The Importance of Smile Service in the Workplace

In our daily life, we often see smiling figures. The following is the importance of workplace smile service I collected for you. I hope it will help you.

Recommended reading material 1: the importance of smiling service

At present, customers pay more and more attention to the maintenance of self-rights, the demand for respect is getting higher and higher, and the competition in the industry is becoming more and more fierce. In this situation, people pay more and more attention to the "smile service" which embodies good, standardized and humanized. "Smile service" is a high value-added service standard that is considered to have the necessary level. Smile is a world language without translation. It conveys a kind, friendly and pleasant message. Smiling is not difficult, but it can produce infinite charm. The beneficiary becomes rich, but the giver does not become poor. It is fleeting, but it often leaves a permanent memory. The importance of smile service lies in:

First, smiling service can bring a good first impression.

"Smile" is a universal language, regardless of region or skin color. Smiling can replace verbal communication and directly make people feel intimate. A smile is not only an expression, but also an expression of feelings. When you work happily, you will find that a smile always hangs on your mouth. It can not only make every customer who knows your service have a happy mood, but also make our work full of passion.

"Smile" is the customer's first impression of us. In the first contact with customers, it is quite necessary to greet customers with a smile, so that we can establish contact with customers quickly and harmoniously and get twice the result with half the effort.

Second, smiling service can bring convenience to work and improve work efficiency.

When you work with a smile, you will find that you can naturally use a gentle tone and a polite tone. This can not only arouse customers' goodwill, but also stabilize customers' anxiety and impatience. Smiling can make customers feel happy during the whole conversation.

Smile service is a heart-to-heart communication. The coordination of customers' emotions and attitudes is conducive to the smooth progress of our work. At the same time, smiling can easily bring us good emotional atmosphere such as enthusiasm, initiative and self-confidence; Then our work efficiency will also be improved.

Third, smiling service can bring good economic benefits to enterprises.

The image of an enterprise is reflected by every employee. If every employee can serve with a smile, customers will not only feel that this employee has done a good job, but also sublimate this specific feeling into recognition of the corporate image. On the other hand, if individual employees have a bad attitude, it will also affect the corporate image. With the development of society, customers are more and more aware of enjoying services. If enterprises want to survive and develop in the competition, they must strive to win the favor of customers with smile service. So smile service is very important.

Recommended reading 2: The importance of smiling service

There is such a perfect story: a chain flower shop with a very good reputation hired a flower girl with a high salary. After the job advertisement was posted, forty or fifty people signed up. After careful screening, the boss selected three girls, each of whom ran the flower shop for a week, so as to finally choose one. These three girls are all beautiful and suitable for selling flowers. One of them has rich experience in selling flowers, the other is a fresh graduate of Floriculture School, and the last one is just an unemployed young woman. There is such a perfect story: a chain flower shop with a very good reputation hired a flower girl with a high salary. After the job advertisement was posted, forty or fifty people signed up. After careful screening, the boss selected three girls, each of whom ran the flower shop for a week, so as to finally choose one. These three girls are all beautiful and suitable for selling flowers. One of them has rich experience in selling flowers, the other is a fresh graduate of Floriculture School, and the last one is just an unemployed young woman. Girls who have sold flowers are secretly glad to hear that the boss will test them with actual combat. After all, she is familiar with this job. Whenever a customer comes in, she keeps talking about all kinds of flowers and what kind of flowers to give to what kind of people. Almost every customer enters the flower shop, and she can make people buy a bunch of flowers or a basket of flowers. A week later, her grades were very good.

When it was flower girl's turn to run a flower shop, she gave full play to her professional knowledge, from the art of flower arrangement to the cost of flower arrangement. Her professional knowledge and her cleverness have also brought quite good results to her flower business for a week.

Unemployed young women who run flower shops are a little embarrassed, and even a little at a loss at first. However, her smiling face among the flowers is simply a flower, showing a passion for life and work from the inside out. Some residual flowers are always reluctant to throw away, but they are pruned and given to the primary school students who drift across the flower shop for free. Every customer who buys flowers can get her sweet blessing with a smile-flowers are given away and their hands are fragrant. After hearing this, customers often respond to her with a happy smile and then leave happily. Although this girl has worked hard for a week, there is still a gap between her performance and the first two girls.

Surprisingly, the boss finally chose unemployed young women. People don't understand-why does the boss let go of girls with good performance and choose girls with poor performance?

The boss has his reasons. He said: No matter how much money you earn with flowers, it is only limited. Fancy mood, fancy smile, making money is infinite. Floriculture can be learned slowly and experience can be accumulated, but the artistic conception of flowers can't be learned, because the bread there contains a person's temperament, morality and self-confidence. ...

