Responsibilities of Property Customer Service Specialist

Responsibilities of Property Customer Service Specialist

In a progressive society, many times, we will come into contact with job responsibilities. Job responsibilities refer to the specific work content of workers, their responsibilities, reaching the standards required by superiors and completing the tasks entrusted by superiors. How are the general job responsibilities formulated? The following are the responsibilities of the property customer service specialist I have carefully arranged, hoping to help everyone.

Responsibilities of Property Customer Service Specialist: 1 1, responsible for handling check-in, check-in and decoration procedures for business households;

2, responsible for the establishment of visits, call reception and processing, consultation, complaints and return visits;

3. Responsible for the daily management of the property area and the collection of property fees;

4. Be responsible for keeping business records and updating business information in time;

5, responsible for public facilities, equipment, cleaning, greening, order maintenance and other matters of inspection;

6. Finish the work arranged by the leaders and other temporary work on time.

Responsibilities of Property Customer Service Specialist 2 1. Under the leadership of the customer service supervisor, be responsible for answering, transferring and receiving telephone calls at the service desk, and keep the service desk quiet, tidy and orderly.

2. Abide by the company's rules and regulations and accept the work inspection and supervision of superiors; Abide by labor discipline and don't do anything unrelated to work during office hours.

3. Responsible for accepting all kinds of service demands and complaints of customer service, tracking and feeding back the service quality.

4. Responsible for all kinds of work orders and return visits of the intelligent service platform.

5, responsible for customer decoration construction permits, passes, registration and other procedures.

6. Be responsible for making access cards/parking cards.

7. Responsible for the collection of various fees.

8. Assist the supervisor to carry out community cultural activities.

9. Responsible for collecting, sorting and archiving all kinds of information of customer service department.

Responsibilities of Property Customer Service Specialist: 3 1. Answer customers' phone calls and receive customers' APP reports to understand customers' demands for community life (such as repair reports and complaints). ), after recording, send bills to the property service personnel in each community to track the demand processing;

2. Monitor customers' messages through existing channels (mainly online), understand customers' demands, urge front-line companies to handle them, and verify the handling situation;

3. Maintenance of online platforms such as 3.APP and WeChat, including viewing fans' situation, statistics, collection and analysis of fans' messages, content publishing, etc.

4. Maintain and analyze customer information through the system;

5. Complete other special tasks arranged by the company, such as customer survey and employee return visit.

Responsibilities of Property Customer Service Specialist 4 1. Complete the filing of the owner's documents according to the company's specifications.

2. Accept the owner's complaints, answer and record the questions raised by the owner, track the handling of complaints, and properly keep all kinds of forms. The complaint handling rate should reach 100%, and major complaints should be reported to the customer service manager in time.

3. Distribute letters, notices, express delivery, etc. And do related work.

4, strengthen contact with the owner, solicit opinions and suggestions on a regular basis, summary and report to the supervision.

5. Coordinate the collection of property management fees to ensure the completion of business objectives.

6. Assist the customer service manager to plan, organize and implement community cultural activities to improve the satisfaction of the owners.

7, familiar with the jurisdiction of the building structure distribution, the name of the owner, etc. , be accurate.

8. Responsible for handling all kinds of documents (parking permit, housekeeping card, etc.). ) after the host lives.

Responsibilities of Property Customer Service Specialist 5 1. Abide by the relevant provisions of national laws, decrees and property management regulations, actively participate in current affairs, politics and business studies, abide by the company's rules and regulations, and strive to improve the business level.

2. Wear a work card, warmly receive the owner and visiting guests, patiently and meticulously explain the owner's complaints, investigate and handle them in time and make records, so that the effective complaint handling rate can reach over 95%.

3, master the basic situation and calculation method of building structure, number of units, pipe network, households, personnel, quantity, management fees, utilities, etc.

4. Participate in the acceptance handover of the community, go through the check-in formalities, issue keys, be responsible for accompanying the owner to accept the house and fill in the house acceptance form.

5, adhere to the daily patrol inspection work, supervision of health, greening, maintenance, decoration and other illegal operations, found that the problem in a timely manner and report to the relevant person in charge to do a good job of recording.

6, visit the owner regularly, take the initiative to solve problems for them, and establish a good relationship with the owner.

7, assist the manager to carry out community cultural activities, do a good job in the area of spiritual civilization construction.

8. Complete other tasks assigned by the department manager.

Job responsibilities of property customer service specialist 6 1, responsible for the issuance of property management fee notice and the collection of fees;

2, responsible for collecting user data within the jurisdiction, do a good job in the management of user files;

3. Be responsible for the duty of the company's service hotline, collect all records of the hotline, record the maintenance and service quality, and contact the owner;

4, responsible for the owner's letters, visits, complaints and other processing work, timely reply, tracking, inspection work;

5, responsible for the owner satisfaction survey, do a good job of statistical analysis of all kinds of data about the owner satisfaction survey;

6. Implement the company's management rules and regulations.

Responsibilities of Property Customer Service Specialist 7 1. Do a good job in the daily reception, maintenance service and complaints of the owners/tenants in accordance with relevant regulations;

2. Communicate and coordinate the problems of the owners/tenants, and timely feedback and follow up the demand information;

3 responsible for the inspection, maintenance and supervision of equipment and environmental sanitation in public areas;

4. Responsible for the collection of various fees;

5. Handle the house closing/fitting procedures for the owner.

Responsibilities of Property Customer Service Specialist: 8 1, responsible for property customer reception, charging, customer problem handling, tracking and return visit.

2. Responsible for administrative and property front desk work;

3. Be responsible for assisting the owner to handle various formalities such as decoration, rental registration and transfer registration, and update the information of the business owner in time.

