Resume of Customer Service Specialist (5 articles in Daquan)

An excellent resume should not only have a good appearance, but also its content. A resume conveys a person's education and experience in writing. Resume is the most important part of job application materials, which can improve the probability of an employer accepting him. Is there a better way to make your resume look better? The following is my "Customer Service Specialist Personal Resume (5 articles)", hoping to provide you with more reference.

Personal Resume of Customer Service Specialist (complete with 5 articles) (1)

Name:

Gender: Female

Education: Bachelor's degree

Ethnic group: Han nationality

Health: OK.

Training category: unified recruitment

Political views: League members

Marital status: unmarried

Graduation time:

Native place: Yulin, Shaanxi

Professional name: geographical science

Date of birth:

College: Department of Environment and Life Sciences

School of graduation: xx College

Computer level: computer level 2, professional and technical personnel qualification certificate.

Mailing address: Class 2, Geography, Grade 06, Department of Environment and Life Sciences, xx College.

Postal code: 7 14000

QQ:

E-mail:

Mobile phone:

Job hunting intention: middle school geography teacher

Special skills

Received all-round college basic education, received good professional training and ability training; In terms of business, if you do your best, you will definitely open up a world of your own.

academic degree

1, 20xx September -20xx July xx College

2.20xx September -20xx July xx Middle School

Vocational skills

1, familiar with computer operation, People's Republic of China (PRC) (PRC) computer technology and software professional technical qualification certificate.

2. Complete all kinds of geography teaching independently.

3. Have strong organizational skills, be easily competent in organizing general activities, and be good at organizing students to participate in activities and exchanges.

Business experience

1, 20xx, 10 -20xx, 12, internship in xx middle school.

2.20xx September to 20xx June 65438+ 10, internship in xx college.

3, 20xx-20xx school year, 20xx-20xx school year, worked as a tutor in elementary school, junior high school English and senior high school geography.

Professional courses

self-assessment

1, cheerful personality, wide hobbies, enthusiasm and sincerity.

2. Have strong professional theoretical knowledge, a solid and extensive foundation, and be able to put forward their own unique opinions in the professional field.

3. Love the collective, be ready to help others, abide by the principle of putting the overall situation first, be willing to obey the needs of collective interests, and have dedication. Do things reliably and consciously abide by the discipline of the unit.

4. Strong sense of responsibility, initiative, hard-working, strong organizational ability, practical ability, teamwork spirit and publicity ability.

Final postscript

Make up your mind to do what you should do, and unswervingly complete what you are determined to do!

Resume of Customer Service Specialist (5 articles in Daquan) (2 articles) Name:

Current location: Wuxi

Household registration: Jiangsu

Age: 2 1 year

Hope to apply for the position: telephone customer service

Working years: 1 year

Expected monthly salary: 20 _-2500.

Hope working place: Wuxi, Nanjing.

Personal work experience:

Company name: China Mobile Nanjing Branch; Position: 10086 Customer Service.

Job description: sell business with customers by telephone, solve problems when customers have problems, and introduce business offers in detail.

academic degree

Graduation school: Nanjing Vocational and Technical School of Finance and Economics Education: College Foreign Language: English

Working ability and other professional knowledge

In the sales of various products, we have our own language skills. Proficient in various sales methods, know how to understand customer perception and listening.

At school, I used to be the Minister of Propaganda Department of the Youth League Committee. I am good at dealing with all kinds of activity facilities and personnel distribution in the school, and I am also the leader of the eloquence group. He is also the head of the painting group.

self-assessment

In life, we can achieve the attitude of "facing positively, coping calmly, being independent and confident, and constantly striving for self-improvement". At work, I am a person who pursues progress, dares to innovate and strives for perfection. Be patient with customers and have good communication with them.

Resume of Customer Service Specialist (5 articles in Daquan) (3 articles) Name:

Gender: Female

Working years: 2 years

Ethnic group: Han nationality

Education: junior college

Date of birth:

Major: Electronic Marketing

Native place:

Current residence:

Marital status: unmarried

Mobile phone:

Mailbox:

working strength

Expected position: Taobao customer service

Expected industry: trade industry

Expected location:

Expected monthly salary:

Nature of work: full-time

Arrival time: anytime

work experience

_- 1 1 to _-03; _ ltd

Position: Taobao pre-sales customer service

Job description: communicate with customers through Ali Want Want, answer all kinds of questions raised by customers and reach a deal. Responsible for collecting customer information, understanding and analyzing customer needs; Publish product information on various portal websites, pay a return visit to customers regularly or irregularly, and check the maintenance of customer relations; Responsible for tracking the delivery trend of goods in time and communicating with users in time to avoid user dissatisfaction.

