Differences and relations among BPM, ERP and OA systems

1, with different positioning: OA is the main manager, BPM is the main business manager, and ERP is the main resource manager. Although all three involve "data", "form" and "process"

However, careful study shows that OA mainly involves some approval forms to complete some personnel management, that is, management support processes. However, BPM is based on business management and personnel management, and it stipulates what "task" the "who" needs to do in what link. ERP system is a business application system required by enterprise internal management, which mainly refers to core modules such as finance, logistics and human resources.

2. Different functions: The purpose of general OA is to assist management.

However, BPM is to make the whole enterprise more "automated" and is committed to creating an "end-to-end" process. Through business process automation, people's repetitive work can be reduced or the work content of people can be standardized, thus standardizing the project management, production, sales and inventory of enterprises.

ERP system optimizes the internal business processes and management processes, and the main business processes are automated.

3. Different evaluation results: OA often takes "approval" as its ultimate goal, such as "agreeing to xxx's leave". But the main purpose of BPM is to summarize records and data.

BPM is more of a management mode, and its software is BPMS business process management suite/system, which is the embodiment of management mode. Moreover, BPM actually needs to be continuously expanded and optimized according to the business changes and development of enterprises, so it is a system that accompanies the growth of enterprises. The following figure is the PDCA optimization method commonly used in BPM system.

ERP system is a highly integrated system applied to the whole company. Data is highly shared among business systems, and all source data only need to be input once in a certain system, thus ensuring data consistency.

Contact person:

1, ERP and BPM:

ERP (Enterprise Resource Planning) takes MRP (Material Resource Planning) and MRPII as the core, and its management ideas generally focus on supply chain, manufacturing and finance. BPM, on the other hand, aims at improving the overall business performance of the enterprise, reducing the feedback period and adapting to changes, is process-oriented, and pays attention to customer experience and core values.

First of all, in the scope of implementation, ERP takes the business functional departments of enterprises as the core, while BPM runs through the internal and external organizations of enterprises from top to bottom.

ERP and BPM have different management structure characteristics: ERP belongs to the micro-tight integration of business-oriented affairs (operation layer), such as ERP manufacturing strategy intervening in time according to orders, providing inventory-oriented production (MTS), order-oriented production (MTO), order-oriented assembly (ATO) and order-oriented design (ETO).

BPM, on the other hand, provides macro agile collaboration for strategic decision-making and operation management (high-level), aiming at improving overall business performance, reducing feedback cycle and adapting to changes, such as procurement, design, production, distribution, installation, after-sales and a series of process flow management around customer order satisfaction.

In the process of implementation, BPM pays more attention to establishing a concept for the enterprise, comprehensively analyzing and combing the existing business, and determining the continuity of important processes, while ERP hopes that the enterprise will carry out in-depth changes and create new business and organizational models.

We can divide the business activities of enterprises into strategic layer, operational layer and operational layer, and complete IT information system planning provides support for these three levels. BPM can effectively integrate the management of ERP operation layer, and promote the agility and automation of enterprise strategy, decision-making and operation to an unprecedented new height.

2.OA and BPM:

OA (Office Automation) aims to make employees enjoy information conveniently and quickly and work together efficiently. OA has brought it into full play in the field of enterprise management software in China, and it has become the basis for enterprises to deploy collaborative management.

Enterprise management and control is the management and control of the organization (people) and business process (things) of an enterprise. OA system emphasizes information collaboration centered on individuals, and transmits and communicates information through collaboration tools in an autonomous and disorderly way, while BPM is end-to-end collaboration (people, people and systems, systems and systems).

Pay attention to the process and standardized management of enterprises from strategy to implementation, pay attention to the overall management model and continuous optimization, and usually advocate the standardized and continuous optimization performance management model with the process as the main line in management structure.

BPM can make up for the deficiency of OA in management standardization and management. Due to the vague definition of OA concept and the lack of unity of management concept and technical means, with the maturity of collaborative market, it may be integrated into a part of BPM overall solution in the future.

Then BPM will further improve the concept of collaborative management, BPM technology will become the core technology of future collaborative products, and become a unified collaborative process management and control platform for enterprises across organizations, institutions, departments, departments and individuals.

3. Although BPM makes up for the deficiency of ERP in enterprise operation control and strategy in improving enterprise response speed, reducing management cost, reducing work error rate and improving automation degree, the integration of BPM and ERP still needs strategy and objectives. Enterprise's breakthrough in the integration of BPM and ERP;

(1) make up for the deficiency of ERP process control ability (extension and expansion).

(2) Using BPM to realize the automation of various expense approval processes, and integrating the back end into the ERP system.

