How to do a good job in hotel safety management-How to do a good job in hotel safety management

How to do a good job in hotel safety management - Methods to do a good job in hotel safety management

With the continuous development of the economy and society, the "tourism fever" continues to heat up, which has given rise to hotel safety management work. New requirements have been put forward. But at the same time, the quality of customers varies, the security situation is complex and diverse, and outstanding events are unpredictable. Below, I will share with you how to do a good job in hotel safety management. I hope it will be helpful to everyone!

Pay close attention to internal safety management

Many occurrences Cases in hotels show that the success of criminals is closely related to the carelessness and lack of security awareness of the hotel's internal security management staff. Some employees even only judge people by their appearance, which makes the hotel's security facilities and personnel fail to play their due role. Hotels should strengthen management in the following aspects.

1. Based on the actual situation of the hotel, the security department should cooperate with various departments to formulate a set of effective safety prevention procedures, emergency plans and management rules and regulations, and respond to various situations according to the work priorities in different periods. Preparations for emergencies.

2. Establish and improve safety management regulations and inspection systems, and implement a job responsibility system. The security department should strengthen inspections of relevant hotel locations to promptly discover and eliminate various unsafe factors.

3. Any employee who finds suspicious persons or non-guests wandering on the floors within the hotel must take the initiative to ask, and pay attention to language expression skills when asking.

4. Implement a three-level responsibility system. The general manager, department manager, and team members appoint fire prevention responsible persons step by step. For all safety accidents that occur in the hotel, the principle of "who is in charge is responsible" is implemented.

5. Implement a public security and fire safety standards assessment system to directly link the safety work of departments (positions) or individuals with their economic interests.

Strengthen safety education for employees

l. Strictly select waiters. When recruiting employees, hotels should strictly control the situation to prevent some undesirable elements from mixing into the hotel workforce. Regular training and education should be provided to all recruited employees to improve their quality and cultivate their awareness of obeying laws and regulations.

2. Establish a complete training system, including:

(1) During onboarding training for new employees, they are required to master basic safety precautions, such as knowing how to handle abnormal situations when they are discovered. How to deal with it; if a fire is discovered, it will call the police, reduce the fire, and evacuate guests correctly, etc.

(2) Strengthen on-the-job training for employees and improve their ability to identify criminals, such as requiring them to be able to identify working women, drug addicts, etc. by observing colors.

(3) Provide professional ethics education and discipline and violation education to employees to create a high-quality workforce.

(4) In view of some typical cases and tragic fires in society, the safety awareness of all employees should be strengthened through plenary meetings and other means.

(5) Implement a safety assessment system for all employees.

3. All employees are required to establish the concept that “everyone is responsible for hotel safety”.

Equipped with safety equipment and facilities

Hotels must do a good job in safety management and cannot do without advanced safety equipment and facilities. Currently, the common safety equipment and facilities in hotels include the following five systems.

1. TV surveillance system

Mainly consists of cameras, video cameras, manual image switching, TV screens, etc. It is generally safe at hotel entrances and exits, elevators, guest room walkways and other sensitive areas. It is used to detect suspicious persons or abnormal phenomena so that timely measures can be taken. It can also create a psychological deterrent for criminals and ensure the safety of the hotel.

2. Security alarm system

This system must be installed in important locations such as the hotel’s fire escapes and financial department to prevent theft, robbery, explosions and other accidents.

3. Automatic fire extinguishing system

It consists of a variety of fire alarms, fire suppressors, fire doors, fire pumps, positive air blowers, etc. It is an essential facility for hotel safety.

4. Communication liaison system

It refers to the communication network formed by calling the security monitoring center as the command hub by calling several wireless telephone communication equipment, so that the hotel's safety work can be quickly responsiveness.

5. Electronic door lock system

This system can play a very good role in the security management of the hotel. In order to strengthen the prevention of smart theft gangs, the current electronic door The lock system has been further improved by installing a device that automatically destroys the decoder on the electronic lock. When a criminal inserts the decoder into the electronic lock, the device can destroy the decoder and alert the police.

With the development of high technology, more high-tech achievements will be applied to hotel safety management. Only by combining civil air defense and technical defense, and using software and hardware at the same time, can a security barrier be built. How to improve the effectiveness of hotel safety management. SARS has sounded the alarm for people, and crisis management has become an important aspect of business operations.

With the increase in social risk factors, security issues have increasingly become a fundamental issue for enterprises. Therefore, crisis management, risk management theory or risk management theory has been proposed in social management. As a national emergency, SARS has inspired people: a country and an enterprise must establish a crisis management awareness, establish an early warning mechanism, and improve response capabilities. As a hotel, in operation and management, we study the causes, risk factors, characteristics and occurrence patterns of risks, and prevent the occurrence of risks in a targeted manner. This ensures the safe production and operation of enterprises, the safety of people's lives, and the protection of social material wealth from major losses. As a hotel, how to manage risks and do a good job in safety during operation? Summarizing more than seven years of experience and lessons, our experience is:

Straighten a relationship? The relationship between safety and efficiency

In 1996, a huge fire broke out in a hotel in Shenzhen, killing 30 people; on July 13, 2002, a fire broke out in a hotel in Beijing, killing 2 people. In the past two years, fires in dance halls and Internet cafes have caused more deaths and greater harm. These thrilling scenes made the hotel bosses feel horrified and deeply felt their heavy responsibilities. However, in daily operations, taking economic benefits as the core often causes leaders to ignore safety, and they talk about safety and hang it on the wall. At work, money is spent on operations, priorities are set, and safety facilities are often put off again and again. Failure to pass the safety inspection is often solved by drinking and building relationships.

