Summary report on shopping guide work

5 summary reports on shopping guide work

We should always develop new customers, and constantly classify customers among competitors, regard the customers who are most likely to use our products as important customers, focus on the customers who have recently had projects, and allocate the number of visits according to their needs. The following is the summary report of shopping guide work I compiled for you, hoping to help you!

Summary report on shopping guide work (selected articles 1) I have been working as a shopping guide for _ _ _ brand color TV sets for more than two years, and I can have the title of "five-star shopping guide" without the training of _ _ _ _ _ business department. In daily life, I often use various systems of _ _ _ _ to restrain myself, hone myself, and integrate myself into _ _ _ _, hoping to become an all-round and excellent person.

It is precisely because of this that I always pay attention to every detail, earnestly follow the management system of _ _ _ _, decorate our venue, and strive to make customers feel relaxed and happy when they enter my booth. In view of personal work, the following summarizes the following basic points that excellent shopping guides must first achieve:

1, "master" the selling point of the product: this is the basic skill of a shopping guide. First of all, you should master the selling points of the products, dig out the differences of the products you sell (as long as you look hard, you can always find them), and then "learn from each other's strengths." This is an unavoidable reality, but you must fully master the skills and not maliciously attack competitive brands.

2. Seize the opportunity: As a shopping guide, the competition is fierce every day, especially in some hypermarkets with many brands. Therefore, how to "know the real gold with an eye" in passing shops-quickly identify who must buy today, who are potential customers, who are just looking around, and who are "undercover informants" of other manufacturers or distributors, requires the shopping guide to practice hard for a long time, and then resolutely seize the opportunity and attack with thunder, aiming at different "customers" (in a broad sense, all visitors).

3. Identify the "needs" of customers: After seizing the right opportunity, the next step is to find out the real needs of customers as soon as possible. It is also a commodity, take the rice cooker as an example. Some people like convenience, so they may need computer fuzzy control. Some people like affordable and durable, simple to operate, maybe ordinary machinery; Others simply think that steaming steamed bread is better, so they choose a straight pot; Some people pursue fashion and enjoy life, so they choose LCD. So there are still so many choices for rice cookers. In fact, no matter any product, as long as the shopping guide works hard, an ABc can be separated. In this way, after identifying the real needs of customers, we can "tailor-made" to ensure that every customer can return with satisfaction.

4. "Emotion" that touches the soul: After determining the "real needs" of customers, the next step is to "move with emotion and understand with reason" for customers. Generally speaking, unless you are a "fan" or a "repeat customer" of a certain brand, ordinary customers often unconsciously carry a "critical suspicion" when they first contact a certain brand. At this time, if the guide walks up to him "out of time" or "not interested", it is very likely that the customer will immediately say "nothing, I'm just looking around". Therefore, we might as well start with a simple greeting, step by step, step by step, and win the recognition of customers in the most effective way. As long as he recognizes you, the following will be easy. At this time, if you guide him to the product step by step, he will unconsciously fall into your kind "trap" and follow your description into the wonderful product world. "At the right time, the future is bright." If he doesn't buy it at this time, he will always feel sorry for you. Do you think he won't buy it?

5. Think about yourself: As the saying goes, "If you want to be fair, turn it upside down." There is a saying in Sun Tzu's Art of War: "Know yourself and know yourself, and you will be invincible." The great material wealth in today's society makes us become the shopping guides of one product today and the customers of another product tomorrow. In view of the universality of this phenomenon, our shopping guides will take care of each other in the process of shopping and imagine themselves as customers in their hearts. If they come to buy, what problems they will have, what aspects they will care about and what services they will care about. If they really do this, the shopping guide skills will be improved imperceptibly, the affinity for customers will be enhanced unconsciously, the service consciousness will reach a new level beautifully, and the sales performance will step onto a new stage brilliantly.

In a word, the job of a shopping guide is a contact job itself, and it faces different customers every day, but not every customer can accept the reference put forward by the promoters. Customers shop for their own interests. It should be said that their wishes are just and correct. We should make sure that users are always right, treat them as our friends and treat them sincerely.

In _ _ _ _ _ company, we can achieve what we are today. First of all, it depends on people's quality, our own fighting spirit and our own innovative spirit. In _ _ _ _ _, I plan as follows:

1. Keep the monthly sales in the store first forever.

2. Get better results than _ _ _ _.

3. Keep forging ahead, consolidate existing knowledge, learn new knowledge, let customers be moved by our sincerity, and send the reputation of _ _ _ to thousands of households.

