Summary of planning and debugging practice

Summary of planning and debugging practice

The hard internship life ended inadvertently. During this time, there must be a lot of experience worth sharing. The most critical step at this time is to write an internship summary. But I believe that many people are in a state of no clue. The following is a summary of my internship for you. I hope it will help you.

1 Practice planning and adjustment of practice content summary and harvest

I was an intern at that time. In fact, the travel agency is the buyer. Travel agencies buy hotels, station wagons, tour guides, scenic spots and restaurants, and combine these things to increase our services and provide them to customers. Travel agencies sell more than just services to customers. As buyers, we are also responsible for what we purchase, which determines that we should master more and better resources as the basis for providing good services to customers.

The practice of planning and adjustment of travel agencies has benefited me a lot and has a great influence on the specific operation and operation of travel agencies. Management and other aspects of understanding, this internship also let me find the gap between the knowledge in books and practical problems, and have a deeper understanding of the travel agency industry.

Content and harvest of tour guide practice

Tour guides are praised by the industry as the soul of tourism and the director of tourism activities. In the era of leisure experience economy, tour guide service plays a key role in tourist reception service, and its quality level has become the most sensitive symbol of modern tourists' leisure experience quality. The development of tourism depends more and more on the improvement of the overall level of tour guide service quality, which puts forward urgent requirements for the current quality training and improvement of tour guides.

I followed some inbound shuttle groups during my internship. I played a lot of jokes here. This also inspired my determination to learn English well. Later, I also brought some domestic groups. I am good at domestic travel. In the process of traveling, you will often meet all kinds of tourists, so you should treat them differently. We should provide meticulous service to important guests, patient service to key guests and warm service to special guests. Only by devoting ourselves wholeheartedly and doing it wholeheartedly can guests truly feel the existence of our tour guide. What impressed me more was the four-day double flight to Guilin on June 2, 65438. I successfully solved the contradiction between a family, children and adults. Let them have fun in Guilin. I feel confident when I think about it

During the visit, I learned:

1. Manage your emotions. The positive emotions of tour guides will infect tourists, so tour guides should maintain a positive emotional state, find out the causes of negative emotions in time, stop the negative effects caused by negative emotions in time, and be good at turning negative emotions into positive emotions.

2. Know the mood of tourists. Judging the emotional state of tourists from their words, deeds and expression changes can help tourists maintain positive emotions. After discovering negative emotions, we should find out the reasons in time and take measures to eliminate or adjust them.

3. interpersonal relationship management. When interacting with tourists, we should try our best to leave a good impression on them, pay attention to treating them equally, and avoid highlighting some tourists and causing dissatisfaction among other tourists; When dealing with collaborators, we should put ourselves in a correct position, respect and care for each other and negotiate on an equal footing.

4. Be good at learning. The era of knowledge economy requires tour guides to master more and deeper knowledge, and to master this knowledge, we must learn from those old tour guides and their practical experience.

Summary of planning and adjustment practice 2 i. Preface

(1) Time and place of internship.

1. Internship time: 20xx September -20xx year 1.

2. Internship: Penglai Travel Agency

3. Internship post: grounding and adjustment

(ii) The purpose of the internship

I am honored to participate in the teaching practice of Penglai Travel Agency. My internship in this travel agency is planning, and the planning work is very complicated, mainly to prepare for the smooth progress of tourism activities. Work mainly includes six aspects: food, shelter, transportation, shopping and entertainment. I mainly hope that this planning practice can cultivate my self-study and practical ability, understanding ability and thinking ability. Through the internship of travel agency, we can further consolidate and understand what we have learned in class, cultivate and improve the ability of integrating theory with practice, and better grasp the textbook knowledge and practical operation ability.

(3), internship content

I am honored to start my internship in Penglai Travel Agency. Because it is the off-season, the number of individual passengers and the business volume of peers are not much. As a new practice place for a travel agency, the first practice is responsible for reception and consultation at the front desk. In this work, I must first fully understand the routes introduced by our travel agency, such as how to arrange the itinerary, accommodation, transportation, tourist attractions, matters needing attention and so on. After getting familiar with the business content, I participated in the production process of the company's new line products.

