What are the social work service standards?

What are the social work service standards?

Social work is a scientific professional helping activity. This is the common knowledge of the social work community and other related parties. Modern social work is a professional professional helping service activity guided by altruism, based on scientific knowledge, and using scientific methods. So, below are the social work service standards that I have compiled for you. You are welcome to read and browse.

1. Social work practitioners

Practitioners: need to have social work education background

In Taiwan, most of the heads of social welfare service agencies All have social work education background. This professional human echelon structure ensures the healthy operation and healthy development of the organization. For example, among the 32 regular employees of the Taitung City Family Support Center, 25 are social workers. In order to ensure the healthy development of the organization, the new employees they are recruiting must be graduates of social work-related departments.

How to write a social work diary?

In order to explore the local social work service model, at present, mainland social workers have basically developed the habit of writing work diaries while providing services. However, No unified specification has yet been formed. In this regard, Taiwan has accumulated some experience and formulated the "Precautions for Preparing the Content of Social Work Records" (1998) to standardize the types, key contents and other matters of records to be prepared when carrying out services, and use this to To standardize the service process of social workers.

Social Work Supervision: Responsible for accountability and review

According to Hong Kong's "Social Work Supervision Guidelines", recent graduates of the social work profession (with less than three years of full-time experience) should Receive at least one hour of uninterrupted, face-to-face individual supervision every month; and social workers with three or more years of full-time experience should receive the equivalent of one hour of uninterrupted supervision every two months. If peer supervision is chosen, colleagues in higher positions should be held accountable and responsible for review. In terms of training and continuing professional development, there are currently no specialized continuing education courses for social workers in Hong Kong. Organizations mostly provide training in the form of irregular short-term lectures, workshops, etc., or individual social workers apply for a master's degree or higher. Level of academic training.

Social worker continuing education: no less than 70 hours of on-the-job training per year

The educational function is to promote the professionalization of social work services. Social workers in Taiwan must receive more than 70 hours of on-the-job training every year to make up for the lack of practical education in schools, provide new knowledge, techniques and methods, improve service quality and improve work efficiency. This kind of training is subject to divided courses and hierarchical management, that is, the training content of social workers and social work supervisors is different, and the training content of social workers serving in different fields is also different.

Social Work License Examination: Pay more attention to practice and the ability to solve practical problems

In the United States, the Social Work License Examination is divided into five levels, namely Associate Bachelor of Social Work level, Social Work Bachelor's level, master's level of social work, senior generalist social worker, clinical social worker. The senior generalist social worker is mainly designed for those who have obtained a master's degree in social work or above and have more than two years (at least 3200 hours) of supervised clinical social work experience. Clinical social worker, based on the examination at the master's level of social work, this examination mainly tests the candidates' advanced social work skills and knowledge. The Clinical Social Worker Examination is further built on the Advanced Generalist Social Worker Examination. In addition to mastering advanced skills and knowledge, passing this exam also requires mastering some institutional and legal knowledge about social work licensure.

Promotion space for social workers: they can enter the public service system

In order to attract social workers with high comprehensive quality, strong adaptability and outstanding work performance into the public service system, Taiwan has specially opened a social service system. The Higher Education and General Examination for Work stipulates that those with a social worker certificate can take the public social work examination of the government department and obtain the qualification to serve as a social worker in the public sector, in order to attract people with a social work background. Professionals join the civil service.

2. Standards for Social Work Service Organizations

Social work professional institutions are important carriers of social welfare and social services, and are also important workplaces for social workers.

The American Board of Directors: the decision-making center of the institution is not in name only.

From the perspective of internal management, social work institutions in the United States generally have similar organizational structures. The board of directors is the decision-making center of the organization and is responsible for realizing the mission of the organization. Major matters must be discussed and decided by the board of directors. The executive director is the chief executive hired by the board of directors to implement its decisions and is the heart and soul of the organization.

Institutional positions: Set up fund-raising positions

In the United States, social workers not only set up positions such as project managers and volunteer coordination directors in terms of position settings and related systems, but also Moreover, experienced people are hired to specialize in raising funds. For direct service positions, in addition to social workers, organizations usually also hire psychologists, psychiatrists and other people with different professional backgrounds to form a team to complement each other's strengths and maximize their respective strengths.

Social work offices: certain qualifications are required

Social work offices are professional institutions established by those who have obtained the "Social Worker Certificate" to provide social work services. Taiwan's "Social Worker Law" also has clear regulations on the establishment, use of names, charging standards, advertising, suspension of business and other matters of social work firms. The "Social Worker Law" stipulates that social workers who have served in the practical field for more than three years after obtaining qualifications can apply to establish a social work practice. In 2005, two social work firms were established in Taiwan, namely Ye Baihe Social Work Firm in Yilan County and Heshan Social Work Firm in Taipei City. Whether it is the name or the rules of operation, it is somewhat similar to a law firm.

Social work assessment: one year? Two exams?

In order to ensure the quality of social work services and improve the professional attitude of social workers, service agencies attach great importance to the assessment and evaluation of social workers. Learn. Assessments are conducted twice a year, once in the middle of the year and once at the end of the year. The assessment procedure is: first, self-assessment of one's work through a self-completed form, then the social work team leader (or department head) will rate, then the social work team will rate, and finally the agency head will approve. It is worth noting that the social work team's rating accounts for a large proportion, which is closely related to the social work work philosophy of focusing on team strength.

Social service organizations: Pay attention to evaluation and accountability?

In Hong Kong, whether they are social service organizations that receive government funding or self-funded social service organizations, they must face Requirements for evaluation and accountability. The difference is that the former mainly accepts evaluation and accountability from the sponsoring government, while the latter is more accountable to the public. When it comes to the evaluation of funded organizations, we must mention the Service Performance Monitoring System. It is an important document for regulating, determining and evaluating service performance of subvented organizations, including the "Subsidy and Service Agreement" signed by the Social Welfare Department and the subvented organization and a set of "Service Quality Standards".

3. Social work service field standards

At present, social work services have expanded to 16 fields including children, teenagers, the elderly, community corrections, and population and family planning.

Abroad, some relatively mature fields already have some service standards or guidelines, such as the American child welfare social work service standards, the American school social work service standards, the American social work service standards in the health care field, etc. ;