As a service person, smiling is effortless, but it produces infinite charm; The beneficiary becomes rich, but the giver does not become poor. As employees of terminal chain stores, remember that smiles must come from the heart, and only sincere smiles can impress each other. Always receive customers who enter the store with a smile, do something for them, think about what they think and worry about what they are anxious about. Understand their needs in a smile, feel their thoughts in a smile, and let them feel your smile from the heart.

There used to be a saying abroad: "A person's smile is worth millions." This is enough to show how important a smiling face is to interpersonal communication and personal career. There is also a famous old saying in China: You can't open a shop without laughing. Foreigners say it more directly: a smile is close to wealth, and without a smile, wealth will be far away from you. A businessman praised it like this: a smile costs nothing, but it is always valuable. A sincere smile can often bring unexpected results.

On the eve of the renovation and opening of konic Asia Shopping Center in Paris, the manager was very upset about the uncertainty of the salesman's work uniform. He looked at the bidding samples sent by several clothing companies. Although all the designs are simple, beautiful and distinctive, he always feels that something is missing, so he has to ask the world-famous fashion designer Danno Brewer for advice. After getting to know the manager's brothers and sisters, the 83-year-old fashion designer advised: In fact, it doesn't matter what clothes employees wear, as long as they are smiling. At present, konic Asia has developed into one of the largest shopping centers in Paris and is famous for selling pure French wine. At the same time, it is one of the few shopping centers in Paris without uniform staff, but its service and smile are recognized as world-class.

It can be seen that for the service industry, smiling service is very important. The personnel manager of a department store in the United States said before that she would rather hire a girl who didn't finish primary school but laughed happily than a doctor of philosophy who looked sad. Teacher Tan often talks in class-smiling service is not just smiling, but sincerely serving customers. Imagine if a shop assistant just smiles and knows nothing about the customers' inner thoughts and demands. What's the use of this smile? Then on this day, our theme is smile service.

Smile, "Welcome", "What can I do for you"! We often love to see the heartfelt feelings of service personnel when they are served by others, which makes us feel respected by others. It is very emotional. Of course, if you have friendly service staff, you may be induced to buy unconsciously. If you are confident enough to buy something, you will meet the bitter gourd face of the service staff and ignore it. I don't think everyone will have the urge to shop immediately.

Smiling service, starting from the heart, is the concrete embodiment of polite and high-quality service. As a philosopher said, "Smiling costs nothing, but creates many achievements. It makes those who understand rich, but not those who give poor. He was born in an instant, but he left an eternal memory. "

At the same time, interested brothers and sisters can pay attention to observe that all smiling animals live a long life, such as turtles, dolphins, whales, elephants, cranes and so on. Anyone with a bad face will probably not live long, such as lions, tigers, wolves and leopards. You look ugly. In view of the intentional effect of smile on longevity, Teacher Tan's training slogan is: Laugh, laugh heartily! Laugh at yourself, others, life and everything!

Smile is a magic golden key, which can open the key to the soul.

Smile is an international etiquette, which can fully reflect a person's enthusiasm, cultivation and charm.

Smiling can make strangers feel kind, brothers and sisters feel comfort and relatives feel happy.

Smile is synonymous with friendship and peace, which makes our life more perfect and warm.

Smiling is effortless, but it produces infinite charm; The beneficiary becomes rich, but the giver does not become poor.

Smile is a symbol of kindness, a manifestation of kindness, a source of pleasure and the first bridge to communicate with consumers.

The so-called "smile" refers to the shallow smile after understanding things, and the gene that produces this kind of smile cell is self-confidence. What about Mona Lisa? Speaking of it, it's hard to ponder the smile-but the chain giant Wal-Mart has set a standard for smiling that everyone can implement, which is called the "three-meter smile principle": when customers walk within three meters of employees, they should always keep their eyes on them, smile, show their eight teeth, greet them and ask them what they can do to help them. Tan Xiaofang, an enterprise training lecturer, believes that this three-meter smile standard is highly operable for employees, and domestic enterprises should learn from their ideas. Specifically, smile service should achieve five elements:

1, smile naturally. A smile is the appearance of a perfect soul. Smile needs to come from the heart, in order to smile naturally, kindly, perfectly and appropriately. Remember not to laugh for the sake of it, and don't force a smile.

2. Smile sincerely. People are very sensitive to smiling. What a smile means and whether it is sincere or not can be decided by human intuition. Therefore, when you smile, you must be sincere. Sincere smiles warm each other's hearts, arouse mutual resonance, make them intoxicated with joy and deepen friendship.

3. Smile depends on the occasion. Smiling makes people feel welcome and happy, but smiling at people depends on the occasion, otherwise it will be counterproductive. For example, when attending a solemn assembly, attending a memorial service, or discussing major political issues, smiling is inappropriate or even disgusting. You shouldn't laugh when you talk to the other person about a serious topic, or tell the other person bad news, or when your conversation makes the other person feel unhappy. Therefore, when you smile, you must distinguish the occasion.

