Excuse me, is there a difference between call center customer service and call center specialist? What are the differences in the nature of work?

Since it is divided into two positions, there must be a difference. What is the difference? I think you can understand it literally. Friend customer service: either incoming or outgoing, or calling or answering the phone. College: It's easier. Of course, the designated department is responsible. Of course, the nature of the work may be the same. Either call, receive or consult others. Maybe you want to pay a return visit or something.

Do you understand ... it depends on what your company is engaged in. Good luck.