As a newcomer, of course, I have the responsibility to help with other trivial work. Even so, I have learned a lot from simple work, knowing that as a tourist, no matter what kind of work you are engaged in, you should learn to be careful and have a strong sense of responsibility. During my internship, I was exposed to many new things and learned to explore the psychology of guests. I also summed up some experience, knowing that when tourists arrive, I should smile, introduce tourism products to tourists in a targeted way, and be sincere and truly put myself in the tourists' shoes in the service process. These work experiences will greatly influence and help me to really step into social work after graduation.

Second, the internship summary

(A), the harvest in the process of internship

Working in a travel agency, I have not only been exposed to the reception work of the receptionist, but also to the internal operation of the travel agency, and I have fully understood and learned the operation of the tourism market to a certain extent. In addition, my observation on the daily management and scheduling of travel agencies will help me to have a deeper understanding of the management, human resource management and other disciplines I have learned, further improve my knowledge system and improve my management ability. It is of great help for me to realize my own needs in today's market that needs professional technology and all-round talents, learn from each other's strong points and further study, and it is also of great help to my future study and life.

In the reception work, when talking about tourist routes with guests, we should properly distinguish between the conversation content and manners. Because the guests' first impression of you is very important, how to make the guests trust you in a short time and then participate in your team work is a good premise. I think, first of all, we should smile and let the guests feel a kind feeling; Second, when introducing the route, we should always stand in the position of the guests and do what the guests like; Thirdly, in the introduction of going out to play, we should explain the local consumption, customs and precautions to the guests in time. More importantly, we should always put ourselves in the guest's shoes, so that they will feel that we really understand them and try our best to serve them. In short, in the reception and service work, we should not only master the process of the line, but also know how to explore the psychology of the guests.

Tourism reception represents the image of travel agencies to a great extent. Because tourism products are very comprehensive, the reception process is the process of service realization, so the reception work is a very comprehensive work. Because tourism products are purchased first and then consumed, in order to ensure the product quality of travel agencies and satisfy customers and consumers, all service processes of travel agencies should be realized in accordance with norms and standards. Only in this way can the reception work be carried out smoothly, so the reception work is highly standardized.

Tourism activities contain knowledge of culture and thirst for knowledge, which objectively requires the reception work to be highly cultural. The main part of the reception work is the guide reception service, which not only helps and takes care of the guests' travel life, but also spreads culture during the explanation. Therefore, the reception work is very cultural. Because the reception work is independent, the reception staff and guests communicate in two directions. Among the travel agencies, Ji Diao first became one of the image representatives. It is the general dispatcher, commander-in-chief, general designer, ground connection and mission plan of travel agency.

"No matter what the details are, the power is in hand", and the scheduling work has strong professionalism, autonomy and flexibility. If "outreach" is a diligent buyer, then planning is a "cooking master". It really takes some skills to concoct different tastes of "sour, sweet, bitter, hemp, spicy and salty" and satisfy the "tastes" of different teams through skillful hands. Therefore, the dispatcher should pay attention to the following aspects to improve work efficiency and avoid mistakes:

The first is humanization.

Dispatchers should be polite, humble, modest, concise, neat, generous, considerate and considerate when speaking and answering the phone, giving people the feeling of intimacy and spring breeze. Every phone call, every confirmation, every quotation and every explanation should be full of emotion to show your sincerity in cooperation, your confidence in your homework and your strength in preparation. Letters and official documents should be standardized, and the words should be neat, clear, beautiful, concise, accurate and distinctive, so as to win the goodwill of the other party and exchange their trust and cooperation. An excellent dispatcher must be the colorful "window" display of this travel agency.

Then it is organized.

The dispatcher must carefully read the reception plan sent by the other party. The focus is on the specific time, number of people, number of rooms, whether there is a single room or a double room, whether children occupy the bed, how to use it in advance, and how to pay government taxes. The accurate arrival time and port of large traffic, if problems are found in the verification, inform the other party in time and make changes quickly. In addition, it is necessary to check whether there are ethnic minorities or religious believers among the staff and whether there are special dietary requirements, so as to inform the restaurant in advance. If you find a tourist celebrating his birthday in the local area, remember to send him a birthday cake to celebrate. If the number of people increases or decreases, it is necessary to replace the vehicle in time. Organization is the core of standardization, the prelude to standardization and the basis of programming.

