urge the logistics department employees to strictly follow the standards and implement the job responsibility system.

Develop methods to prevent possible errors, detect and correct incorrect working methods in a timely manner.

2. Have a ten-minute morning meeting every day to plan the day's work arrangements, summarize the progress of the previous day's work, problems and difficulties that have arisen, arrangements for department positions that require assistance and cooperation, praise progress, and work Be more proactive and proactive to inspire employees' work passion.

3. Check the completion status of each work before leaving get off work every day, including completed items, unfinished items, to-do items, items that need to be handed over the next day or urgent to-do items. Check the power supply and whether the doors and windows are closed. Whether the cleaning is in place, etc.

4. Before leaving get off work each day, the billing officer will check the accuracy and completeness of the day's documents and whether they are submitted to the financial department on time. Check all documents in the system to see if there are any abnormalities and whether there are any abnormal data in the inventory. Problems are discovered and resolved immediately.

5. Summarize the work situation of the week/month every week/month, put forward executable suggestions/plans for problems and difficulties that arise at work, make achievements in work, make significant progress, and make suggestions for the company , or give praise or rewards to those who work hard and do their best.

6. When stacking and transporting various materials into the warehouse, they should be placed first inside then outside, first down then up. Check whether the goods on the shelves are displayed according to regulations, whether the entire warehouse is neat and tidy, whether there is any mess, and whether the product names, labels, and prices are consistent.

7. Strictly carry out daily operations in accordance with warehouse management procedures. Warehouse receiving and shipping personnel must promptly register the business that occurs on the day, ensure daily clearing and daily settlement, and ensure the accuracy of material entry and exit and balance data. Review physical and inventory discrepancies from time to time. If discrepancies are found on the same day, the data will be processed on the same day to find out the reasons and correct the errors.

9. The warehouse must clearly classify and establish corresponding detailed accounts based on the actual situation and the nature, use, and type of various raw materials. All goods without tags must be identified and labeled with the same style (style number, size) , price), in principle, all light-colored clothes should be wrapped in outer packaging bags.

10. Do a good job in daily verification of all types of materials and products. Warehouse receiving and shipping personnel must regularly check and inventory all types of inventory materials, and ensure that accounts, tags, and items are consistent. If there are any changes, report them to the supervisor and relevant functional departments in a timely manner for timely adjustment.

11. If problems and errors are found during the inventory of inventory materials, identify the causes in a timely manner and handle them accordingly. If there is a shortage and needs to be scrapped, it must be reviewed and approved by the leader according to the approval procedures before processing, otherwise no adjustments will be allowed. If any missing materials or quality problems (such as moisture or damage, etc.) are discovered, report them to the relevant departments in writing in a timely manner.

12. Qualified products, overdue products, expired products, waste materials, repaired products, etc. are stored in categories and accounted for separately. Waste materials are rationally utilized according to actual conditions. Various materials are not allowed to be thrown.

13. The entrances and exits of warehouse passages should be kept clear, and the warehouse should be cleaned up in time and kept tidy. All documents must be signed by the person responsible and written clearly.

14. Make work handover arrangements for employees within the department’s request/leave in advance, and make connection arrangements with other departments.

15. Understand the basic situation, needs, and difficulties of employees, help them solve problems, truly care about each employee, and make him feel at ease. Encourage employees to learn, create an environment of harmony, unity, and progress, so that employees feel that work is a joy.

5. Work Focus

1. Reasonably improve the logistics department’s operating procedures, focusing on the improvement of the goods entry and exit processes to ensure that goods are entered and exited correctly, accurately, and timely.

2. Manage warehouse goods to ensure complete and correct identification of goods.

As the company continues to develop, the scale of the logistics department will also expand. I will work with the company's interests as the center, customer service as the purpose, and cost reduction and efficiency improvement as the goal. Strengthen department management and construction, continuously improve employee quality, and strengthen employee service awareness. Let all employees work together and work hard to achieve better results.

2023 Logistics Staff Work Plan Part 5

1. Comprehensively improve service quality and implement "specialized services."

In terms of improving service quality, we should activate the employee reward and punishment assessment system, conduct standardized management, establish a good and standardized positive and negative incentive mechanism, find breakthrough points in the work, and resolutely eliminate the wrong practice of punishing employees twice in the commodity department. Focusing on on-site discipline is now basically on the right track. We should focus on sales skills and product knowledge to improve marketing levels. This will help improve the overall service level. This year's service objectives and standards, as well as what image xx Parkson should establish in the minds of customers, change service concepts, and what customers need, are what we have to do. xx Parkson has long been the leader in the xx industry. The market is as cruel as a battlefield and like sailing against the current. If you don't advance, you will retreat. If an enterprise wants to develop, it must have concepts and measures that are ahead of its competitors. Therefore, if enterprises want to remain invincible in the fierce market competition, they must put product brands, service brands, and corporate brands on their important work schedules, upgrade, maintain and develop them, and gradually form Jincheng's well-known and unique "features" The strategy of "customized service" is very necessary.

