Business process course

The highest level of process management is to make employees have no chance to make mistakes;

why is China the second largest economy in the world? But in China, there are few decent enterprises that can stand on the world;

Because China mostly relies on hard work to support enterprises and excludes Huawei, there are very few enterprises that can compete with the United States.

We should always advocate that hard work is not as good as smart work.

Leverage helps us to be smart.

when everything needs to be self-reliant, we can't give full play to our advantages;

Lenovo is actually a very worthless company now. Because he just assembled Intel chips and Microsoft systems into a computer, they didn't have their own core technology.

the possible impact of policies on the economy and how the economy itself affects our own business development;

America is a big country, a big enterprise and a small government. Efficiency

The profit gap between Huawei and Apple per capita may be more than 3 times; The sales per capita created by Huawei is almost less than 5% of that created by Apple.

Don't simply look at the volume. In the future, the fundamental measure of the value of an enterprise lies in one indicator: per capita efficiency;

China is a big country, a small enterprise and a big government;

A person's progress in an excellent company for three years far exceeds that obtained in a mediocre enterprise for 3 years.

without valuable people, how can we create valuable products for our customers? Without valuable products, how can we obtain the expected added value?

Ten large enterprises in South Korea, led by Samsung, account for 46% of the total GDP of South Korea, and 1 enterprises account for half of the total GDP of South Korea.

Most enterprises like to recruit fresh graduates on campus;

Good companies always recruit a blank sheet of paper, which is filled with process and filled with culture. A solution hardware, a solution software;

under the system mode, talents can be copied in a large area at a high speed and at a low cost;

not relying on talented people, but relying on teams, not a few people are outstanding, but the overall Excellence, not relying on experience, relying on processes and systems;

The first generation of enterprises in China are basically pegged by foreign capital when they go public. Without international investment, it will be difficult to think internationally.

Only when a small company is made into a big company and a big company is made into everyone's company can it have a future.

Second, the development and system of enterprises

System rules

Excellent enterprises are supported by a perfect system, which is a large-scale interaction and dependence, not by capable people, relationships or missions;

Really don't follow the leader, you will succeed in Xiao He and fail in Xiao He;

logic: the life of an enterprise is much longer than the life of an entrepreneur, which is a characteristic of an excellent enterprise, even after the concerted efforts of one, two and three generations;

enterprises are like people; What systems are there in the enterprise? Cut the enterprise into several systems, no matter what you do. First, is your strategic system complete in the past three years? Is there a process of formulating a strategy, a process of strategy decomposition, a process of strategy implementation in various departments, and a process of strategy evaluation? After the completion of each year's strategy, have you given it a comeback? What was successful in the past year and what needs to be revised? Otherwise, how can you make a strategy for the next year?

no business process is exactly the same.

how to design an excellent process?

There are six Sigmas in the United States, with 5S management;

McDonald's-McKinsey makes strategy; The public * * * relationship is made in Macao; The marketing is Leo Burnett; Finance is the four major accounting firms, and the law has legal consulting institutions;

Americans are the initiators of the process. Deming pdessay;

Enterprises don't need to do everything, many things can be outsourced, and professionals can do professional things;

all informatization, including CRM and ERP, is almost the result of the process. We estimate the sales volume in the enterprise as a process, and the process of setting the target is six steps, and sales should also cut it into one process. Build several important processes in the field of marketing and production, and turn them into marketing system, production system and quality system in order to meet the next competitive period;

the best process comes from the refining of the best world. Process is the refinement of excellent practice; The process comes from a few people and serves the whole;

1. Collect information and Get the facts. 2. make a decision, 3. Take action. Take action

Say goodbye to the extensive era and enter the process era of intensive cultivation. The market is a place where a few people succeed, so we can copy it to more people, so enterprises must have a system of talented people;

Enterprises still need to return to the essence and establish some basic value systems. No matter how incorrect the three views are, no matter how good the process is, it will be devastating to us. An enterprise is walking on the foundation. Well, what is the leader's mission?

think immediately-

1. set up a customer survey system in the future;

2. Set up employee satisfaction survey to improve internal management: coaching, motivation, authorization, goals, working environment, growth opportunities and salary system;

three-dimensional tracking, the first is superior inspection, the second is single store self-management, and the third is mysterious customer visit;

Third, why do you need a process

Everyone has accumulated some experience in his own field;

knowledge management: tacit knowledge-explicit knowledge-knowledge link-knowledge replication

A few excellent people can't precipitate a great enterprise, so an enterprise is a factory for talents first, and then it can make its own products;

The old management mode (Qing Dynasty mode) was command, supervision, control and evaluation; Our generation is recognizing incentives and appreciating feedback;

The gap between Chinese and foreign enterprises mainly lies in the business gene, in which the left hand is hardware called process and the right hand is software called culture;

invest in the future; Ordinary employees plus first-class processes are equal to first-class performance;

fourth, the significance of the process to the enterprise

how to turn a completely unfamiliar process into personality in my life? The only way is a word called deliberate practice, so training can help us solve this problem, that is, training according to the process. The stronger your past habit is, the longer it will take you to break it, so everyone knows that learning is an unbreakable process. The biggest difficulty in adult learning is to change your past cognition and habits. You have one more process than a blank sheet of paper, that is, break before you stand, which is why multinational companies don't look for airborne troops.

the correct process implementation should be divided into four steps: rigidity, solidification, optimization and re-solidification. He is a spiraling process, which goes back and forth;

the process will be continuously updated and iterated according to the changes in the internal system and customer requirements;

The process starts with conscious application, and the highest state is unconscious application;

The first part of human brain thinking is perception, the second part is association with old knowledge, the third part is evaluation, and the fourth part is decision-making.