4, the degree of smile should be appropriate. Smiling is a courtesy and respect for each other. We advocate smiling more, but we don't recommend smiling all the time. Appropriate smile, for example, when the other person looks at you, you can look him in the eye, smile and nod. Smile from time to time while listening to each other's comments. If you don't pay attention to the degree of smile, you will lose your dignity and cause the other person's disgust if you laugh impudently, excessively and without restraint.

5. Smile at the right person. Smiles with different meanings should be used to convey different feelings to different communication objects. You should give a respectful and sincere smile to the elderly, a caring smile to the children, an ambiguous smile to the person you love, and so on.

At present, many brothers and sisters in the domestic business community know smile, smile well, smile service and so on. But how to smile, how to smile well, how to improve your smile, and how to insist on smiling service are all unclear to everyone, and there is no strong will to make it clear. I only know that smiling is very important, so why take it so seriously? This is a common problem of most domestic enterprises, and it is also a true portrayal of the status quo of most domestic enterprises.

But smiling can't be done casually. It needs something. If you don't do it well, smiling will make people feel uncomfortable and hypocritical. The requirement of a smile is sincerity, moderation and appropriateness. Laugh so easily. As long as you smile from the heart, you can laugh naturally, generously and kindly. Remember, a deep smile can create a clear and human atmosphere.

In ancient times, it was beautiful for women to smile without showing their teeth; In modern times, this standard has long been subverted. It is one thing to envy others for having neat white teeth. If you have beautiful teeth, you might as well open your lips when you laugh, revealing the six small teeth in front, which is more natural and true.

Tan Xiaofang, an enterprise training lecturer, thinks that smiling is extremely destructive, but sincere smiling needs training. Practice in front of the mirror every day and think of happy things. Within a month, you can form a habitual smile on your face. So, is there any skill in smiling? Teacher Tan put forward the following three smiling skills:

(1) Change and adjust self-expression according to the characteristics of self-smile.

Always look in the mirror, observe the way you smile, look at the key parts of your smile, including whether the corners of your eyes are drooping, whether your mouth is good, whether it is half folded or closed, and how much your teeth are exposed moderately. Find the smile that suits your characteristics best and practice it often, and you will get the ideal effect.

(2) Show your sincere smile and you will win the sincere love of others.

A sincere smile is the most beautiful. When you are surrounded by pleasure, gratitude and pleasure, it is natural to smile, but when you feel tender, considerate and loving inside, your eyes will smile, giving people a sincere feeling. Such a smile and such a perfect state of mind can improve the effect of your work.

(3) Smile should be able to put it freely.

Smiling is also skillful, and a restrained smile can show your charm better. Some people laugh out of control, leaving others puzzled and their self-image greatly reduced. After all, doing things is a serious matter, and unrestrained laughter will definitely affect the effect of doing things. When doing things, when you meet funny things, you should smile at yourself appropriately, smile without arrogance or affectation, and show enthusiasm for listening, so as to add points to your image.

Generally speaking, any industry should have professional ethics and be conscientious. Some time ago, when I did training research for several enterprises, I found that the performance of many alcohol promotions in the terminal affected the brand image to a certain extent, which was not an ideal personality. Teacher Tan suggested that promoters should wear a smile on their faces and inject enthusiasm into their actions before dealing with guests, so that guests will leave an unforgettable impression on you. Look at the "Hotel Emperor" Hilton simply put "Did you smile at the guests this day?" As the motto of self.

1919 65438+10 In October, Hilton's father died in a car accident. He went to Texas alone with $5,000 and bought his first hotel, Maybelle Hotel. On August 4th, 1925, Hilton Dallas was completed, and the business philosophy of "first-class facilities, first-class smile" began. Hilton and employee Qi Xin worked together and insisted on smiling, which promoted the improvement of service quality. In this way, smile has become the core competitiveness of Hilton Hotel. Wherever we go, our colleagues are brave and our customers are satisfied. 1946 In May, Hilton established the Hilton Hotel Company. 1947 is listed on the new york stock exchange. Since 1950s, it has been developing overseas, and now it is a world-renowned multinational company.

Hilton also wrote "Feel at Home", which was regarded as a "Bible" by employees. The core idea in the book is his business philosophy "first-class facilities, first-class smile". At the moment, Hilton really looks like a prophet. During the training, my brothers and sisters often ask me how to serve with a smile and how to win customers with a smile. Teacher Tan Xiaofang thinks there are two main points:

(1) Smile is a sharp weapon to break the strangeness, and it is the transmission of affinity. A charming smile shows confidence, friendliness, enthusiasm and politeness.

(2) Clever use of smiling service skills requires a continuous good attitude, otherwise you will be in a bad mood and smiling will not impress customers.