Experience in gas station sales

Title: High-level experience in gas station sales

Our station is located in Dashimiao Town, the urban-rural junction of Chengde City. We currently have 9 employees with an average age of 24 years old, all of whom are Girls are known as "women's gas stations".

With the care, guidance and help of leaders at all levels, and with the joint efforts of all station employees, we will give full play to the team spirit of the gas station and work hard to improve services and strengthen management. The "100-day promotion increase, continuous cost reduction and efficiency improvement" activity has brought the operation and management of gas stations to a new level. All operating indicators rank at the forefront of all stations affiliated to Chengde Branch.

Reviewing past work practices, we have the following three aspects:

1. Strengthening quality improvement and establishing service awareness are the foundation for the development of gas stations

If a gas station wants to develop, in addition to superior hardware, a more important factor depends on the overall quality of the gas station employees. After serving as the manager of the station, in response to problems such as weak business ability, weak service awareness, and low mental outlook of the employees in the station, I first started by improving the professional quality of the employees in the station, helping each employee in the station to formulate a personal learning plan based on their own actual conditions, and using Weekly collective study time, using a combination of concentrated learning and individual self-study, systematically studied the "Safety Production Management Regulations of China National Petroleum Corporation", "Gas Station Management Specifications", "Gas Station Marketing Theory", "Gas Station Applications" "200 Questions from the Information and Information Meeting" as well as business books and related content on library station culture construction and other aspects. Through learning, we achieve the goals of promoting management with knowledge, promoting marketing with quality, winning customers with service, and building image with culture, and the results are obvious. Over the past few months, the overall quality of the employees at the station has been significantly improved: 2 refueling attendants passed the selection and assessment of the company's relevant departments and were promoted to the position of measurer; 3 employees were transferred to accountants at other stations; 2 employees participated in the Self-taught undergraduate study. With the improvement of the overall quality of employees in the station, the mental outlook of employees has taken on a new look. They have more time to actively communicate with customers, learn more about operational skills at work, spend more time communicating and learning after work, and practice mutual help and friendship in life. There have been fundamental changes in the thinking of gas station employees. Everyone regards the station as their home and customer satisfaction as their own responsibility. Their service awareness has been significantly enhanced, which provides a strong ideological guarantee for the smooth development of the gas station's incremental promotion work.

2. Strengthening standardized management and improving service quality are the foundation for the development of gas stations

In the work plan of the Chengde Branch at the beginning of the year, our station was listed as the key to creating a five-star gas station One of the stations. This not only brings tremendous pressure to us, but also gives us strong motivation. We start from the weak links and focus on focusing on the bright spots and improving services. The "highlights" are: creating a uniform work order, standardized and unified codes of conduct, a clean and comfortable living environment, and customized management of equipment placement. According to the conditions in the station, make a reasonable layout and strictly arrange the placement of each item in the station to make it convenient, clean and beautiful; fully implement responsibility for the sanitation of the work area and living area in the station, handover between classes, and check in with the next class Inspections are carried out in one shift to achieve the "three no-shifts" (no handover if there is a blind spot in sanitation, no handover if the equipment is not functioning properly, and no handover if the quantity and quality are unclear), quantified to each person, and clear responsibilities. When I first arrived at the gas station, the bathroom pipes in the station were leaking, the smell was offensive, flies were flying everywhere, and everything was dirty. Employees lack the awareness to proactively clean and turn a blind eye to this phenomenon, which not only affects customer use, but also greatly reduces our service quality and the image of the gas station. So I held the first station management meeting in the bathroom, analyzed the reasons with the station staff, and proposed solutions. I propose to everyone that if the No. 1 gas station wants to live up to its name, it must start with the details, starting with the bathroom. If even the bathroom hygiene is not good, I will be demoted from the station manager to the "director" and start with the toilet. Long dry. For this reason, if the sewer in the bathroom is blocked, I will open the water channel myself. If the water pipe is broken, I will repair it myself. If the steps in front of the bathroom are damaged by a car, I will find some raw materials nearby and repair the steps. The neat and fresh bathroom is unanimously recognized by users.

Taking this as a starting point, I used my own actions to drive all the employees of the station. Although they are all girls, everyone insists on starting from themselves and doing every little thing well. From the refueling site to the billing room, from the dormitory to the kitchen, and from the bathroom to the washroom, everyone has done it themselves. The gas station environment has transformed from dirty and messy to "bright". Taking advantage of this opportunity, we have established and improved the sanitation management system of gas stations, truly achieving the goal of "seeing the true nature of things, uniformity, and assigning responsibilities to everyone", which has comprehensively improved the overall image of the gas station and made the women's station truly "beautiful".

If gas station operators want to seize the opportunity under the market conditions of homogeneity and price, they must work hard on service quality. While focusing on the "highlights", we continue to strengthen service quality, win customers with high-quality services, and increase sales volume. In specific work, all employees are required to strictly follow the operating procedures of "Thirteen Steps for Refueling," "Eight Steps for Unloading Oil," and "Six Steps for Cashiering," and serve customers with sincerity, sincerity, and love; A warm greeting and a sincere smile will give customers a warm touch and leave a deep impression. During peak refueling periods or when resources are tight, refueling vehicles will line up in long queues. At this time, employees, whether on duty or off duty, will take the initiative to go to the site to divert traffic to ensure that various vehicles are refueled in an orderly, efficient and smooth manner and leave the station satisfactorily. . We have also added service items such as water dispensers, medicine kits, convenience umbrellas, and convenience towels, effectively forming a service-centered marketing pattern. The service awareness has been improved, and the service quality has been improved. Every employee is like a beautiful scenery when he works, warming the hearts of customers like jewel flowers, and constantly attracting new and old customers to come and patronize.

3. Develop customer groups, multi-angle marketing is the guarantee for the development of gas stations

The First Gas Station is located in the urban-rural fringe, so it develops new customers, develops and expands fixed customer groups , has become the key to the survival and development of our website.