Why did Sister Gao on the Beijing train get so angry that passengers cried three times in three years?

From EMUs to high-speed rails, from Harmony to Fuxing, by the end of 2016, China’s high-speed rail operating mileage had exceeded 22,000 kilometers. From the Beijing-Tianjin intercity opening in 2008 to September 30, 2017, China's high-speed rail EMUs have carried more than 7 billion passengers, which is equivalent to moving all humans on the earth once. In addition to the passengers coming and going on the high-speed train every day, there are also many busy senior ladies who are on the road for more than half of the year.

G262, Hefei to Beijing, the total distance is 1,000 kilometers, and the journey is 4 hours and 47 minutes. Among the seven flight attendants, six are Gao Jie: Yue Haiyan, Wang Mengchen, Chang Zhenzhen, Lu Yi, Xu Xiang, and Zhang Zhonghui. 31-year-old Yue Haiyan is the train conductor. On this trip, they will travel from Hefei to Beijing, then from Beijing to Shanghai Hongqiao Station, then from Shanghai Hongqiao to Beijing the next day, and then from Beijing back to Hefei. The total journey is more than 4,600 kilometers. G262 departed from Hefei Station at 7:05 in the morning. About half an hour early, Yue Haiyan and her colleagues arrived at the platform, waiting for the train to arrive.

In the morning, Yue Haiyan and her colleagues had to get up at 5 o'clock in order to catch the bus. A few minutes later, the G262 high-speed train entered the station. Yue Haiyan and her colleagues hurriedly boarded the train and put away their luggage. It only takes about 10 minutes from the time the train enters the station to the time the passengers are released. During these 10 minutes, they have to complete all the preparation work.

After entering the carriage, the first thing Yue Haiyan did was to inspect the carriages one by one, from seats to toilets, water supply and other details. Yue Haiyan is one of the 108 senior sisters who entered the high-speed rail industry in 2009, and it has been eight years since then. Over the past eight years, I have spent more than half of each year on the road. Yue Haiyan's husband was also on the railway in the early years, and there were not many opportunities for the two to meet each other in mid-January. Now that her husband works in the railway passenger dispatching room, there are slightly more opportunities to meet. When Yue Haiyan was on the high-speed rail, her 5-year-old child was looked after by the elderly.

On the high-speed rail, in addition to Sister Gao, there are several dining car attendants. Their main job is to provide catering services to passengers, and they are busy after boarding the train.

After checking the train, Yue Haiyan returned to the platform and prepared to welcome passengers. G262 stops at 6 stations along the way. At each station, Yue Haiyan has to get off the bus to greet guests. Compared with the green cars of the past and the air-conditioned cars of today, the biggest difference between high-speed rail is not only comfort but also punctuality. In the past 8 years, the biggest delay Yue Haiyan encountered was that the train was delayed by 2 hours not long ago due to line reasons. "I have never encountered such great pressure. I have to constantly comfort and explain to passengers. Fortunately, the quality of passengers now is very high." A few minutes later, passengers began to get on the bus one after another, and Gao Jie Wang Mengchen began to give some instructions Passenger registration and ticket replacement. The G262 high-speed train to Beijing was full of 1,050 people, but in fact there were only more than 400 passengers on the train. Wang Mengchen said that after the Golden Week, high-speed rail passenger flow dropped significantly.

G262 has a total of 16 carriages and 7 flight attendants. In addition to the two business carriages that require dedicated personnel, one person is responsible for several carriages. Wang Mengchen was in charge of four carriages today. While busy with his work, Wang Mengchen sat in his seat at the junction of the carriages to familiarize himself with the railway service manual. Wang Mengchen, who was born in 1992, has only been working on the high-speed rail for three years. She said that she is still a newcomer.

Wang Mengchen joined the high-speed rail as a flight attendant directly after graduating from university. She admitted that her psychological quality was not very good. In the three years she worked on the high-speed railway, she was made angry by passengers and cried three times. What impressed her most was the time she departed from Jinan West Railway Station. When she was checking tickets, a passenger only made phone calls. After she patiently asked her many times, the passenger still ignored her and had a bad attitude, cursing and cursing. "I couldn't control myself, so I cried." Wang Mengchen said. Later, he checked and found that he did not have a ticket.

This is not easy for everyone. I hope passengers can be more patient and understanding.