Summary Report of Shopping Guide Work (Selected Part II) The following is my own work summary for 20__ _ _:

First of all, a qualified shopping guide should do the following basic points:

1, smile (smile can convey sincerity, charming smile is a long-term effort)

2, praise the customer (a compliment may keep a customer, may bring a sum of money, may also change the customer's bad mood)

3, pay attention to etiquette (etiquette is respect for customers, customers choose those who can make them like the shopping guide)

4, pay attention to the image (shopping guides appear in front of customers with a professional image, which can not only improve the working atmosphere, but also gain the trust of customers. The so-called professional image is to guide the buyer's clothing appearance, manners, mental state, personal hygiene and so on. , can bring good feelings to customers)

5. Listen to customers (listening to customers' opinions carefully is one of the most important ways for a shopping guide to establish a trust relationship with customers, and customers also respect those who can listen to their opinions carefully).

The above are very important and basic precautions for shopping guide, which must be done.

In terms of commodity sales, the shopping guide must also pay attention to the following points:

1, familiar with the goods in your store, can clearly know which clothes are suitable for what kind of customers, and it is estimated that every dress can be kept in mind, so that guests can recommend the right clothes and the right clothes types and styles as soon as they enter the hall.

It is the most difficult to master the psychology of customers. We can judge what kind of clothes customers want by the clothes they wear when they enter the store and browse after they enter the store, which is helpful for their recommendation.

3, professional support, professional advice and collocation, let customers choose clothes that not only satisfy themselves, but also satisfy their friends. We should not only do his business, but also his friend's business, not only his business today, but also his permanent business. If we serve with this mentality, our brand will only get better and better.

4. Increase your knowledge, master more knowledge related to your work or caring for others, and find common topics when chatting with customers. Customers are diverse and want to blend in and talk with them, so this aspect is also very important, otherwise it will hinder communication with them and thus affect sales.

5. Establish customer files and leave customer information. It is best to remember the customer's name and the clothes he bought, which also reflects the importance our brand attaches to him. In this way, he also feels very proud and happy. If he has face, we have tickets. The ticket source is the customer, so in our hearts, every customer is a beautiful angel. Even sometimes angels are unhappy and unreasonable. Maybe our service is not in place, maybe it's ours.

The above is my work summary and feelings for 20__ years. I believe I can do my best every day!

Summary report on shopping guide work (excerpt 3) 20__ years have passed and a new year is unfolding. As a clothing store clerk, I will summarize my work and experience as follows, and hope you can give me guidance and suggestions.

In the process of clothing sales, salespeople play an incomparable role. It is very important for salespeople to master clothing sales skills. First of all, pay attention to the skills of recommending purchases.

In addition to showing and explaining clothes to customers, shop assistants should also recommend clothes to customers to arouse their interest in buying.

First of all, you can recommend clothes in the following ways:

1. Be confident when recommending clothes to customers. When recommending clothes to customers, salespeople must have confidence in themselves, so that customers will have trust in clothes.

2, suitable for customer recommendation. When presenting goods and explaining them to customers, we should recommend suitable clothes according to the actual objective conditions of customers.

3. Use gestures to recommend to customers.

4, with the characteristics of goods. Every kind of clothing has different characteristics, such as function, design, quality and so on. When recommending clothes to customers, we should emphasize the different characteristics of clothes.

5. Focus the topic on commodities. When recommending clothes to customers, we should try our best to lead the topic to clothes, and pay attention to customers' reaction to clothes, so as to promote sales in time.

6, accurately say the advantages of all kinds of clothing. When explaining and recommending clothes to customers, we should compare the differences of various clothes and accurately tell the advantages of various clothes.

Second, self-analysis.

Mentality, I have two problems: first, impatience, and second, scattered responsibilities. I need to make further adjustments and changes.

In the intense work, I often have an impatient psychological state. I tried to alleviate this situation, but the effect was not good. Psychology explains that there are many factors that lead to impatience: working environment, self-quality, living habits and working methods. Besides, I think we should start with our living habits and working methods to adjust our impatient psychological state, because the working environment exists objectively, and it is not a one-off event to improve our quality, especially our psychological quality. What I can grasp now is to adjust my working style and living habits.

Decentralization of responsibilities is an important means to improve work efficiency, but it also has its negative side. When the responsibility of a thing is shared by many people, no one thinks it is their own business. Over time, no one will pay attention to it deliberately, and I can feel it around me. I think the best way to overcome this kind of psychology is to cultivate and strengthen our team spirit. Always put yourself in a group position, because there is no me here, only us.

