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Is the sales of bank electricity outsourcing loans normal?
Very formal.
This kind of telemarketing loan worker relies on agency fees. As long as the company is compliant and there are many channels for cooperation with banks, my work is reliable. In short, the higher the company, the more business depends on performance. If you haven't done similar work, it will be more difficult in the early stage, because the loan work needs a certain degree of professionalism.
Second, how to make sales performance better?
I chose to engage in insurance telephone sales, and now I am still in the insurance stage. I tried it today and was rejected many times. How can I do better? Please ask the master for advice. China studies insurance and doesn't like insurance.
Third, how can telephone credit make customers trust high quality?
First of all, rehearse the scene of calling and practice more.
Good voice, comfortable tone, carefree introduction logic and pleasant chat process can greatly improve the probability of customer conversion.
Second, before making a phone call, the problem is displayed by default.
Clear your mind, record what you want to say, preset the questions or answers you will meet with customers, and record the countermeasures, or better yet, list them on a piece of paper to avoid brain blank and speech blockage during the call.
Third, the right name for customers.
A better way to win customers' willingness to listen to your phone calls is to make them feel respected.
Fourth, the ingenious "closer relationship"
How to make the other party remember yourself is very important, and let the other party remember you immediately after listening! In this way, when you follow up for the second time in the future, you will save a lot of time and cost, and you can also narrow the distance with your customers.
5. Set a familiar dialogue mode.
What to say at the beginning, what to say next, and how to answer if the customer asks different questions. What questions customers may ask and how to guide customers' interest in products.
Step 6 properly enter the topic of conversation
You can quickly enter the conversation topic after signing up. Time is precious to both loan officers and customers.
Seven, do a good job in telemarketing communication records.
Telephone recording is an important part of telemarketing, and telemarketers should learn to take telephone records after starting telephone communication.
Four, six skills to improve the necessary skills of loan sales performance
I'll tell you everything.
Question 1: Why sell electricity?
Telemarketing is an effective, professional and low-cost marketing model.
Telemarketing is one of the best ways to develop first-hand customers;
The ability to find your own first-hand customers is the core ability of continuous sales;
The most important thing is to seize and stimulate the needs of customers.
Question 2: What are the advantages of electronic sales?
The most effective, urban credit, more than 28W single, 50% from electricity sales;
Agricultural loan has a lot of customer consultation and is a very effective source of customers;
The most professional, customers have questions and objections can be raised on the phone and answered immediately;
The cost is low, and it is free to call the company's landline to promote sales, so make good use of it;
The most controllable, stay at home to get customers.
Question 3: When is the best time to sell electricity?
Monday to Friday:
10:00am ~ 12:00am;
65438+ 04: 00 pm ~ 65438+07: 30 pm;
Evening 19: 30 ~ 2 1: 00
Saturday and Sunday:
Try not to fight; If you take a taxi, try to arrive at 14: 00 in the afternoon 17: 30.
Question 4: Where does the electricity bill come from?
Customer consultation registration form
Other channels: credit card, insurance, real estate agency, bank, mobile, telecom, Unicom; A list of shops along the street
List of small and medium-sized enterprises in industrial and commercial registration in this region
Question 5: Telemarketing
Reference voice 1
Note: If the customer has no loan demand, this scenario is a normal telephone consultation process.
Hello, sir. We handle unsecured credit loan service here. Are there any financial needs in the near future?
No (not yet)
S: Do you have any friends in need?
C: I don't know
Well, I'll send you a message. You can keep my number. If you or your friends need it in the future, you can contact me at any time. My last name is X.
Reference speech 2
Note: This scenario is an old customer or guarantor, etc.
Hello, Lan Xiaoyu, this is Xiao Liu from the company. How is your business recently?
B: As far as the company is concerned, business has been bad recently.
A: Then I'll check with our customers to see if they are engaged in this industry and ask for you.
Thank you!
A: If you have relatives and friends who need to borrow money, please recommend our company. The recommendation was successful, and we still have gifts for you.
Question 6: Precautions for selling electricity.
In the process of telemarketing, add a title, with a light tone and a soft voice, and try to keep the customer's number;
If you meet a customer with a bad attitude, remember not to argue with the customer;
Try not to sell electricity on weekends (especially in the morning). Receiving this kind of call on weekend morning will make customers feel disgusted, so it is very important to choose the right time for telemarketing;
When you meet interested customers, send text messages. In addition to stating the company and your name in the short message, the most important thing is to remind the customer to save the number.
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