What is the compensation ratio of Tmall's false delivery complaint?

The compensation ratio of Tmall's false delivery complaint is as follows:

1. If the seller actively negotiates with the consumer to handle the complaint, the liquidated damages will be cancelled and the liquidated damages paid to the consumer will be increased to10% of the transaction amount; If the platform intervenes in handling the complaint and finds that the complaint is established, the penalty will be cancelled. In addition to paying the consumer, the platform will also pay the same amount of liquidated damages.

2. If the circumstances are serious, such as a large number of delays in delivery, 6 points will be deducted from Class A, and the goods will be removed from the shelves.

3. Household appliance industry: Taobao's original household appliance industry management standard stipulates that it violates the delivery time commitment by 5%, and it is now handled according to the above-mentioned violation of commitment rules.

4. Liangcheng Market: The original "Taobao Liangcheng Market Management Standard" stipulated that the delivery time commitment was 10%, and now it is handled according to the above-mentioned violation of commitment rules.

Tmall

Tmall (mbth: Tmall, also called Tmall Mall), formerly known as Taobao Mall, is a comprehensive shopping website in China. It was separated from Taobao founded by Ma Yun and operated by Zhejiang Tmall Network Co., Ltd., and was established in June 12+0 1. Tmall belongs to B2C mode, integrates thousands of brands and manufacturers, and provides a one-stop solution between merchants and consumers.

And after-sales service, shopping points for 7 days without reason to cash back and other quality services. On the morning of 20 12, 1 1, Taobao Mall officially announced its name change to "Tmall"; On March 29th, Tmall released a brand-new Logo image. On February 201April 19, Ali Group announced the official launch of Tmall International. In May of 20021year, Tmall Hong Kong, a subsidiary of Alibaba, was put into trial operation.