TVU Organizational Behavior Examination Questions

Central Radio and Television University's "Open Undergraduate" final exam for the second semester of the 2007-2008 academic year

July 2008

1. True or False Questions ( Each question is worth 1 point, ***6 points. Make a judgment about whether the statement in the question is "correct" or "wrong" and write the result on the answer sheet)

1 ． Organizational behavior was produced and developed based on the development of management science. Y

2. Feeling is the human brain's overall reflection of objective things, and perception is the reflection of individual attributes of things (such as color, sound, smell, etc.). X

3. According to the Porter-Lawler model, the degree of motivation depends on the attractiveness of valence and expected value. Y

4. With the development of the socialist commodity economy and the rise of the new technological revolution, the degree of socialization of production is getting higher and higher, the social connections between people are becoming more extensive and closer, and the influence of blood relations and geographical relations is expanding. X

5． The leadership continuum theory believes that it is difficult to judge which leadership method is correct and which is wrong. Leaders should choose a certain leadership behavior based on the specific situation and consider various factors. Y

6. The key to the unity of centralization and decentralization is the connection between superiors and subordinates through direct channels of communication. X

2. Multiple choice questions (each question is worth 2 points, ***12 points. Among the alternative answers, choose a correct answer and write the answer number on the answer sheet)

7． Which research method of organizational behavior does the conversation method belong to? ( B )

A. Observation method B. Survey method C. Experimental method D. Test method

8. People who have a high level of expertise, are good at creative thinking in activities, inspire inspiration, and have outstanding and excellent activity results belong to (C)

A. Low ability B. General ability C. Genius D. Talent

9. When a person suffers a setback in love, he does not feel depressed. Instead, he studies and works harder and achieves remarkable results in his work. This behavioral response is (B)

A. Behavioral response that adheres to the original goal B. Sublimated behavioral response

C. Reverse behavioral response D. Behavioral response to giving up

lo. When group goals and organizational goals are coordinated, cohesion and productivity will have the following relationship (C)

A. High cohesion and high productivity B. High cohesion and low productivity

C. Low cohesion and high productivity D. Low cohesion and low productivity

11. The continuous flow theory of leadership was proposed by (B).

A． Lewin B. Tannenbaum and Schmidt C. Likert D. House and Chartres

12. In order to better develop its business, a certain company formulated a restructuring plan. The plan planned to set up distribution offices (business offices) in six major regions across the country. All offices would use computers to directly connect to the central database. What direction does this mean the company will develop in the future? (B)

A. Centralization b. Decentralization C. Departmentalization D. Matrix

3. Multiple-choice questions (3 points for each question, maximum 18 points.

Choose 2 or more correct answers among the alternative answers and write the correct answer number on the answer sheet)

13. The duality of organizational behavior comes from (ABD)

A. The duality of management B. The duality of people C. The duality of organizations D. Multidisciplinarity e. Multi-layeredness

14. Human behavioral characteristics include (ABCDE)

A. Spontaneous b. With a reason C. Purposeful D. Persistent E. Changeable

15. Among the following practices, one of the natural fading and strengthening methods is (BDE)

A. When employees make mistakes, they will be given demerits

B. Adopt an indifferent attitude towards snitches so that they will give up such bad behavior because they are asking for trouble

C. Give bonuses to employees when they perform well D. Turn away those who treat guests or give gifts

E. Treat those who like flattery and flattery with a cold face

16. The development trend of interpersonal relationships is (ABCDE)

A. Increased sociality and weakened naturalness B. Autonomy is enhanced, dependence is weakened

C. Equality is enhanced, hierarchy is weakened D. Openness increases and closedness decreases

E. Cooperation increases and dispersion decreases

17. Baumol believes that the conditions that business leaders should possess are (ABDE)

A. Spirit of cooperation b. Decision-making ability C. Leadership ability D. Dare to innovate E. Respect others

18. The organizational structure of a hotel is in the shape of a pyramid. The higher you go to the upper level (BC)

A. Its management becomes less difficult. B. The greater the difficulty of its management

C. The smaller the scope of its management D. The greater its management span E. It has nothing to do with the difficulty and scope of management

4. Case multiple choice questions (each question is 4 points, maximum 16 points.

According to the content of each case, for each multiple-choice question listed at the end, choose a correct answer according to the specific requirements in the question and write it on the answer sheet)

