Real estate office job responsibilities

Property Office Job Responsibilities

In our ordinary daily lives, we are often exposed to job responsibilities. Job responsibilities include job scope, responsibility for achieving job goals, and job environment. , job qualifications and the interrelationships between various positions, etc. Don’t have a clue when it comes to drafting job responsibilities? Below are the job responsibilities of the property office that I have carefully compiled for your reference. I hope it can help friends in need.

Property Office Job Responsibilities 1

1. Manage the property area according to service requirements, maintain environmental sanitation and order in the area, and do a good job in safety precautions in the area.

2. Organize the implementation of the service quality management system, handle unqualified service matters, propose preventive and corrective measures, and organize implementation and tracking.

3. Handle Party B’s complaints in a timely manner and report major complaints to the superior of the department in a timely manner.

4. Regularly organize satisfaction survey activities on service objects to promote customer retention.

5. Coordinate social network resources in the area where the property is located, such as relationships with sub-district offices (neighborhood committees), public security police stations and other related units.

6. Continuously optimize and improve the human resource allocation of the team, supervise, guide and evaluate subordinates to perform their job responsibilities, and organize and carry out performance appraisals on a regular basis. Property Office Job Responsibilities 2

1) Organize the formulation and implementation of annual work plans to ensure the implementation of the company's various management documents and systems;

2) Organize the preparation of annual financial budgets for projects and cost expenditure plans, strictly control daily management expenses according to budget, and strictly implement fund review and approval procedures;

3) Responsible for determining the organizational structure and employment plan, and breaking down the overall work goals of the project into each line of work

4) Responsible for employee evaluation, and determine employee reward, promotion, punishment and dismissal plans;

5) Responsible for holding regular work meetings to comment, summarize and Arrange work, frequently maintain good communication with employees, and ensure that employees understand and are familiar with the work goals and requirements of the project;

6) Responsible for external liaison matters (with government authorities and developers), and do a good job internally (Including coordination with various departments of the company);

7) Regularly conduct spot checks on various project tasks, keep records, and organize relevant personnel to make timely rectifications;

8) Responsible for promptly understanding customer opinions on the project work and making corresponding improvements;

9) Responsible for major project work errors:

10) Responsible for various large-scale activities related Be fully responsible for the work, coordinate, implement, and supervise;

11) Report work to superiors regularly and accept inspections from superiors on the performance of job responsibilities;

12) Supervise and inspect the implementation of subordinates’ work and overall arrangements for the completion status

13) Implement the service standards corresponding to this project and supervise subordinates to implement service standards.

Property Office Job Responsibilities 3

1. Be familiar with the various management systems of the service center, fee standards and their composition, owners/residents, site distribution, functions, etc., and manage and guide the management assistants accordingly. Daily management work;

2. Inspect the building and floor conditions, including cleaning, security, damage to building facilities, greening, etc., to ensure that they are in good condition, record relevant defects and implement corresponding follow-up measures;

< p> 3. Responsible for handling customer check-in and secondary decoration review procedures;

4. Responsible for the management of public keys and keys of unoccupied residents, and responsible for vacant rooms, public keys Supervision of venues and venues;

5. Provide customers with comprehensive customer services and maintain good relationships with customers, proactively understand their requirements, collect and respond to customer opinions and suggestions in a timely manner, and make timely adjustments according to customer needs , Supplement corresponding service items; be responsible for conducting return visits on the results of handling complaints, making records and statistical summaries, and reporting to superiors regularly;

6. Responsible for regular statistics and analysis of service quality, and Propose rectification plans;

7. Responsible for preparing community cultural activity plans, and organizing and implementing them after approval by the service center;

8. Stop any destructive behavior and other violations within the jurisdiction Behavior;

9. Supervise the work performance of employees of each contractor (formulate training plans, assess expatriate employees, coordinate the relationship between the service center and the expatriate company, etc.);

< p>10. From time to time, patrol the jurisdiction area during non-office hours to assist in handling all accidents, reports and aftermath work;

11. The property management fee collection rate and CSI in the jurisdiction area meet company and real estate standards; < /p>

12. Must be on duty during large-scale events and special circumstances such as typhoons and heavy rains;

13. Check employees’ clothing and nameplate wearing conditions to ensure that employees comply with the company’s hygiene requirements and grooming Show guests a high standard of mental outlook;

14. Provide friendly, courteous and professional services to guests at all times;

15. Work with all colleagues and Maintain good working relationships with other departments;

16. Ensure that you are familiar with and understand all the contents of the employee handbook, and ensure that you can strictly implement the company/building rules and regulations such as fire prevention, health and safety, etc.; < /p>

17. Strictly abide by local laws and regulations;

18. Actively respond to changes in the department caused by the company's needs;

19 , handle the assignment of work tasks flexibly to meet actual business requirements and tenant/owner needs;

20. Responsible for the collection, sorting and reporting of various information on external expansion business;

21. Establish good relationships with interested customers and seek cooperation opportunities;

22. Explore more customer resources and cooperate with departments to complete the company’s external expansion goals and tasks;

23. Coordination Preparation and production of tender documents;

24. Supervise and inspect the implementation and completion of subordinate work and make overall arrangements;

25. Execute work assigned by superiors that is not limited to the above scope. Property Office Job Responsibilities 4

1. Formulate the annual economic indicators, satisfaction indicators of the management office and the annual and monthly work plans of the management office;

2. Participate in relevant meetings of the company, and organize Need to convey the spirit of the meeting to the management office and supervise the implementation;

3. Responsible for team building of the management office;

4. Assist in revising and improving the quality management system;

5. Carry out management office services and diversified business innovations, and continuously improve management office services and management quality;

6. Establish good relationships with customer groups;

7. Do four things well Arrange the work of the major basic service departments and supervise their implementation.

Property Office Job Responsibilities 5

1. Responsible for the inspection, recording, assessment and daily management of the operation of various property equipment;

2. Responsible for the repair and maintenance system of property mechanical and electrical equipment and Conduct inspections to ensure the safety of facilities and equipment;

3. Be familiar with the performance and usage of property mechanical and electrical equipment, master emergency measures to deal with faults, and be able to judge and handle general faults. Property Office Job Responsibilities 6

1. Comprehensively coordinate and be responsible for the development of all work in the service center to ensure the smooth development of all project work;

2. Formulate and manage equipment operation, fire protection , health and security training plans and supervise their implementation;

3. Responsible for the acceptance of shopping malls/buildings, facilities, equipment and maintenance of equipment and facilities, arranging various maintenance projects and professional bidding work;

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4. Inspect the work of engineering, customer service and other departments, organize effective and efficient operation management and technical management, and ensure the safe and reliable operation of the shopping mall/community.

5. Regularly collect and organize feedback from owners and formulate corresponding solutions.

6. Properly handle all emergencies and emergencies. ;