Jingdong express single number 00 1. COM: Did Liu promise to send it by express 12?

With the steady development of the Internet industry, the cooperation between logistics companies and e-commerce platforms has become increasingly close.

In this game, JD.COM showed its uniqueness, that is, it has its own logistics system.

Jingdong Express is a leader in the express delivery industry in terms of transportation speed, package integrity and safety.

Speaking of Jingdong Express, I have to say that there are some first couriers in JD.COM. COM- Kim Cai Yi.

After 12 years of hard work, Jin has grown from an ordinary courier brother to an industry model. What are the stories? Has the promise of "buying a house within five years" been realized?

From 65438 to 0998, Liu, who graduated from Renmin University, founded the group in Zhongguancun.

After entering the 20th century, the Internet industry has developed rapidly, and the e-commerce online shopping industry has sprung up.

Liu keenly discovered the business opportunities in the logistics industry and established a logistics company in 2009.

If you want to do a good job in the logistics industry, you need not only the support of local warehouses, but also the number one problem to be solved is the demand for couriers.

At first, logistics was a vague concept for many people. As a new industry, many people dare not try it easily.

Especially for a start-up company like JD.COM, once it starts to challenge new industries, the emergence of uncontrollable factors is likely to directly crush this small enterprise.

People come out to work to earn money. At that time, faced with such an unstable logistics company, many people were afraid to enter easily.

For a time, enterprises are faced with the embarrassing situation of not recruiting people.

Although it is difficult to recruit people, fortunately, some enterprising people dare to try. The first courier recruited was Kim.

On April 14, 2009, Jin successfully passed the interview and entered a distribution department in Wuxi.

As the first courier, he has a very special number, 00 1.

Jin's joining also broke the embarrassing situation of not recruiting couriers. With more and more people joining, logistics companies are slowly starting to operate.

However, 2009 is a very crisis year, and people are in a once-in-a-lifetime financial crisis.

Jingdong Logistics has just started, facing great pressure and more difficulties than at other times.

As a courier, Jin also embarked on this growth path with Jingdong Logistics.

Compared with today's couriers, couriers at that time had to undertake more tasks, and it would be more difficult to open up territory for their own logistics companies.

Jin not only receives parts and delivers express every day, but also develops the company's logistics business and publicizes the company's distribution business.

Kim has printed many leaflets himself, and whenever he has time, he will distribute them for publicity.

On campus, on the street and in residential areas. As long as there is someone, he will appear.

Kim kept sweating and trying to promote his company's business. At that time, he was not only a courier, but also a business promoter.

When the logistics company was first established, the number of express orders was small and the number of couriers was insufficient, so each courier was responsible for a particularly large area.

Because of the large distribution range, you can only send five or six orders by riding an electric car every day.

Because the courier's salary mainly depends on the number of orders delivered to earn commission, but the courier can work so hard and earn little.

It is also because of the shortage of courier personnel that Jin is responsible for the courier work in the entire Wuxi Binhu area, with a large range of running and a small amount of courier.

Jin had the experience of riding an electric car for 50 kilometers to get a ticket.

At that time, couriers had to do a lot of people's work, and they were bitter and tired every day, but these didn't kill Kim.

When you are least famous, it is often the time when you need to do your best. To be a good logistics company, customer service quality is the key.

At that time, the Jingdong courier not only simply delivered the courier, but also provided good customer service, which was an equally important professional requirement for the courier at that time.

Because Jingdong Logistics has just started, it is not popular, and the service process of each link is not perfect enough. It is urgent to maintain customers and improve the repeat customer rate.

However, no matter how hard you try, you will inevitably encounter customer complaints from time to time. In the face of customers' difficulties and complaints, Kim silently endured.

As a front-line courier, you need to improve your own quality, do a good job of service and try your best to meet the needs of customers in order to become an excellent courier.

Once Kim received an order to send a box of milk to the customer. After the door-to-door delivery, the customer is very dissatisfied with the goods and needs to return them.

It was just that the return and exchange process was not mature enough at that time, and it was very troublesome to operate. However, the customer is very anxious and keeps calling to remind the order.

