How to write the investigation report of Hangzhou automobile 4s shop! (urgent)

Hangzhou FAW-Volkswagen 4S Store 1 Investigation Report. Hangzhou FAW-Volkswagen Company has more than 100 full-time employees, 7 1% of whom have college education or above. The company regards employee training as an eternal topic of enterprise development, and has a special training institution to provide professional training and assessment for continuously improving employees' service awareness and operational skills. As a regional franchise dealer, the company sends business backbones to receive special training from FAW-Volkswagen according to the requirements of FAW-Volkswagen. At present, the company has a high-quality, high-skilled technical team and a business marketing team with strong service awareness, excellent service attitude and good communication skills, which has laid the foundation for providing various services to customers. 2. In the teaching of specialized courses, teachers of specialized courses describe students' mastery of professional basic knowledge and teaching needs to teachers of specialized basic courses, hoping that teachers of specialized basic courses can combine the characteristics of specialized courses and conduct targeted teaching. For example, in the teaching of Mechanical Drawing Understanding and Mechanical Drawing, by strengthening the cultivation of students' drawing reading ability, they have the basic ability of parts mapping, which is helpful for students to master professional courses such as Automobile Construction and Maintenance Technology and Intermediate Examination of Automobile Maintenance. For example, the course "Automotive Electronics Technology" requires students to have a good knowledge base of "Fundamentals of Electrical and Electronic Technology" and "Hydraulic and Pneumatic Technology", so that they can freely master the working principles of various sensors when studying.

Teachers of specialized courses and specialized basic courses have expressed their views and opinions on their own course teaching. Teacher Zhou, director of the teaching and research section of mechatronics, said that in order to meet the teaching needs of specialized courses, the focus of knowledge points will be further highlighted, and key knowledge will be further deepened and strengthened, so that the teaching of specialized basic courses can really pave the way for the teaching of specialized courses. 3. Vehicle brand survey at Dongshangtang intersection of Chen Gong Bridge within 5 minutes: 23 Volkswagen cars, 23 Buick cars/KOOC-0/4, 3 Mazda cars/KOOC-0/0/car, 3 Mitsubishi cars, 6 Nissan cars, 2 Garde cars, 2 Audi cars, 2 BMW cars and 2 Mercedes-Benz cars/KOOC. Every spring is the golden period of talent recruitment, but in summer, because most fresh graduates have settled down, enterprise talents tend to be stable and the talent market enters the off-season. However, the talent market in July this year was not dull. A survey from Worry-Free Future shows that in the past July, Hangzhou's real estate and automobiles became the major employers in the recruitment market, and these recruitment are supplementary recruitment. Supplementary recruitment is relative to alternative recruitment. Most of the replacement recruitment is caused by the replacement of personnel and the replacement of new and old employees, while most of the supplementary recruitment personnel are brought about by the development of the industry. This is particularly evident in the automobile industry. The typical supplementary recruitment scale of professional and technical personnel in automobile industry is the largest. "Cash can't buy a car!" This seems to be the general situation in the new car market in recent months. Zhou Xin, a white-collar worker, booked an automatic LaVida in June, but she hasn't got it two months later. Not only Volkswagen, but almost all car brands have encountered the same situation. Manager Zhao, sales manager of Volkswagen Shenhua Store, said that due to the implementation of order management by many car companies and the introduction of policies such as halving the purchase tax on 1.6 liter cars, car sales are much more popular than the same period. "At present, this wave of recruitment in the automotive industry belongs to supplementary recruitment." According to the analysis of Worry-Free Future Hangzhou Branch, due to the support of the national revitalization plan, the demand for automobile recruitment jobs began to pick up from June 65438+ 10 this year, and it began to grow substantially in April, and this growth has continued until now. Among the total recruitment positions in the automobile industry, engineering management, lathe workers and procurement talents have become the focus of recruitment. It can be seen that the demand for professional and technical personnel in the automobile industry is obviously higher than other types of work. Although the global automobile industry is weak, many multinational automobile manufacturers have not let go of talent recruitment in China, and they have different views on whether the automobile sales boom can continue in Takuya. However, the good news revealed by Worry-Free Future is that the recruitment of some domestic automobile manufacturers has been approved by overseas headquarters in the second half of the year, and campus recruitment is also ready to start. Due to the shortage of domestic auto talents, it will become easier to find jobs for auto talents this year. 5.4S shop is a sales shop integrating automobile sales, maintenance, accessories and information services. 4S shop is an automobile franchise model with "four in one" as the core, including vehicle sales, spare parts, after-sales service and information investigation. Have a unified appearance image, a unified logo, a unified management standard, and only operate a single brand. Automobile 4S shop is a tangible market with outstanding personality, consistent channels and unified cultural concepts. The advantages of 4S stores in enhancing the image of automobile brands and automobile manufacturers are obvious. 6. No.291Daguan Road, Hangzhou has convenient transportation, and the 4S shop of Hangzhou FAW-Volkswagen I investigated is here. The sales model is Bora Golf Jetta Katie Magotan Sagitar. Bora's store area is average, but it is relatively clean. The equipment in the workshop is not very advanced. There is a TV in the customer rest service area, but there is no free refreshment and internet service. 7. The receptionist is kind and has a commendable temperament. The telephone operator is friendly. Now the professionals who introduce cars are very professional and can quickly introduce the configuration and advantages of this kind of car. And patience. Sales staff integrity generally provides free test drive when buying a car. 8. The repairman's maintenance quality is good but the speed is slow. The service attitude is generally that there is a camera above the maintenance room, but the owner can't see the maintenance process. Working hours are average. The price of accessories is opaque, and free car washing is not provided after maintenance.