Again, it is thoughtful.

"Five decisions" (booking rooms, tickets, cars, tour guides and meals) are the main tasks of the dispatcher. Although things are complicated and dazzling, dispatchers must always keep a clear head and implement them item by item. Be patient and considerate, pay special attention to two words: the first word is "fast", don't answer each other's questions for more than 24 hours, and solve them immediately if they can be solved. We must race against time and act quickly. The second word is "accurate", that is, accurate and orderly. As promised, "there is no empty gun" and no uncertainty. Answer the other person's question with affirmative words, yes or no, and what to do with "yes" and "no". Never be ambiguous, it is specious. Otherwise, it is difficult for customers to have a sense of trust and lack of security, and perhaps the business will be "yellow".

There is also diversification.

It is not easy to form a group, and it is often necessary to achieve low quality and good price, and the dispatcher often plays a great role in it. Therefore, the dispatcher should prepare several different price schemes for the ground connection line to meet the needs of different tourists and leave room for reasonable profits. It is a common practice for dispatchers to bargain with customers. A variety of schemes and means, the dispatcher can succeed in the "variable". You can't stick to "one style of play". You should have a lot of detailed and comprehensive plans, so that you can "block the enemy and cover it with water." Even if it is ever changing, I have certain rules.

Finally, knowledge.

Dispatchers should not only have normal means of normal operation, but also be good at learning, be willing to study and master changing new trends and new information in time to improve their work level, and be willing to study new working methods hard and constantly "charge" in order to be higher, faster, more accurate and stronger. If you want to master the floating prices of hotels and restaurants; The adjustment of land, sea and air prices and the change of flights; The situation of new local scenic spots and new routes can't rely on "listening to others" or just asking by phone, but should pay attention to on-the-spot investigation. Only by mastering detailed and accurate first-hand information can we take the challenge calmly and answer questions calmly, so as to ensure the quick and smooth operation.

(B), some suggestions on the operation of travel agencies

At present, the tourism industry in China is a rising sunrise industry. Although the development trend is good now, there are still many inevitable problems in the initial stage. Tourism is fragile and difficult to control in many aspects, and there are many problems in the management policies of many travel agencies. In view of the problems I saw during my internship in travel agencies, I think the management and operation of travel agencies should be improved in the following aspects:

1. Strengthen the reform of tourism intellectual property rights.

I found that although the operation of travel agencies is different, the travel routes listed by each travel agency are almost the same. In terms of itinerary, catering, accommodation, transportation, etc. , is similar. Because tourism products are single and stereotyped, all travel agencies are engaged in price wars, and all travel agencies try their best to reduce the price of a route, which will inevitably lead to a decline in service quality. Travel agencies are also reluctant to develop new tourist routes and products, because developing a new tourist route requires a lot of manpower, material resources and financial resources, and the cost is very high. Moreover, after the new route is developed, it will soon be copied by other travel agencies, weakening the competitiveness of travel agencies. Therefore, it is imperative to strengthen tourism property rights, not only to protect the rights of travel agencies, but also to show new surprises to consumers.

2. Achieve a win-win situation for hotels and travel agencies.

Hotels and travel agencies are mutually beneficial. The travel agency is responsible for attracting guests to stay in the hotel, while the hotel provides guests with comfortable, harmonious and comfortable life and catering services during their stay. Each hotel has its own price strategy, which depends on the consumption of the whole hotel.

Such as electricity, maintenance, procurement, decoration, recruitment, service items and other factors to develop a room sales strategy suitable for your hotel to maintain the operation of the whole hotel. Generally speaking, when there is no profit in booking rooms, travel agencies often seek the help of hotels to obtain the profit of capital preservation by applying for preferential prices. Or when there is a conflict of interest when interacting with guests, they will also negotiate with the hotel and give away fruit baskets, flowers and so on. To express their gratitude or apology. The hotel will also try its best to meet the requirements of travel agencies according to its actual situation. In other words, under the service tenet of * * *, the cooperation between the two sides is more pleasant, closer and more United.

