Summary of expressway toll collector's work

Lead: Toll collection is the window of toll station's external service. The booth area is very small, the service scope is very large, the passing time is very short, and the smiling window is very long. Let's take a look at the work summary of toll collectors in expressway that I compiled for you.

Summary of the work of toll collectors in expressway 1 Over the past year, I have persisted in studying and improving myself in the spirit of being pragmatic, pioneering, enterprising and innovative, with the care and support of leaders and colleagues, and I have been strict with myself in all aspects, loving my job, being honest and trustworthy, working hard and striving for good results. All work tasks have been successfully completed. My thoughts and work in the past year are summarized as follows:

First, ideologically and politically, we should strive to improve our theoretical quality, conscientiously study the "Theory of Three Represents" theory and the spirit of the Fourth Plenary Session of the 16th CPC Central Committee, and consciously use theory to guide our work. Support the leadership of the party, abide by the law, be honest and self-disciplined.

Second, in learning, be a learning employee. Over the past year, I have not only studied political theory, but also learned the knowledge of collection business and related laws and regulations. Learn from advanced figures, learn from good people around you, and improve your ability to solve practical problems.

Thirdly, in terms of service attitude, I know that the image of toll collectors represents the overall image of Shanghai, Hangzhou and Ningbo, so I always dress neatly as required. I always pay attention to my service attitude and use polite language at work. Charging work is a window industry, and the drivers I contact are all good and bad. Of course, many drivers understand and support our work, but some drivers are full of grievances, complaining and even swearing. I held back my temper when I met these drivers who were not good at exporting. Instead, we should explain it to them in polite language, resolve it with a kind smile, and let them understand our work, so as to cooperate with our work and pay the fees smoothly. I have never quarreled during my work.

Fourth, in the charging work, I will study hard, practice hard, ask if I don't understand, and master the operating procedures skillfully. Now with the arrival of the peak season, the number of passing vehicles is gradually increasing.

Especially on holidays, in this case, in addition to trying to improve efficiency, I also ensure that every car carefully checks the model, carefully checks the tickets, carefully checks the tickets, carefully checks the tickets, carefully checks the tickets, carefully checks the tickets, and meticulously checks the tickets. At the same time, in order to do a good job of charging, I always pay attention to the cooperation with the monitor and inspector, ask for instructions and report in time when I encounter online problems, correct and solve the problems in time, and effectively reduce the error rate. As time goes by, I am on duty.

Fifth, in daily life, everyone in the team calls me "boss". As a big brother, I care about my brothers and sisters all the time. In front of them, whether in work or life, I am strict with myself, work hard and get less, set an example and help comrades enthusiastically. For example, in order to have a clean and tidy working environment, I always take the lead in cleaning regardless of fatigue and drowsiness. I know that I am far from the requirements of the leader in any way.

In the future, I will continue to obey the arrangement of the leader, actively cooperate with the work of the monitor, and improve my professional level and ability and quality through continuous learning. Be an excellent toll collector with assured leaders, satisfied drivers and dedication.

Summary of the work of toll collectors in expressway II. This year, I worked and studied with everyone. We went from strangers to acquaintances, and I learned valuable work experience from other comrades, which greatly improved my professional level and gradually became competent for my present job. This is inseparable from the help of leaders and the support and encouragement of everyone. My station organizes two military training studies every month, which improves the discipline of work while exercising, and achieves "prohibition without stopping". In the learning process of the team, we learn letters from superiors, understand the guiding ideology, exchange work experience with each other, and strive to build a first-class collection team with our high-quality service. In addition, under the unified organization of the station leaders, we also carried out various forms of post competition activities, which not only mastered the theoretical knowledge, but also improved the practical operation level. At work, I mainly ask myself around the following aspects:

First, strengthen their own ideological education, be strict with themselves, and establish a correct outlook on life and ideological and moral values. Report to the monitor in time when you encounter difficulties, and constantly improve yourself through communication with everyone. It laid a good ideological foundation for better completing various tasks in the work.

Second, do a good job in civilized service and vigorously advocate the awareness of civilized service. Strictly abide by the smiling service in daily work, warmly serve every driver and passenger, sing, collect and pay, and strive to establish a good image of the toll station and provide the best service and help for the majority of drivers and passengers.

Third, improve your business level and be proficient in various operating skills. In our daily work, we often exchange work experience with each other and sum up what appears in our work.

A mistake. Although charging is a relatively simple job, it is not easy to "do a simple thing for thousands of times without making mistakes, and do an easy thing for thousands of times without making mistakes". Only by constantly learning from each other's strengths and summing up work experience can we constantly improve ourselves and do our best.