4, responsible for answering the owner's complaint telephone, timely reflect to the relevant departments, and make the corresponding complaint records.

5. Complete other tasks assigned by the leaders.

Responsibilities of the Property Customer Service Specialist 9 1. Responsible for assisting the front desk customer service to receive the owner's visit, accepting the decoration application and various accreditation services;

2. Handle the owner's application for repair, dispatch, follow-up and return visit;

3. Assist customer service to accept customer complaints, follow up the results of customer complaints, record, feedback and file.

4, responsible for the establishment and management of the department's work data files and business records;

5. Assist the customer service specialist to manage the vacant keys, keep records and supervise them.

6. Complete other tasks assigned by superior leaders.

Responsibilities of Property Customer Service Specialist 10 1. Familiar with the relevant situation of owners and enterprises in the area under their jurisdiction, and coordinate customer relations;

2. Cooperate with the customer service manager to coordinate and deal with all kinds of emergencies in the area under his jurisdiction;

3. Cooperate with the customer service manager to collect the fees of customers in the area under his jurisdiction;

4. Cooperate with the customer service manager to handle the relevant procedures before and after the customer check-in;

5. Responsible for handling customer complaints in the area under its jurisdiction and investigating customer satisfaction in the area under its jurisdiction.

Responsibilities of Property Customer Service Specialist 1 1 1. Familiar with the relevant situation of owners and enterprises in the area under their jurisdiction, and coordinate customer relations;

2。 Cooperate with customer service manager to coordinate and deal with all kinds of emergencies in his area;

3。 Cooperate with customer service manager to urge customers to pay all expenses within their control area;

4。 Cooperate with the customer service manager to handle the relevant procedures before and after the customer check-in;

5。 Responsible for handling customer complaints in the managed area and investigating customer satisfaction in the managed area.

Responsibilities of Property Customer Service Specialist: 12 1. Accept customer complaints, find customer problems in time and give correct and satisfactory answers;

2. Establish good contact with customers and conduct systematic training for customers;

3. Have the awareness and ability to deal with problems, arrange progress, follow up processes, communicate difficult problems and maximize customer satisfaction. Submit the unsolvable problems to relevant personnel or supervisors according to the process, and follow up the progress until they are solved;

4. Responsible for the collection, feedback and analysis of customer service, customer procedures, customer opinions and complaints in the building. ;

5, environmental cleaning inspection and supervision, according to the guidance of the customer service supervisor, complete the tasks assigned by the superior, establish customer service records and files;

6. Implement the company's various management systems and the working policies of the Property Department.

Job requirements:

1. Participate in the check-in formalities delivered by the owner, and register, file and update the customer information.

2. Assist other departments to supervise the owner's secondary decoration.

3, responsible for receiving customer consultation, telephone answering and transfer.

4. Explain the service items and standards to customers and answer their inquiries.

5. Accept customer feedback or complaints and assign relevant departments to solve them.

6, tracking customer repair and complaint handling, timely feedback customer information.

7. Participate in organizing customer activities and coordinate customer relations.

8. Conduct a questionnaire survey on the owners on a regular basis, arrange regular return visits by the owners, and make every effort to improve the service quality.

9. Send the payment notice and relevant vouchers to the owner, and submit the collection data to the financial archive; Cooperate with finance department to collect relevant fees.

10, complete other work assigned by superiors.

Responsibilities of Property Customer Service Specialist: 13 1. Be responsible for incoming calls and receiving feedback from business owners, and promptly notify engineering personnel to come to the house for maintenance after receiving the repair report.

2, responsible for the occupation, decoration and second-hand housing business handover procedures, decoration personnel pass and household items pass and other procedures.

3, responsible for the assigned area decoration patrol, found illegal decoration timely notify the rectification.

Responsibilities of Property Customer Service Specialist 14 Responsibilities:

1, responsible for the coordination of the owners' daily complaints and disputes, and handling and following up the problems reflected by the owners.

2, responsible for the maintenance of the owner's relationship, regular customer service return visit, establish a good owner's relationship.

3. Responsible for the collection of property service fees due.

4. Responsible for the update management of the owner's files.

5. Conduct daily inspections of the community, and report the problems to relevant departments for coordination and handling.

6. Conduct daily inspection on decoration management, and notify the owner for rectification in time if any illegal decoration is found.

7, do a good job in the owner's house, decoration procedures.

8, do a good job of inspection of vacant houses, found that the quality problems timely coordinate engineering maintenance personnel for maintenance.

Qualifications:

1, strong organization and coordination ability, ability to solve various problems independently, experience in customer reception and service is preferred.

2, serious and responsible work, thoughtful and meticulous consideration, strong sense of responsibility.

3. Good writing and language skills, good at communication, handling and coordinating all aspects of public relations, strong and meticulous, and proficient in computer operation.

4. Strictly abide by the company's management system and strictly implement the service operation procedures.

5. Good image and temperament.

Responsibilities of Property Customer Service Specialist: 15 1, responsible for handling the procedures of house handover, residence information registration, industrial household decoration application, etc. for park residents;

2. Establish the management system of business records and internal documents, update them regularly, improve the business information, and classify and file the sent and received documents;

3, responsible for answering the residents' service calls, complaints, recorded and reflected to the relevant departments for processing and follow-up visit feedback;

4. Coordinate the relationship between the management center and the residents, visit regularly and solicit opinions from the residents, and try to solve problems for the residents in the park;

5. Be familiar with and master the property situation in the park, issue relevant notices regularly, and coordinate and explain the residents accordingly;

6. Assist in meeting reception and preparation of various activities in the park;

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