Third, the planning for next month.

1. Maintenance of old customers: mainly tracking orders to ensure that Samabara's large goods can leave the factory on time. Do a good job in autumn proofing of Samabara.

2. Do a good job of payment collection. I didn't do well in this respect last month, and the feeling of perfunctory is really unbearable. From now on, I need to be more careful. As the saying goes, everything I say is groundless, and everything must be confirmed.

For new customers, we must act in full accordance with the specifications in the contract. Get the trust and support of new customers as soon as possible.

4. Insist on learning product knowledge and improve your business level. Things change all the time, and I need to constantly add new knowledge to enrich myself. Insist on going out for a walk, keep frequent and effective communication with customers, and truly understand what products customers need.

Summary Report on Shopping Guide (Selected Part IV) 1. Good service awareness is the most powerful sales tool.

A. Smile service: It can leave a good first impression on the other party. By smiling, you can show your personal charm and affinity, thus affecting the mood of customers and creating a relaxed and happy mood for customers.

B. Family service: The beautician should always stand in the customer's position, think about what the customer thinks, eliminate their inner worries and doubts as much as possible, and give the customer a feeling of being at home.

C. Value-added services: try to provide value-added services to customers, so that customers can truly feel the value for money.

It is a solid step for you to succeed to fully show your good self-character.

A, with good work habits, customers will accept you easily and quickly, and then she will agree with your products and accept your services.

B, to have a correct aesthetic view, to appreciate and praise customers, so that customers can accept you and your products and services with satisfaction and pleasure.

C, at work, you should fully show your good mental outlook to customers. Bringing emotions to work is the biggest taboo. Clean, dignified and generous dress is also an aspect of your good mental outlook.

3. To be a qualified beautician, you must have a certain theoretical accomplishment.

Understand the basic physiological knowledge, nutrition knowledge, beauty knowledge and psychological knowledge related to their jobs; Pay attention to the new development trend of today's beauty industry, so as to accurately carry out consulting services, realistically answer various questions raised by customers, and constantly improve their appreciation ability, so as to serve customers at a high level.

4. Skills development.

Beauty and skin care is a technology as well as an art. Beautiful and flawless skin is actually a painting conceived and carefully drawn by beauticians. Therefore, beauticians should not only have profound artistic accomplishment and correct aesthetics, but also master superb beauty and skin care skills and accurate methods. Only in this way can we take the initiative in beauty service.

5. The beautician's personal appearance.

A beautician's personal appearance must meet the professional needs. Personal appearance can make customers have a good first impression on you and help you communicate with customers better. The beautician's personal appearance is reflected in the following aspects:

(1) Dignified appearance: When sitting, standing, walking, walking and going up and down stairs, always remind yourself to stay upright. This can give customers a good feeling of spiritual progress. At the same time, women have balanced, upright, flexible and elegant manners, and often become the object of envy.

(2) Generous appearance: To sum up, elegant and generous makeup can give people a fresh and natural feeling, so that customers can enjoy the services brought by beauticians with a relaxed mood. At the same time, it also embodies the unique female beauty of beauticians.

(3) Cheerful image: Cheerfulness here refers to sincere, optimistic and confident attitude, not casual, noisy and grandstanding.

6, beautician's hospitality etiquette.

Hospitality is actually a professional skill. It is a necessary skill for professional beauticians. To become a truly professional and excellent beautician, it is particularly important to learn professional hospitality etiquette. Hospitality etiquette is commonly known as hospitality, and beauticians' hospitality is mainly reflected in the following aspects:

(1) Language: As an excellent beautician, you must have a soft voice, pleasant voice, clear articulation and accurate expression when facing and communicating with customers. Soft and pleasant voice can make customers relax their original nervous and alert mood and calm down to listen to your narrative; Clean pronunciation can make customers understand what you want to express quickly; Accurate expression can well reflect the beautician's professionalism and familiarity with the product, so that customers can rest assured of your service.

(2) Attitude: As a qualified beautician, you should learn to be a good listener. Because few people in modern life are willing to listen to others, everyone is eager to express their opinions. Therefore, when customers come to the beauty salon to relax, the beautician can do a good job of listening from the beginning, which will give the customer a very good feeling and she will also have trust in you. But listening is not just listening quietly when others are talking, but needs more timely feedback.

The above is my work experience and experience. No one is perfect, and I still have many problems in my work. As far as work experience is concerned, I have a lot to learn compared with an excellent beautician.

