Scope of duties of the bureau of letters and calls

The functions of the Bureau of Letters and Calls are: accepting letters and visits from the masses, urging administrative organs to perform their duties, coordinating disputes, maintaining social stability, publicizing policies and regulations on letters and visits, and building a management information system for letters and visits.

I accepting letters and visits from the public

These letters and visits include citizens' complaints, reports and complaints. They also cover a wide range of issues, including dereliction of duty and dereliction of duty of administrative organs, crimes involving black and evil and environmental pollution. When accepting letters and visits, the Bureau for Letters and Calls shall conduct standardized procedures in accordance with relevant laws and regulations.

Two, urge the administrative organs to perform their duties.

This supervision work mainly refers to the supervision of local government departments' inaction, chaos and slowness, so as to urge them to handle related matters in a timely, compliant and fair manner. At the same time, if the behavior of the administrative organ does not comply with laws and regulations, the bureau for letters and calls also has the right to report to the higher authorities and ask for correction.

Third, coordinate disputes and maintain social stability.

In view of social contradictions and disputes, with the help of the bureau of letters and calls, the two sides reached a settlement through consultation, thus avoiding the escalation of disputes and maintaining social stability. The bureau of letters and calls can also take relevant measures to resolve and alleviate some social problems, which has played a role in calming public anger and maintaining social harmony.

Fourth, carry out propaganda of policies and regulations on letters and visits.

As a public service organization, the Bureau of Letters and Calls has the responsibility to publicize the policies and regulations on letters and visits to the public, so that the broad masses of the people can understand the laws, regulations, concepts and practices of social governance and improve citizens' legal awareness and rights protection awareness. At the same time, the bureau of letters and calls can also formulate various publicity activities according to the actual situation to improve the society's understanding and trust in the government and enhance the contact and communication between the government and the people.

Five, the construction of letters and visits management information system

In order to better accept letters and visits, the Bureau of Letters and Calls should build a perfect information system for letters and visits management, and realize the functions of online acceptance, information docking and tracking of letters and visits. By introducing advanced information technology, the Bureau of Letters and Calls can better manage and master the progress of letters and visits, respond to social concerns in time, solve problems quickly, and improve work efficiency and quality.