V. The underlying logic of the process

People's thinking will become rigid unless you keep learning;

The primary gene of enterprise growth depends on relationship management. This kind of relationship management cannot be replicated. But if an enterprise wants to make full progress, it must carry out knowledge management, which can be copied quickly. From one to many, the experience of a few people is transformed into knowledge that most people can accept;

Enterprises will go downhill, all because of their lack of learning and innovation;

the first job responsibility is personnel development. The second job responsibility is to defend the system;

if you want to get the result, fix the cause first;

the most despised thinking: I only want the result, not the process;

the reality is: please return to the process when the result is not good;

all enterprises start with management by objectives, and end with the transition from management by objectives to performance management; Insert a process management in the middle.

process management: transforming tacit knowledge into explicit knowledge;

behind the scale must be standardization;

benchmarking enterprise: one enterprise learns from another; Uniformity within the enterprise;

Enterprises should set a benchmark internally and engage in heroism. At this time, it is still empirical thinking;

learning ability equals innovation ability;

the middle and senior management are the people who build the system, so it is particularly critical, and the quality of personnel is particularly important.

change from doing things to being a person and establish a system.

the first job responsibility is personnel development. The second job responsibility is to defend the system.

knowledge influences thinking and environment influences thinking;

There are processes, training processes and supervision processes;

will the process affect the innovation of the enterprise? Rigid processes can only be used, and high-quality enterprise processes can standardize product research and development and innovation.

the process is both a navigator and a lightning rod; In an enterprise with a process, employees will do things according to the norms. With the navigator, he can't make any mistakes. If he makes mistakes by following the navigator, our responsibility is not to punish employees, but to optimize the process.

A Huawei college student needs to spend 2 million yuan to train, and the salary of a 5G R&D talent is 4 million yuan a year.

Enterprises should spend money on the process and focus on the construction of high-quality genes; Be patient enough, spend money to get talents, and do process development.

Only with excellent people and excellent practice can we refine and develop high-quality processes;

the leaders of China enterprises' understanding of the process is limited to the rules and regulations; System and process, the system is in charge of people, and the process is doing things; Destroy the system and get rid of rewards and punishments. Processes account for at least 99%.

6% of the knowledge is out of date.

leadership is not art, and anyone can become an excellent leader.

in the early stage of process implementation, the system can be used to standardize the implementation. When the process becomes a habit, the system can gradually disappear.

in the past 3 years and the next 3 years, the secret of enterprise success will be very different.

In the future, with high labor cost and high material cost, it is necessary to solve the relationship between employees and bosses.

McDonald's site selection process-9-day countdown process

Don't do things with experience; Treat all of us as fools, so that when making the actual finished product, everyone will do it more simply.

A single person, China people compete with Americans, and Americans can't compete with China people. However, once an organization is formed and cooperation and division of labor are formed, the design of foreigners will be very accurate.

the creation process of high-speed rail-introduction-digestion and absorption-imitation-improvement-creation

what does China take to influence the world in the management field?

China is a big manufacturing country, but it is not a powerful country. The manufacturing industry comes first from Japan, second from Germany and third from the United States.

the United States stands at the top of the industrial chain, designing drawings of equipment (grasping standards), and Japan and Germany provide equipment;

VII. Cutting and Details of Process

Repetition of simple things is an expert, and repeated work is done with heart, and it is a winner.

authorization process-determining objectives-selecting personnel-communicating with them-tracking (process and result tracking)

unified process management, regardless of race.

a 9-year-old woman works in McDonald's. Singapore restaurant for the deaf.

eight steps of Toyota's working method: defining the problem-layering the problem-setting the goal-finding out the reason-looking for countermeasures-implementing actions-confirming the effect-extracting the process

improving the payment problem: forecasting and reporting the accounts receivable system-controlling the payment due date-evaluating the quality of arrears-formulating the collection policy and creditor's rights management policy-customer classification and evaluation.

Specialization: details win

Principles, details and implementation

McDonald's standardized restrooms.

all the details related to the principle are extremely important

VIII. Why to learn leadership

Leadership style depends on the changes of many factors.

plane structure-three-dimensional modeling

leadership-effort+borrowing (to people, to the system)

all problems of enterprises are ultimately the problems of leaders.

a good emperor leads a prosperous time, but a bad emperor leads a poor life. A president can influence the fate of the organization in the next four years.

high-performance leaders (19.1%)

inspiring leaders (9.8%)

leaders who don't add value (13,4%)

leaders who discourage employees (57.7%)

Last elimination system (A: 13%, 86 points: 7%; More than 76 points: 3%, 66-76 points: yellow card-PIP process; Below 66 points: direct elimination)

Reasons for leaving: unfair treatment-poor communication-lack of opportunities for growth

Influence formula: influence (followers behind) = respect (professional ability and management ability) x trust (morality+values)

How to manage your superiors. Manage up and be responsible for down.

The more challenging people are, the more energetic they are, and the more comfortable they are.

The more mature employees are, the less leaders manage;

coaching, motivation and empowerment;

before you become a leader, all success is self-growth; When you become a leader, success is all about helping others grow-Jack Welch

Leader: cognitive iteration+subordinate empowerment

IX. Basic qualities of leaders.