Therefore, from the fourth quarter of 20xx to the first quarter of 20xx, xx took the lead in advocating and implementing "specialized services" and playing a special service card to show our unique service quality and service level of xx Parkson. Different services are provided according to different business types. Supermarket - "No Interference Service", Merchandise Department on the 1st floor to Merchandise Department on the 4th Floor, "Branded Service, Friendly Service", Merchandise Department on the 5th Floor - "Friendly Service", Sixth Floor The commodity department - "skilled service" shows the society that what we pursue is high quality and high quality service. Achieve the most perfect service that exceeds customer expectations.

2. Carry out company service skills competition service office.

Undertaken the service skills competition area in the company's sixth sports meeting, including knowledge competitions, situational practical simulations, full fire drills, and quick questions and answers on job requirements, and enriched employees' spare time cultural life through competitions; The purpose of on-the-job training is to improve the quality of employees in each position in the form of entertainment and education; to comprehensively upgrade the company's employees' service awareness and service level with professional and in-place quality requirements. Demonstrate the company's service level (content includes: xx Parkson's development history, basic knowledge of corporate culture, professional knowledge, etc.)

3. Contact and communicate with relevant government departments.

Strengthen liaison and communication with provincial, municipal, and district consumer associations and competent industrial and commercial offices, and maintain good collaborative relationships with them to keep abreast of the development trends of the retail industry and establish good goodwill.

4. Receive and handle customer complaints to fully maintain the reputation of xx Parkson.

Regarding the problems existing in complaints in the first three quarters of 20xx, the inadequate implementation of the three-level management system, and the escalation of complaints due to other reasons, in the fourth quarter we will use regular department meetings, foreman communication meetings, etc. Conduct training on the company's return and exchange regulations, complaint handling skills and quality case analysis for floor managers (the reason is that most foremen are new employees and urgently need to strengthen training), focusing on standardizing their own reception forms and standardizing services as the main work goals. We should standardize complaints, reception etiquette, reception procedures, implementation of processing results, and floor reception and records, so that we can receive and handle them together, and always measure our management level by customer satisfaction, and stand on the consumer side. Consider and handle issues from the customer's perspective to win more repeat customers. Because in today's market, "customer satisfaction is a win-win situation."

5. Strengthen the overall quality improvement of department personnel and improve the company's five major service systems.

Resolutely implement the chairman’s proposal in the fourth quarter meeting to maintain the steady development of the head office. The guiding ideology is to drive the overall improvement of the branch, strengthen communication between departments, and eliminate misunderstandings in management. On-site inspections are not simply about discovering problems, but also proposing improvement measures and methods for the problems that arise, and providing timely guidance to the department. The internal training content of the service office in the fourth quarter includes basic knowledge training in terms of product knowledge (mainly wool weaving and warmth), knowledge of consumer protection laws, and familiarity with store information. The training method is in the form of discussion to make the training interesting and vivid. The results of the discussion will be sent to the branch department in written form, and relevant personnel will be organized to learn, so as to achieve the purpose of simultaneous improvement of the three stores. The company's five major service systems, personnel management, Commodity management, environmental management, promotion management, and customer management, among which the regulations on personnel management are relatively detailed, but the specific standards for the remaining four management are still relatively empty. Therefore, in the fourth quarter, our department combined the current specific conditions with the regulations on commodity management, Environmental management, promotion management, and customer management standards will be improved.

6. Follow up on the daily behavioral norms of front-line management cadres.

Fully assist the Group Supervision Committee to follow up on the daily behavioral norms of front-line middle management cadres in daily work, with company service as the purpose and management standards as the goal, insist on innovation in work, and on-site management work , report any problems to the supervisor in a timely manner. The department will never protect its shortcomings, strictly enforce the law, work hard, set an example, act in accordance with the rules, work together in unity, and complete various work goals and tasks assigned by superiors on time. In late September of XXXX, I was emotional at work and could not be strict with myself. With the great help of leaders and colleagues, I adjusted my work mentality in a timely manner, changed the current bad situation, and devoted myself to daily work. Treat work with the right attitude. Attitude determines everything, sincerity creates excellence.

My colleagues and I will continue to work hard to create xx Parkson's "specialized services" and create services with true feelings!