Employees of Aitong Company Relationship

19. The reason for the conflict between Mingjuan and Asu is (C)

A. Mingjuan looks down on people B. Asu looks down on others

C. Conflicts are caused by disputes over authority, and conflicts arise due to information communication barriers

D. Asu kicked Mader away safely

20. Who won the position of marketing director of Aitong Company in the central and western regions? (D)

A. Mingjuan B． Asu C. Wayne D. Mader

21. What methods do company leaders use to resolve conflicts? (A)

A. Target shifting strategy B. Appoint open-minded managers

C. Encourage competition D. Regroup

22. According to the case, which of the following principles is not conducive to improving the interpersonal relationship between Mingjuan and Asu? (B)

A. The principle of equality b. The principle of competition C. The principle of mutual benefit D. Principle of compatibility

5. Short-answer questions (those who answer all the key points of each question will be awarded 9 points, maximum 36 points; those who fail to answer or miss the key points will be evaluated by the assessor according to each key point. Points will be deducted based on the proportion of points scored in the question)

23. What principles should scientific research methods follow?

The general principles that scientific research methods should follow are:

①Openness of research procedures; ②Objectivity of data collection;

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③ Controllability of observation and experimental conditions; ④ Systematicity of analysis methods;

⑤ Reproducibility of conclusions obtained; ⑥ Predictability of the future.

24. What principles should be followed for effective motivation?

①The principle of on-demand motivation; ②The principle of combining organizational goals with personal goals;

③The principle of combining rewards and punishments;

④ The principle of combining material incentives with spiritual incentives;

⑤ The principle of combining intrinsic incentives with external incentives;

⑥ The principle of combining strict management with ideological work.

25． What basic principles should be considered in interpersonal communication?

①Principle of equality; ②Principle of mutual benefit; ③Principle of credibility; ④Principle of compatibility.

26. What are the basic motivations for organizational change?

The basic motivations for organizational change can be divided into two aspects: intrinsic motivation and external motivation.

(1) Internal basic motivations for organizational change;

① Selection and modification of organizational goals; ② Changes in organizational structure; ③ Transformation of organizational functions.

(2) External driving factors for organizational change

① The continuous progress of science and technology; ② Changes in the organizational environment; ③ The need for management modernization.

6. Case Analysis

Yang Liping Nuomi Food Factory

Question:

27. According to the organizational structure theory, what type of structure does Yang Liping's Nuomi Food Factory adopt? What are its advantages and disadvantages?

28. Based on the case, please indicate what type of organizational structure the factory structure suggested by cousin Tang Zhenglong is? What are the advantages and disadvantages of this organizational structure?

27. According to the organizational structure theory, it can be found that Yang Liping's food factory adopts a functional (or linear functional) organizational structure.

Its advantage is that it can give full play to the professional management role of each department and effectively organize and direct the production, technical and economic activities of the department to adapt to the requirements of modern industrial production technology and management division of labor; its disadvantage is that the responsibilities of department and workshop personnel It is difficult to clearly divide the authority and authority, and many problems require the coordination of many departments to solve, which will eventually affect efficiency and delay work, and is not suitable for large-scale enterprise production. This organizational structure is more suitable for the early stages of enterprise establishment and development.

28. Cousin Tang Zhenglong believes that if the Yang's Food Factory wants to develop, it should seize the opportunity to seize the market demand, expand the scale of production, and completely reorganize the structure of the factory. Under the leadership of the main factory, it should be divided into many independent operations and operations according to different products or regions. Accounting department. The product-type structure suggested by Tang Zhenglong is essentially a business unit organizational structure. The advantage of the divisional organizational structure he suggested is that it facilitates organizational specialization and collaboration within the organization; the top management department can get rid of daily administrative affairs and become a strong and powerful decision-making body, while each division has its own system and operates independently. , independent accounting can give full play to flexibility and initiative; there is comparison and competition between various business departments, which can promote the development of the business; production and sales can be directly connected, and the supply and demand relationship can be quickly fed back; the company regards each business department as Autonomous units enable the managers of each department to organize the various businesses of this department from an overall perspective, and are comprehensively tested, so that they can be promoted to the highest department. This is a better organizational model for cultivating and training management talents.

Disadvantages are: duplication of organizations, which easily leads to a waste of management personnel; since each business unit operates independently, it is difficult to exchange personnel between the business units and provide poor mutual support; managers of each business unit tend to consider problems based on their own Starting from the department, ignoring the overall interests of the entire enterprise.

Central Radio and Television University's "Open Undergraduate" Final Examination for the Second Semester of the 2008-2009 Academic Year

Organizational Behavior Questions

1. True or False Questions ( Each question is worth 1 point, ***6 points. Make a judgment about whether the statement in the question is "correct" or "wrong" and write the result on the answer sheet)

1 ． The Chinese Society of Behavioral Science was established in Beijing in January 1985. Its president was Mr. Sun Youyu, then Vice Minister of the Ministry of Machinery Industry.