Fourth, strengthen their own safety education and enhance their sense of responsibility. Safe production is the premise of normal work. Only by firmly establishing safety awareness can the loss of life and property be minimized. Through continuous safety study, I can truly achieve "safety first, prevention first."

Toll station is a bridge and a window. Therefore, we should be strict in self-discipline and sincere in our daily work. Even when I meet drivers with rude attitudes, I use polite language and explanation and sincere service attitude to resolve the dissatisfaction of drivers. Try to satisfy every driver and passenger. We are a service industry. Without drivers and passengers, there is no such business. Therefore, we should treat every driver and passenger with gratitude.

There is no distinction between high and low jobs, and you can make extraordinary deeds in any position. Over the past year, although some achievements have been made in the work, there is still a big gap with the requirements of the leaders. In the future, I will work harder to repay you and be a toll collector in expressway who satisfies the leaders and drivers.

Summary of the work of toll collectors in expressway. In a blink of an eye, 20 17 will say goodbye to us, and the new year is coming. 14 months, has been working happily in a high-speed toll station. In this year's work, under the leadership of webmasters XXX and XXX, we have been working hard, constantly enhancing our work and business ability, putting all our enthusiasm into our work and trying to do every job well, which has been recognized and praised by everyone.

In the past year, with the spirit of being pragmatic, pioneering, enterprising and innovative, with the care and support of leaders and colleagues, I persisted in studying and improving myself, and was strict with myself in all aspects, loving my post and being dedicated, working hard and striving for good results. All work tasks have been successfully completed. The work and ideas of the past year are reported as follows:

First, ideological aspect: attach importance to theoretical study, strengthen political thought, actively participate in various activities organized by the station, and seriously study the education of clean government. Toll station is where I often deal with money, and I often deal with drivers. Drivers often give me money. If I can't control my greed a little, I will fall down in this respect. It is precisely because I often study and have a high understanding of clean government that I can refuse the unreasonable demands of drivers every time I encounter these situations, and do nothing that damages the image and interests of expressway.

Second, in learning, be a learning employee. Over the past year, I have not only studied political theory, but also learned the knowledge of collection business and related laws and regulations. Learn from advanced figures, learn from good people around you, and improve your ability to solve practical problems.

Third, work: I have been conscientious and meticulous about my work. When I am a green passage inspector, I can treat every green passage vehicle seriously and explain the green passage policy to the driver in accordance with the requirements of the green passage document. Not afraid of being dirty, not afraid of suffering, not afraid of climbing up and down, not eating on the green passage vehicles, strictly inspecting the goods according to the procedures, not making things difficult for every green passage vehicle, and never letting go of any fake green passage vehicle. I also resolutely refuse drivers who want to use money or all kinds of things to get green channel inspection certificates. At the scene, we can implement civilized smile service and grievance service well, guide vehicles in time, ensure smooth lanes, and deal with various problems in the charging process quickly and timely. Smile and explain to the arrogant driver, and touch the driver with sincerity. I try my best to help drivers who are in trouble. For example, some cars can't find the pass card or the pass card is in the car, so I can offer tools to help them. For example, the tires of some trucks caught fire when they stopped in the square. I can quickly take out a fire extinguisher to help the driver put out the fire. The driver thanked me and gave it to the station with a banner. For example, some cars parked in the driveway can't catch fire, and I can take the initiative to help the driver push the car. For some vehicles that do not meet the requirements of high-speed traffic, I firmly say no. Drivers of over-limit vehicles or dangerous goods vehicles often come to me, hoping to get some money to let him get on the expressway. There are many such cases, but I always keep in mind the requirements of the station leaders, resolutely refuse to allow such vehicles to pass, and seriously explain to the drivers what kind of potential harm such vehicles will cause to expressway, so that the drivers can be convinced.

Life: In daily life, we can treat our colleagues in the class sincerely, get along in harmony, keep abreast of the dynamics of the class members, communicate with the monitor in time, and make our class United and friendly. For those who encounter difficulties in the class, we can work with others to find ways for him, so that he can feel the warmth of the team and eliminate some factors that are not conducive to unity in time.

Over the past year, under the leadership of the station leader and the squad leader, although the work has been done well and some achievements have been made, there are still some shortcomings, such as the understanding of various documents and rules and regulations and the grasp of trucks. In the new year, I will definitely strengthen theoretical study, improve my work level, and ensure that I will meet new challenges with full spirit in the new year and under the new situation. Learn from each other's strengths, exchange good work experience with other colleagues, and strive for a new level in the new year.