Life is a process of continuous learning. We should correctly position ourselves and examine our abilities in all aspects. Next year, I will continue to learn and strengthen from the following aspects:

(1) Basic knowledge: skin structure, female physiological cycle, etc.

(2) Product knowledge: product structure, product category, product composition, product efficacy, product selling point and product culture.

(3) Beauty skills: basic massage, nursing, manipulation, use of various instruments, nursing process of various parts and product allocation.

(4) Sales skills: etiquette reception, psychological communication, finding needs, judging customer types, answering customer questions, closing skills, etc.

(5) Work system of beauty salons: morning meeting process, attendance, responsibilities, salary, answering phones, sending cards and collecting money.

The 20__ year is coming to an end, and we will usher in the 20__ year. I hope that the work will be smooth and the financial resources will be rolling in next year, and I also hope that the company can do better and better.

The year 220__ will soon pass. During this year, I have been busy studying and exercising myself, made some achievements and developed many new customers, and my performance has been greatly improved compared with last month. I also have some shortcomings in this year's work, such as not being sensitive to the psychological changes of customers and not being able to meet their needs in time. The root of this problem is that my experience is not rich enough, I have received less exercise in beauty salons, and my ability to judge customers and deal with emergencies is still weak.

Although I am busy every day and have a lot of work, I will find problems in time, find problems and solve them in time. If I can't solve it, I will consult my colleagues and superiors in time. In this process, I feel that my ability has been improved and exercised. Of course, because I have been in the beauty salon for a long time, I will inevitably feel slack in my work, my enthusiasm for work is not high enough, I have not taken the initiative to develop new customers, and I am not confident enough when I do sales, so I can't talk about big orders and communicate with customers. I feel that my professional knowledge and professionalism need to be improved, especially my knowledge of beauty salon products and the mastery of beauty technology are not skilled enough. Next, I will study hard the product knowledge and new professional technology of beauty salons to improve the quality of customer service.

In the next 20 years, I will continue to work hard, constantly set new goals for myself and constantly surpass myself. Only by being strict with yourself can you become a qualified beautician. After all, I am still young, and I need to fight better. I will work harder when I am young. This is the best moment of my life. After this age, I have no energy and ability to fight. I will take advantage of my young efforts to create a blue sky of my own!

Summary report of shopping guide work (Selected Part V) During my internship in the shopping mall, I learned a lot of working skills of shopping guide. Both service reception and product introduction can be done well through our own efforts, but due to lack of experience, the initial internship was not smooth. In order to better accumulate shopping guide experience, it is better to sum up our performance during the internship.

I had a hard time in my initial job because the shopping guide needed Yun Gu who skillfully used sales skills. Whether I am introverted or I don't know the product information, I feel embarrassed. So in order to solve this problem, I spent a lot of time on improving my shopping guide skills, especially after work, learning and practicing simulated dialogues made me realize the responsibility of shopping guides. Even the tour guide in the internship stage should strive for the overall benefit of the shopping mall, so I gradually understand the thinking of customers when buying goods through dialogue and practice with my colleagues, and I can gradually clarify the thinking mode of customers when shopping in the process of empathy. I should rationally analyze the customer's requirements and introduce the goods well, but my efforts in this regard have little effect because of the difficulties in customer development.

Through the arrangement of shelves, familiar with the information of goods, in order to better deal with the difficult problems in shopping guide work. Because shopping guide needs to know something about goods, I have never relaxed my study in this area. In addition, sometimes I will participate in the work of sorting out shelves, and I can naturally accumulate experience in this field through time, so that I can understand both the purchase channels of goods and the pricing information of goods. However, in the face of the development of shopping guide work, I should realize the importance of this practice, at least with an impetuous mentality and an indifferent attitude. My attitude is often easy to make.

Strengthen communication with customers and do a good job in service reception. Because the shopping guide needs to deal with customers frequently, naturally there should be no problem of poor eloquence, and in the process of doing a good job of shopping guide, we should also reflect our own services to leave a good impression on shopping customers. However, at the beginning of the internship, some mistakes occurred because we were not familiar with the duties of shopping guide. Although I can repent after the criticism of the leader, I still have many regrets, which also makes me understand that I should take internship seriously and improve my ability. If you can't agree with the practice in shopping guide work, it is difficult to adapt to the working environment during the internship.

With the end of the internship, I gained a lot through the efforts of shopping guide. You can even find the shortcomings in the shopping guide work through your own analysis and improve it. At least after entering the workplace, I should have a correct attitude to gain the approval of the leaders at work, so I will seize the opportunity at work and work harder in my future career development.