2. Those with a preponderance of black bile belong to a choleric temperament.

3. Health factors are related to work content, and motivation factors are related to work environment.

4． If the assignment is easy and people perform it skillfully, social inhibition can occur when others are present to observe.

5. The four-part diagram theory believes that the conclusion of which behavior is more effective is uncertain. For example, some people believe that in the production department, the relationship between efficiency and "organization" is inversely proportional to the relationship between "care for people" and directly proportional to the relationship.

6. Lewin's freezing reinforcement methods are team reinforcement methods and individual reinforcement methods.

2. Multiple choice questions (each question is worth 2 points, maximum 12 points. Among the alternative answers, choose a correct answer and write the answer number on the answer sheet)

1. The attitude of business managers towards informal organizations should be ( )

A. Try to eliminate B. Strict control C. Good guidance D. Positive encouragement

2. Which hypothesis considers people as selfish and indolent ( )

A. Homo economicus B. Social person C. Self-actualized person D. Complex people

3. If employee A thinks that his remuneration is low compared to employee B, he feels that it is very unreasonable, because his and B's contributions are the same.

According to fairness theory, which of the following behaviors will A take ( )

A. Increase one’s investment B. Reduce one's own investment C. Try to increase B's reward D. Make B reduce investment

4. ( ) will achieve peak job performance when completing complex tasks, work that requires creativity, or when making decisions too quickly may have adverse consequences.

A． Homogeneous group B. Heterogeneous group C. Mixed group D. Simple groups

5. Adopt an attitude of trust towards subordinates, and work with them to formulate plans, set goals, improve and inspect work. What type of leadership style does it belong to ( )

A. Authoritarian style B. Moderate authoritarian style C. Consultative D. Participatory

6. If you were the general manager of the company, which person would you give the authority to make decisions and actions ( )

A. Staff B. Line personnel C. Consulting personnel D. Front-line employees

3. Multiple-choice questions (3 points for each question, maximum 18 points. Choose 2 or more correct answers among the alternative answers, and add the correct answer question number Write on the answer sheet)

1. The levels of organizational behavior research are ( )

A. Individual B. Group C. Organization D. collective e. Environment

2. The temperament types classified by Hippocrates are ( )

A. Sanguine B. Phlegmatic C. Choleric D. black bile e. Depression

3. Among the following systems, the ones that use the fixed interval reinforcement method are ( )

A. Piece rate B. Hourly wages C. Piece-rate over-production bonus D. Monthly Award E. Year-end dividend

4. The needs and satisfactions that people can obtain in groups include ( )

A. Safety needs B. Emotional needs C. Respect and recognition needs D. The need to complete the task

E. The need to achieve organizational goals

5. The normative model of leadership (leadership participation theory) proposes that the principles for selecting leadership styles are ( )

A. The principle of information B. The principle of non-acceptance C. The principle of conflict D. Reasonable principles

E. The principle of appropriate goals

6. Matrix organization is also called "non-long-term fixed organization". The disadvantages of its organizational structure are ( )

A. It strengthens horizontal connections and makes full use of professional equipment and personnel

B． Have greater mobility

C. Members’ positions are not fixed, they have temporary ideas, and sometimes their sense of responsibility is not strong enough

D. Promote various professionals to help each other, inspire each other, and complement each other

E. Personnel are under dual leadership, and sometimes it is difficult to distinguish responsibilities

4. Case multiple choice questions (each question is 4 points, ***16 points.

According to the content of each case, for each multiple-choice question listed at the end, choose a correct answer according to the specific requirements in the question and write it on the answer sheet)

Beijing Snow Lotus Cashmere Co., Ltd. Advanced Figures

1. Miao Xiaoguang believes that "people should be able to make some contributions throughout their lives." According to Maslow's theory, it can be seen from "Advanced Figures of Beijing Snow Lotus Cashmere Co., Ltd." in which aspect his needs are stronger ( )

A. Physiological needs b. Safety needs C. Social needs D. Self-actualization needs

2. McClelland believes that people who want to do something good have what kind of needs ( )

A. Physiological needs b. Achievement needs c. Need to belong D. Need for power

3. Herzberg believes that the key to motivating employees is to ( )

A. Provide employees with higher work remuneration B. Strengthen supervision and control of employees

C. Design a A work task that makes employees feel that the work itself is motivating

D. Create good working conditions

4. According to Vroom's expectation theory, what value does Mr. Li of Beijing Snow Lotus Cashmere Co., Ltd. set for the success of Xiaomiao's scientific research ( )

A. Let Xiaomiao master the process technology of BSLD-95

B. Accelerate the progress of seedlings in achieving breakthrough scientific research results

C. Spiritual recognition and promotion, professional titles, wages, bonuses, housing and other material rewards

D. Understand the importance of carding technology and achieve scientific research results

5. Short answer questions (each hour Those who answer all key points of the question will be awarded 12 points, with a maximum of 36 points; those who fail to answer or miss key points will be deducted by the examiner based on the proportion of each key point in the question)

1 ． What are the application principles of ability differences?

