Petersburg ground tour guide recruitment

The basic responsibilities of tour guides include:

(1) Accept the tour guide tasks assigned by travel agencies, arrange and organize tourist visits and tours according to the reception plan;

( 2) Responsible for guiding, explaining, and introducing Chinese culture and tourism resources to tourists;

(3) Cooperating with and supervising relevant departments to arrange tourists’ transportation, accommodation, and meals, and protecting tourists’ personal and property safety;

p>

(4) Reflect tourists’ opinions and requirements, and assist in arranging meetings, discussions and other activities;

(5) Patiently answer tourists’ inquiries and help solve problems encountered during the trip.

Modern tour guide is not only a service, but also a profession and art. A qualified tour guide should first have a sense of service and service skills, as well as the level of a director and the skills of an actor. Based on the above basic principles, tour guides can start from the following aspects to improve their own quality and become an excellent tour guide.

1. Love their job and establish high moral character

Tour guides should establish lofty ideals, base themselves on their job, love their job, study their business diligently, and devote themselves wholeheartedly to their work. At work, we enthusiastically provide tourists with high-quality tour guide services.

There is no doubt that an excellent tour guide must have high professional ethics. We understand that the so-called professional ethics refers to the tour guide’s own character reflected in his daily work, also known as Professional ethics. The professional ethics of our tour guides are constantly formed and developed with the development and changes of the tourism industry. Such as "customer first, service first", "integrity first, reputation guaranteed", "service with a smile" and so on. These guidelines and norms are the basic requirements for every tour guide’s professional ethics. At the same time, it can also reflect the tour guide’s professional attitude and belief pursuit in his profession. From the professional ethics of a tour guide, we can see the tour guide's self-cultivation and sense of responsibility to the entire society.

Noble sentiment is one of the necessary qualities for tour guides. Tour guides should cultivate the ability of self-control, consciously resist all kinds of mental pollution, and always maintain noble sentiments.

2. Broadly explore, expand experience, and make the knowledge structure more complete and comprehensive

Practice has proved that rich knowledge is the prerequisite for doing a good job in tour guide service. The broader the knowledge and the amount of information a tour guide has, the more likely he or she will be able to perform a tour guide's work in a colorful and distinctive manner, and meet the needs of tourists to a greater extent, thereby satisfying tourists. Profound knowledge is one of the necessary conditions to become a good tour guide.

Therefore, as a tour guide, you should develop a good habit of reading every day and increase your knowledge reserve. At the same time, they should pay attention to domestic and foreign information and current affairs, master relevant sociological knowledge, and be familiar with a series of knowledge and information about the country's society, politics, and economy.

3. Enhance the ability to independently solve problems, handle accidents, and coordinate the requirements and relationships of all parties

Accidents are inevitable in tourism activities. Whether the accident can be properly handled is crucial to the tour guide A severe test for personnel. In addition to accumulating experience in daily group leadership, tour guides should also pay attention to cultivating their ability to be fearless in the face of danger, clear-headed, calm in the face of trouble, decisive, agile, proactive, and adaptable. Tour guides must learn to organize tourists and persuade them. In tourism, tour guides should strive to establish partnerships with tourists, because only with the cooperation of tourists can tourism activities be carried out smoothly and achieve good results. You must learn to be good at guiding and convincing tourists. For example, when you encounter changes in your travel schedule due to objective reasons, you must persuade tourists in a down-to-earth, logical, and clear manner and tell them the reasons for the change. Only the guests who are persuaded are the ones who are won. guest. The persuasive methods used are: a. You should make a decision before persuading. b. The method of persuasion should make traveling interesting. c. Persuasive arguments should convince tourists. d. Your initiative should be put at the end

Tour guides work with a wide range of people. In the process of leading a group, there are many stakeholders. Tour guides should cultivate their own organizational and coordination skills to deal with Maintain good relationships with tourists, escorts, tour leaders, travel agencies and related departments.

4. Exercise, maintain good physical condition, adjust your mental state, and maintain physical and mental health

Tour guide work is a job that highly combines mental work and physical work. It is complex, large-volume and wide-ranging, highly mobile, physically demanding, and the work objects are complex and tempting. Therefore, tour guides must be physically and mentally healthy people.

Tour guides should pay attention to exercise and maintain a healthy body. At the same time, establish strong determination to overcome difficulties and cultivate a good mental state and a strong heart.

5. Pay attention to appearance and appearance, and keep it consistent with industry characteristics and corporate image

Tour guides must establish a good image and establish themselves in the minds of tourists as trustworthy and able to help them and the image of being able to lead them to safely and smoothly carry out tourism activities in tourist destinations. Therefore, neat and elegant appearance is very important.

On the one hand, as a tour guide, you should develop good manners and behave politely in dealing with others. On the other hand, when leading a group, the appearance should be decent and not cause disgust to tourists; the appearance should be neat and dignified, in harmony with the surrounding environment; the manner should be standing, sitting, dignified, and elegant , not giving visitors a sense of arrogance, frivolity, or untrustworthiness.

6. Have high-quality service skills, in addition to providing standardized services, be able to meet tourists' personalized travel needs

An excellent tour guide should have the characteristics of a conductor level, you also need to have the skills of an actor. As a skilled conductor, a tour guide must be able to mobilize the enthusiasm of tourists at any time, so that they can analyze, judge, appreciate, and understand along their train of thought, so as to obtain the fun and wonderful enjoyment of tourism; and as an actor, a tour guide Personnel must skillfully use rich knowledge, humorous language, ups and downs of tone, engaging explanations and rhythmic tour guide activities to conquer tourists and immerse them in the pleasure of appreciating beauty. Tour guides must learn to use both spoken and silent language. As the saying goes, one sentence can make people laugh or make people laugh. Whether the scenery is beautiful or not depends entirely on the tour guide's mouth. When explaining scenic spots, words should not