How to deal with this contradiction? We insist on rectifying the relationship between the two in operation and management, and ensure efficiency with safety.

As a hotel, it provides guests with food, accommodation, transportation, travel, shopping and entertainment. The premise and foundation is to ensure the safety of guests' lives and property, which is the hotel's greatest social benefit. The economic benefits of hotels are also based on safety as a premise and guarantee. Therefore, although safety does not directly create economic benefits. However, it all guarantees economic benefits and implementation. Once the safety guarantee is lost, the economic and social benefits of the hotel will be in vain. Therefore, safety is the most fundamental guarantee for a hotel to achieve efficiency. The hotel is responsible for its guests by doing a good job in risk management and ensuring the safety of guests' lives and property. At the same time, they are also responsible to the business managers themselves. The success of a leader's career is also predicated on hotel safety.

Seize the main links to improve the effect of risk management

Risk management theory requires the analysis of risk factors, mastering their laws, and targeted prevention, thereby improving the effect of risk management. Starting from the actual safety of the hotel, analyzing and grasping the links that are prone to danger, and taking precautions in key links to avoid scratching the beard and eyebrows can achieve twice the result with half the effort.

Summarize years of practical experience. We believe that the most dangerous parts are in the following aspects, so we can carry out targeted risk management.

First, overload operation of high-power electrical appliances often easily causes circuit heating and fires. Based on this characteristic, we regularly inspect, repair and ensure the safety of air conditioners and other equipment and circuits.

Second, aging wires cause short circuits and obsolete equipment, and poor contact causes the lines to heat up and cause fires. In response to this situation, we regularly inspect and replace lines in guest, restaurant, and public area areas. During the inspection, it was found that the wiring in the restaurant kitchen was irregular, the wires were exposed, and there were hidden dangers. It was promptly corrected and rewired.

Third, guests smoke, do not extinguish cigarette butts, and throw them indoors and outdoors, often causing fires. So we set up a warning sign in the guest room, and the service staff dealt with cigarette butts promptly when they found them.

Fourth, kitchen oil pan switches, gas pipeline leaks, and diesel pipeline leaks are all prone to fires. Therefore, it is necessary to strengthen the management of these dangerous parts, formulate a responsibility system, and implement dedicated management.

Fifth, unsafe guest room door locks, weak window inserts, etc. are the main reasons for theft. We take measures such as regular maintenance and gradual replacement of electronic door locks.

By grasping the main links where risks occur and conducting targeted management, the efficiency and effectiveness of risk management are improved. Risks were effectively prevented and controlled.

Establishing a system? Focus on implementation

Risk management and ideological education are important. However, we must be persistent and unremitting. Education alone is not enough. We must also have a practical system to ensure it. for several years. We have improved the risk management system and formulated the "Fire Prevention System", "Anti-Theft System", "Safety Responsibility System", etc., and have fully implemented them in the hotel.

First, the managers of each hotel department and the general manager sign a safety responsibility letter to ensure that all safety goals are achieved. Department managers should implement this at all levels.

Second, check and implement according to the system. It is not difficult to establish a system, but it is difficult to implement it. Many units are formulated on paper and hung on the wall, but have not been implemented, making them in name only. In our work, we focus on implementing the system. Regularly organize inspections according to the system. Once, a department failed to install fire hydrants and water pipes in time, which would affect its use in the event of a fire alarm. In response to this incident, we issued a notice of criticism and punishment, which shocked the employees. So that various systems can be implemented.

The hotel’s risk management is a combination of people and equipment. Therefore, while giving full play to the active role of people, we must also play the role of equipment. Improving safety facilities and ensuring the effectiveness and integrity of monitoring equipment are the material conditions for risk management. As the technological content of modern hotels increases, they must have appropriate fire protection and safety monitoring facilities. Probes and sprinkler equipment in guest rooms must be checked regularly to ensure they are in effective condition. Only in this way can the occurrence of risk accidents be effectively prevented and controlled and the safety of the hotel guaranteed.

Cultivate a concept? Establish risk awareness

Doing a good job in safety work is fundamentally a conscious action of all employees. Therefore, all hotel employees should establish a risk awareness and maintain an awareness of risk prevention at all times, which is the foundation of risk management. Therefore, over the years, we have focused on safety education from three aspects to cultivate employees' risk awareness.

First of all, all new employee trainings include hotel hazard management courses and drills on the use of fire hydrants and fire extinguishers. Let new employees have a sense of risks and the ability to use firefighting equipment from the moment they enter the store.

Second, organize department managers to conduct a major service quality inspection that month. Among them, safety work is an important content. A monthly operation and management work summary report meeting. It summarizes the face-to-face safety work. Year-end evaluations are conducted to select advanced departments and individuals in safety work.

Thirdly, during holidays, safety work is specially arranged and inspected. Through these efforts, all employees develop a sense of risk. Always have safety in mind.

For example, every year around the Spring Festival, fireworks and firecrackers are set off. The security department had prepared fire extinguishers in advance. Employees were cleaning up the guest rooms and found cigarette butts, so they soaked them with water to nip the problem in the bud. During the morning and evening peak hours when guests check in and leave the hotel, if they find cigarette butts on the road, the employees will take the initiative to stamp them out. Because everyone in the hotel has established a risk concept, the safety of the hotel is effectively guaranteed. ;