What do reservation agents and marketers in five-star hotels do?

Reservation clerk's job responsibilities:

1. Accept customers' hotel reservation needs (rooms, meals, meetings, etc.) through various channels (online, phone, fax, etc.) , and be properly resolved.

2. Handle room reservations for groups and individual guests.

3. Do a good job in archiving reservation information so that all reservation room data can be correctly summarized, and provide reservation rights for guaranteed reservation guests who do not arrive on time.

4. Collect relevant information, accurately record and properly handle guests' reservation change requests.

5. Provide detailed expected guest information to relevant hotel departments every day; coordinate and cooperate with various departments to ensure that the hotel achieves the ideal occupancy rate, so that each department can reasonably arrange work based on the predicted occupancy rate .

6. Regularly provide information feedback and customer dynamic tables to the marketing department and high-level decision-making departments.

7. Answer customer inquiries about hotel/air tickets and other product information and answer them.

8. Complete other tasks assigned by the department manager on time.

Salesperson Responsibilities

Under the leadership of the manager of the public relations and marketing department, do a good job in public relations and sales of the hotel, actively win over customers, and be responsible for promptly feeding customer opinions to relevant departments. Provide good service to customers.

"Work Description"

1. According to the hotel market sales plan, according to the proportion requirements of customer source composition, complete the sales tasks of trading company customers, travel groups and individual tourists, and complete the sales quota ;

2. Maintain close business contact with customers and propose different sales prices according to different seasons and different market conditions;

3. Analyze customer psychology and understand customers’ expectations for hotel facilities

4. Actively participate in various promotional activities held by the hotel and develop new customers;

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5. Use customs clearance and sales skills to make friends with people from all walks of life and expand the hotel's influence. Carry out planned sales activities. Every time you go out to sell, you must write a sales report, establish a file for each customer, and develop new customers in a planned way.

Personal opinion: Booker and marketer positions are of different natures. If you have a more outgoing personality, you can be a marketer. However, the recruitment requirements for marketers are generally higher than those of bookers. If you can, of course it would be better to be a marketer, which can greatly improve your communication skills and ability to handle emergencies! Reservation clerks mainly answer phone calls to make reservations.

If you are an introvert, you can also choose this position!