Therefore, in order to save time, avoid customer complaints and ensure customer satisfaction, Jin bought a new box directly in the supermarket and sent it to customers.

Here's the thing. Repeating the hard, tired and possibly indignant work every day, but the salary is not high. Does Kim have no complaints about this?

In the face of hard work day after day, Jin was also confused about the future and once wanted to leave his job.

As the pillar of a family, his salary is the main source of family income.

To support parents at home, but also to provide living expenses for school children. When people reach middle age, the burden on Kim's shoulders is getting bigger and bigger.

But at this time, as a courier, the income is not high and the work pressure is high. He is very confused and doesn't know whether this job can meet the needs of family life.

He needs to ensure the life of his family and have the ability to make them live a rich life. After consideration, he finally gave up his patience and resigned from Jingdong Logistics Branch.

Because of Jin's hard work and outstanding performance, and because of his particularity as the first courier.

After receiving Jin's resignation application, the leader of his Wuxi branch did not dare to agree rashly.

Jin's direct leader hurried to report to the superior headquarters, and Liu He also learned the news.

Considering the actual situation of Jingdong Logistics at that time and Jin's personal work performance, Liu decided to personally go out and have a close communication with this "courier brother".

When Liu came to Wuxi, he specially found Jin to communicate with him for a long time and promised him: "If you work for another five years, I guarantee that you can buy a house."

With such a promise, Kim is also very tempted. On the one hand, he was influenced by his boss's self-confidence, on the other hand, he regretted his closeness to the people and his true feelings for his employees.

After a night of deliberation, he decided to give up the idea of leaving his job and choose to continue to do the work of delivering express delivery.

After making up his mind, Jin started his efforts again, that is 12.

Liu knows the importance of express delivery 00 1 to his own logistics company.

If the first courier is lost, it will be very unfavorable for the future development of JD.COM enterprises.

In particular, it will have a great impact on other couriers and even lead to low morale.

Jingdong Logistics has just started and can't bear any possible crisis.

But his commitment to employees is also sincere. Liu is a real self-made entrepreneur. He can feel the difficulties of ordinary people's lives.

Born in the countryside, he fully understands the needs of grassroots employees, and he hopes that many brothers and sisters who struggle with him can get a better future.

With the boss's personal commitment and the boss's trust in him, Kim has been working hard.

With the continuous development and growth, Jin is finally taking root.

It has been several "five years" now. Has Liu fulfilled his promise to Kim?

Although Jin didn't make a fortune by sending express delivery, his life in express delivery has taken a new turn.

Today, Jin is very satisfied with his life, and his monthly salary has reached more than 8,300 yuan, in addition to some bonuses and benefits issued by the company.

Compared with other ordinary staff, this income is not low, and it also realizes the dream of an annual salary of more than 654.38 million.

After working in JD.COM 12 years, he saved enough money to buy a house. Similarly, life at home is getting better and better because of his rising salary.

He was glad that he persisted and met a good boss, and he was willing to work with him.

Today, JD.COM ranks among the best in the ranking of e-commerce platforms. The more famous, the more express orders you receive.

Jin's daily delivery order has reached 100, and the delivery efficiency is getting higher and higher.

The days are getting better and better, and Kim is more glad of his original choice.

But in 20 18, JD.COM faced the biggest crisis.

Liu canceled the basic salary system for couriers and reduced the amount of provident fund, which attracted a lot of attention at that time.

Later, Liu explained that it was because Jingdong Logistics suffered a continuous loss of 12 years, with a cumulative loss of 2.8 billion.

Faced with such losses, Liu had to take such measures to save the crisis.

However, although there is no basic salary, the commission for the number of packages has increased. So as long as you work hard, your income will not decrease.

After JD.COM abolished the basic wage system, a courier named Huang Shaobo created a miracle in the express delivery industry.

In 20 18, he received an average of 30,000 yuan per month, and the royalty income increased from more than 6,000 yuan in the previous basic salary system to more than 0.5 million yuan in/kloc-0.

During the Spring Festival of 20 19, we collected130,000 pieces in one month and became the best courier in JD.COM.

His outstanding achievements also attracted Liu's attention and were praised by name at the meeting.

