What is a call center and how to find a job?

1. The call center generally refers to the customer service center of the enterprise, which provides services to the customers of the enterprise;

2. The call center agents are a group of staff in the call center, usually Use computer communication technology to handle telephone inquiries from corporate customers, as well as engage in marketing and telesales activities;

3. They often have to handle a large number of incoming calls and automatically assign incoming calls to personnel with corresponding skills Process, record and store all incoming call information;

4. At present, agents have been widely assigned in municipal administration, public security, traffic control, postal service, telecommunications, banking, insurance, securities, electricity, IT and marketing and other call centers, as well as all large enterprises that need to use telephones for product marketing, service and support, so that the enterprise's customer service support and value-added services can be realized, and the service level and operations of the corresponding industries have been greatly improved. Efficiency;

5. According to industry statistics, the annual salary of ordinary employees engaged in call center customer service ranges from 10,000 to 60,000 yuan, and the annual salary of operations managers ranges from 10,000 to 120,000 yuan. Wait, look for a job and submit your resume online.