(3) BPM is used to handle the front-end customer leads, R&D, orders, invoicing and other processes, and the back-end is integrated into the ERP system.

(4) Use BPM to expand material procurement and BOM change. And integrate the back end into the ERP system.

(5) Use BPM to control the asset circulation process (purchase, warehousing, requisition, allocation, maintenance, scrapping, etc.). ).

(6) Sudden process control, such as emergency order processing and emergency delivery processing. , the back end is integrated into the ERP system.

(7) Use BPM to enhance human resource processes, such as recruitment, employment, vacation and turnover.

Extended data:

The application of OA in China enterprises can be described as a combination of "favorable weather, favorable geographical position and harmonious people". When the management needs of domestic enterprises appear, the management conditions of enterprises themselves are not superior.

The emergence of OA has greatly solved the problems of word processing, form processing, web design, e-mail, data processing, project management, etc., including Microsoft Office, WPS, etc., and once became the first choice software for enterprise basic management.

Even now, with the gradual deepening of information application and numerous information systems, on the one hand, OA is constantly innovating in technology and experience, and its software functions are increasingly powerful; On the other hand, the informatization level of domestic enterprises is uneven, and OA is still an important choice for enterprises in the initial stage of informatization, so the stability of "mass base" determines that the application boom will continue.

BPM has not entered the enterprise vision for a long time in China. After years of efforts by many BPM manufacturers, enterprises' understanding of BPM is gradually maturing.

As far as technology is concerned, BPM is based on SOA architecture and takes process as the main axis of system integration, including unified master data, cross-system business objects, cross-system straight-through processing, EAI and so on. To analyze and improve the business.

As far as application is concerned, its value lies in solidifying enterprise business process, enhancing execution, improving work quality, improving efficiency, reducing enterprise cost, realizing enterprise business process automation, constantly improving and optimizing enterprise business process, promoting transformation to knowledge-based enterprises, and realizing and strengthening teamwork.

These are very attractive to enterprises with diversified information applications, especially in the case of frequent problems such as isolated islands of information applications, the application space of BPM is immeasurable.

OA and BPM, as enterprise process management tools, have obvious differences and may have many similarities, but at present, there are still many differences in process management methods and technical composition between them, mainly as follows:

1, with different management priorities. In contrast, BPM management focuses on the whole life cycle of enterprise business, while OA focuses on the application requirements of enterprise administration.

2, the application focuses on different. OA focuses on the management of organizations and the cooperation between people and departments. BPM focuses on standardization, routinization, automation and controllability of business processes.

3. The applicable objects are different. In fact, the difference of application objects is not absolute, but as far as the overall application is concerned, OA system is mainly oriented to the internal enterprises, information sharing and administrative office areas, and is suitable for all large, medium and small enterprises.

BPM system is the first choice for business informatization of large enterprises, and it is not limited to the enterprise itself, and can realize cross-application, cross-department, cross-partner and cross-customer enterprise operation.

At present, the technological products on the market are changing with each passing day. With the convergence of mobile, cloud, social and big data applications, it gradually helps enterprises get rid of the management dilemma brought by flattening and unstructured. On the issue of easy access to information applications and perfect landing, the two are completely unified. It is not the manufacturer, CIO or "number one" who ultimately decides the product choice, but the essential demand of enterprise management.

Both of them can be sought after by enterprises, in the final analysis, it still stems from the increasingly vigorous business demand of process management, but the application degree of enterprise informatization is different, the focus is different, the investment is different, and the goal is different, so the product selection is different.

With the continuous improvement of software applications, it can be predicted that in the future development, the two will "learn from each other's strengths" to a certain extent, and their functions will continue to improve. Facing the demands of enterprises to improve management level, reduce costs and improve efficiency, they will continue to exert their strength.

But as far as the current market situation of process application is concerned, it is not "sit back and relax". The strong demand needs the matching of suitable information applications and the cooperation of many factors in the market, but various indications show that the reality is "not optimistic".

Macroscopically, the economic situation continues to be depressed, and the problem of "three highs" still puzzles the development of enterprises, which directly affects the investment of enterprises in information application.

On the other hand, the different level of enterprise informatization determines that the overall level of enterprise informatization consciousness in China will not be very deep and high, which is also a major obstacle to market development. Therefore, in order to continuously promote the process management market, we must start from product innovation and meet the needs of customers, and launch management software with high degree of personalization and high matching according to local conditions to serve the needs of enterprises.

References:

Baidu encyclopedia -BPM

References:

Baidu encyclopedia -OA

References:

Baidu encyclopedia -ERP