Moreover, the protection of employees in JD.COM has always been rare in the industry.

Liu has never mistreated employees because of financial difficulties. Despite fierce competition, he did not choose to cut employee benefits and wages.

For employees who have worked in JD.COM for more than five years, in case of accidents, the company will bear all expenses that cannot be reimbursed by insurance.

In case of accidental death, the living expenses of the deceased's family and the expenses for the children's schooling will also be borne by the company, and the children will be funded to go to school until they graduate from university at the age of 22.

Therefore, employees' loyalty to the company is not accidental, but comes from their own company's protection and responsibility for employees.

Liu's entrepreneurial success is no accident.

Although he was born in the countryside, he has a keen business mind and knows how to motivate employees and how to be kind to others.

Maybe he didn't complete all the things he promised his employees, but the first batch of old employees who followed him have got their due rewards.

Even if the starting point is the same, everyone's development will be different, which stems from personal efforts and some personal talents.

Some people may ask, why hasn't Kim been promoted after so many years of express delivery?

In fact, during his work, Kim had many opportunities for promotion, but he turned them down.

He doesn't want to leave his wife because of her physical condition. Besides, I am old, and I have long lost the ambition of my youth.

Most of my colleagues who used to work with Kim were promoted to district managers.

Although Kim didn't jump out of this circle, the return he got far exceeded his own expectations.

Everything goes both ways. As long as you work hard and are not stingy, you will get corresponding rewards.

Through the efforts of employees such as Jin, the status of Jingdong Logistics is constantly rising.

In today's materialistic world, the express delivery industry is uneven.

Many people have complained about the irresponsibility of the courier, not delivering the goods to the door, and letting the customers go downstairs to get them themselves.

However, JD.COM has been adhering to the service concept of the enterprise, insisting on door-to-door delivery, so that customers can buy and use with confidence.

There are companies that adhere to the company's service bottom line, and bosses like Liu who are kind and friendly to the people, so many employees like Jin can stay at work.

Until now, the quality of Jingdong Logistics has been unanimously recognized by the public.

Jin zai has been diligent for more than ten years. He has become a benchmark among Jingdong couriers and an example for Jingdong logistics couriers.

As the earliest courier of Jingdong Logistics, his existence is not only as simple as sending express delivery, but also has some unique significance of continuing to engage in express delivery positions.

In the process of long-term communication and service with customers, Jin has his own set of working rules, which will help the courier to improve his work in the future.

20 12 was awarded the "beyond self" award by Liu personally, the power distribution department of East China Branch, for its conscientious and responsible work.

20 14 gold won the "five-year silver service" award.

At this time, the honor he deserves will always record his outstanding achievements in the history of Jingdong logistics development.

As the first courier of Jingdong Logistics, Jin's identity is of great significance to Jingdong Logistics.

He is the best among couriers. As long as he works in JD.COM for one day, he will always be "the first brother of Jingdong Express".

Although he is a first-line courier, at the beginning of Jingdong Logistics, he worked hard and followed all the way.

His loyalty to JD.COM accompanied JD.COM to grow from a small business to a large group.

In 2020, the relevant authorities released a data showing: "There are more than 3 million couriers in China, 70% of whom earn less than 5,000 yuan."

Jin Cai Yi can stand out among many couriers and become a benchmark figure of a courier company, which is inseparable from his years of efforts.

Kim has done his duty along the way. He succeeded through hard work and loyalty to the company.

He firmly believes that the promise given by his boss will come true one day, agrees with his company philosophy, and strengthens his determination to dare to think and do.

From the courier brother who is full of confusion about the future to becoming a model of logistics companies, although he is still doing the work of delivering couriers, it is also a true portrayal of Jin's work for more than ten years.

His working experience of more than ten years represents the concept of Jingdong Logistics: "Customer first, honesty, cooperation, gratitude, hard work and responsibility".

He has a serious and responsible spirit, so that no matter whether it is cold or hot, every single express can be delivered to customers smoothly.

He is not only an example of Jingdong Logistics, but also a model of the times in today's express delivery industry. This is a performance of selfless dedication and high loyalty to the enterprise of grass-roots employees.