What role does affinity play in sales?

We say that the first impression of communication is particularly important, so this first impression involves affinity. Some people you haven't met, but you feel uncomfortable when you meet for the first time, and some people you haven't met, but you feel comfortable when you meet for the first time. This is the difference between whether they have affinity or not.

? I remember the first time I went to Chongqing by Xiamen Airlines on June 20 19, and I felt very uneasy, so I didn't feel very determined. On the plane, I saw the Xiamen stewardess smiling and gently saying "Welcome to Beauty". My fear suddenly eased. ...

? Teacher Mogo also talked about the importance of joy to sales in his 2 1 communication course. Be able to contact customers quickly.

? So is this affinity innate? Obviously not. Otherwise, when recruiting flight attendants on the plane, they don't need to be trained to bite chopsticks. It can be obtained through acquired training, such as someone practicing "smile practice" in front of a mirror.

? There is also hypnosis to improve energy, and there is a smiling face from the inside out.

? I often couldn't laugh before, but I gradually changed through learning. I remember that there was a mistake in the sales process, and the packaging was wrong. The customer said with a bad attitude, "Do you want to do business ...".

? I quickly apologized to him, and I could feel the other person's mood suddenly stabilized through the screen.

? Professional customers appreciate the industrial products you provide, but most of them are unprofessional. Don't always say that the quality of our products is beautiful, and the comfort of serving customers is the last word.

It can be seen that affinity plays a vital role in communication. Affinity is a force that touches human nature, and affinity is equal to contacts.

? Teacher Chen Yulin, a hypnotherapist, also mentioned the 5S affinity construction method in his book The Importance of Communication with People, which made us instantly have affinity.

? 1 sincerity 2 See 3 smile 4 shake hands 5 talk

Pay attention to others through sincere, kind and kind eyes, chat with others with a smile, touch, shake hands or hug to make others feel similar to you, and talk well.

Gratitude meets growth!

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