The application of the concept of ability in organizational activities mainly considers the match between individual abilities and work task requirements. This is also the basic principle of modern human resource management. Specifically in application, the following principles can be considered:

(1) The principle of ability threshold;

(2) The principle of reasonable arrangement of abilities;

( 3) The principle of complementary capabilities.

2. What measures are taken to protect and manage vulnerable groups?

Fundamentally speaking, the solution to the problems of vulnerable groups requires the establishment of a series of institutional arrangements. Through such institutional arrangements, the living conditions of disadvantaged groups can be continuously improved with the progress of society.

For now, we need to solve these three aspects of problems:

(1) Issues of social fairness, equity and justice; (2) Social security system;

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(3) Establish communication channels between the government and disadvantaged groups so that the interests and demands of disadvantaged groups can be expressed through institutionalized channels.

3. How to understand the democratization of decision-making?

At present, the trend of world economic integration is obvious, economic competition is becoming more and more fierce, the speed of decision-making is accelerating, and the content of decision-making is becoming more and more complex. It is difficult for any leader to bear the burden of decision-making independently. They are increasingly turning to the democratization of decision-making, that is, involving subordinates in decision-making, brainstorming and pooling efforts, so as to improve the quality and implementation speed of decision-making.

6. Case Analysis (Each question is 6 points, maximum 12 points. It is required to answer the main points of the basic theory specified in the question, and conduct appropriate analysis, explanation and analysis based on the specific circumstances provided by the case. illustrate.

If the theoretical basis is correct and the problem analysis is clear, full marks will be given. The assessor can refer to the standard answers and award points as appropriate)

Corporate culture construction of Dalian Sanyo Refrigeration Company

1. What is the corporate culture of Dalian Sanyo Refrigeration Company? What role does it play in the company's operation and management?

2. What does the successful example of corporate culture construction of Dalian Sanyo Refrigeration Company tell us?

1. Organizational culture is mainly the sum of community consciousness, values, professional ethics, behavioral norms and standards formed through social practice under certain historical conditions and followed by all members. In enterprises, it is usually called corporate culture. The corporate culture of Dalian Sanyo Refrigeration Company well combines the company's values, organizational beliefs, organizational goals, rules and regulations, professional ethics, organizational emotions and other elements from three levels: the material layer, the institutional layer and the spiritual layer, forming a It has established a unique Chinese joint venture culture and made it have the guiding function, the standardizing function, the cohesion function, the incentive function, the innovation function and the radiation function. Through the construction of corporate culture, they enable the quality management system to be effectively operated. Throughout the production process, employees have received better training through the construction of corporate culture and improved the quality of employees, which realizes an effective cycle of humanistic management for the company to implement a people-oriented corporate culture.

2． The successful example of corporate culture construction of Dalian Sanyo Refrigeration Company tells us that building organizational culture well is an important guarantee for the sustainable development of the organization. The construction of organizational culture is not only the foundation of organizational management, but also the soul of organizational management; with organizational culture, employees can self-manage based on their positions and self-improve their positions throughout the entire management process of the organization, and effectively realize their personal goals. value; effectively integrate personal value and personal development into the development of the company, and organically combine it with the development goals of the organization. To do a good job in corporate culture construction, the following points must be achieved: ① Leaders pay attention to, adjust and control. For example, company manager Xiao Yongqin regards the construction of corporate culture as an important infrastructure in corporate development. ② Leaders’ response to major events and corporate crises. ③Leaders conduct detailed role modeling, education and training. For example, employees can be trained and improved in job-based self-improvement activities and ZD group defect-free activities. ④ Reasonably formulate and implement standards for allocating rewards and promotions. ⑤Scientifically and rationally formulate standards for recruitment, selection, promotion, retirement and dismissal of employees. When Dalian Sanyo Refrigeration Company was first established, it noticed that selecting new members is the core aspect of internalizing and penetrating culture, and it is also the most effective method.