3. Keep close relationship with airlines.

As a travel agency, the best way to attract tourists is not to publicize their own strength, but to have a fixed and competitive air ticket office as the backing. Nowadays, many tourists are not without spending power, and one of the major factors that make their reservations uncertain is that air tickets cannot be implemented. Most tourists hope to reduce some funds from transportation consumption and use them for more entertainment projects.

Therefore, considering the lack of time, tourists are more inclined to book so-called discount tickets, discount tickets and special fares. At the same time, this choice has also brought problems to travel agencies. If you want to receive customers, you must book tickets for them first, and it is cheaper. To this end, travel agencies are scrambling to ask for air tickets in major airlines. Because as long as you cross this threshold, the latter is not a problem, and the guests will be happy to cooperate with you. Therefore, in order to win more customers, the best way to expand is to unite with airlines.

In a word, travel agency is a comprehensive service industry, involving many fields, heavy workload and complicated knowledge requirements. If you want to be an excellent engineer, you should not only look around, but also be bold and cautious, honest and modest, truly keep pace with the times, fully mobilize your enthusiasm and passion, and do this job well forever.

Third, the internship experience

(A), the current basic demands of social tourism employment

In this short two-month internship, I realized that in the tourism industry, the competition between institutions and people is very great. In a service industry like the travel agency industry, you need talents who not only have certain professional knowledge, but also know how to deal with people and things, as well as patience and responsibility for travel agency customers. The most important thing is not how good your professional knowledge is, but your social skills.

Of course, a certain level of professional knowledge and time operation ability are the basic conditions, and a good cheerful, optimistic and positive personality is of great help to a tourism professionals, so most people engaged in this industry are outgoing and lively, and the travel agency industry especially prefers and welcomes such people to join. But if you want to get along well in this industry and get ahead, it depends on your emotional intelligence, that is, your social skills, your ability to treat people, your ability to deal with crisis situations and so on.

(B), their own ability and quality need to be strengthened

This internship has given me valuable work experience, which can pave the way for me to enter the society after graduation on the premise that all enterprises in the society pay attention to work experience everywhere when recruiting talents. Only in real practice did I discover my lack of knowledge and experience. It's really an old saying "learn to use time and hate less".

I feel that the theoretical knowledge I learned at school and my own practice at work are actually not a concept. I think this is also the reason why the school lets us take part in holiday practice every summer vacation, so that we can further consolidate and understand the knowledge learned in class, cultivate and improve our own ability, and integrate theory with practice. Therefore, I think the most important part of the internship of tourism management major is to integrate theory with practice, improve our ability and methods of investigating, observing, analyzing and solving problems, and cultivate college students' survival and ability in society.

This internship, I really realized that the job competition faced by a graduate is very severe, and it is very difficult to find a good job. Therefore, we must use a good attitude and mentality to find a job, don't think too highly of ourselves, and don't think that having a high degree is great. It is often difficult to find a good job with this mentality. Therefore, in the future, we should constantly improve our knowledge system, enrich ourselves, and put social practice and work experience first when working, instead of just considering immediate interests.

The cultivation of one's own quality is also very important. In this internship, I saw that some unqualified tour guides were too eager for quick success and could not withstand the temptation of money, so they were complained by guests and eventually lost their jobs. So I think as a college student, we must improve our comprehensive quality. Even if you are a service worker, you can get the recognition and respect from the guests.

It is also essential to deal with interpersonal relationships and establish a good interpersonal network, which is of great benefit to your future work. Opportunities are equal, depending on whether you have planted more or less fruits before. As the saying goes, many hands make light work, communicate with others more, learn more useful things for us, and ask why we think more. Only in this way can you gain more development space and opportunities, not be eliminated by society, and stand on the society.

Generally speaking, this internship has benefited me a lot. I can not only test my learning results at work, but also accumulate valuable experience in practice, which gives me another very important weight in my future work. On the one hand, I learned about the work of various departments in the internship of travel agencies, and then I got a better understanding of the management and operation of the whole travel agency; On the other hand, it also showed me my own shortcomings and helped me to clarify the direction and trend of my future study.

I will combine this internship with the previous summer internship, sum up experiences and lessons, study hard and constantly improve myself, so as to lay a solid foundation for future work and make it more comfortable and relaxed. I believe that the social experience and team spirit I learned in this internship will benefit me for life.

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