Education experience

_-09-0 1 to _-06-0 1

College: _ Vocational College of Information Technology

Major: Electronic Marketing

Education: junior college

Professional description: market research and forecast, marketing planning theory and practice, marketing. Introduction to enterprise management, marketing and advertising. Protelcad, eda, plc programmable control technology, analog electronic technology, digital electronic technology, computer application foundation. My school record: the top 30%

Language proficiency/skill certificate

Certificate: autocad

self-assessment

Personality belongs to neutral personality, good at communication and exchange, strong knowledge of marketing and enterprise management, and master certain marketing knowledge. Can be completely proficient in practical application, careful, confident, optimistic, self-motivated, good at finding and solving problems, able to work under great pressure, able to humbly ask things that I don't understand, have certain communication skills, not afraid of hardship and fatigue, treat people sincerely and be good at making friends. Good interpersonal care, serious and responsible for things, strong sense of responsibility and team, with a certain sense of innovation and creativity.

Resume of customer service specialist (5 articles in Daquan) (4 articles) Name: xxx Nationality: China.

Current residence: Guangzhou Nationality: Han nationality

Location of registered permanent residence: Huizhou, as shown in figure: 160 cm 50 kg.

Marital status: unmarried age: 23 years old

Training certification: integrity badge:

Job hunting intention and work experience

Talent type: general job hunting

Position: Marketing/Marketing: Network Marketing, Customer Service: Customer Service Specialist, Others: Sales Documentary.

Working years: 3 titles: intermediate.

Job type: full-time-available at any time

Monthly salary requirements: 20xx-3500 Hope to work in Guangzhou, Guangzhou, Guangzhou.

Personal work experience: Company name: Guangzhou Mora Network Technology Co., Ltd. (Clothing) Opening date: 20xx-~ 20xx-

Company nature: private enterprise industry: textile, clothing

Position: Customer Service.

Job description: Answer 400 customer service hotline and handle daily after-sales service. Mainly includes: customer retention, exchange or return processing, complaint handling, etc. 2. Improve customer service satisfaction and customer care. 3. Customer return visit and auxiliary sales. 4. Give feedback on service suggestions. Good at communication, able to deal with emergencies, accumulated a lot of sales experience, outstanding performance.

Reason for leaving:

Company Name: Textile Company Date: 20xx-~ 20xx-05

Company nature: private enterprise industry: textile, clothing

Position: Documentary

Job Description: Responsible for system billing, reporting and customer maintenance, with rich experience in woven fabrics, quotation, quality and delivery control. Reason for leaving:

academic degree

Graduate school: Guangzhou Textile Institute

Highest education: graduated from technical secondary school -20xx-0 1

Major 1: Computer Application Major 2:

Education and training experience: start and end date, school (institution) special industry certificate number.

20xx- 20xx- computer of Guangzhou Textile Institute obtained the second-class certificate of computer.

Resume of customer service specialist (5 articles in Daquan) (5 articles) Last name: xxx Gender: Female

Marital status: Married ethnic group: Han nationality

Household registration: Guangdong-Dongguan Age: 27

Current position: Dongguan, Guangdong Height: 165cm

Hope area: Guangdong-Dongguan

Ideal position: logistics/procurement-procurement expert/assistant

Trade-Foreign Trade Commissioner/Assistant

Sales Category-Person-Sales Representative

Sales Category-Person-Salesperson

Logistics/Purchasing-Purchasing Manager/Supervisor

Education experience

20xx-~ 20xx-07 Xi University of Technology Bachelor of Polymer Materials and Engineering

20xx- ~ 20xx-07 Xinzhou No.4 Middle School Science High School

Training experience

Implementation and actual combat of 20xx-03 ~ 20xx- Guangzhou 5S Consulting Co., Ltd.

20xx- ~ 20xx- practical seminar on the management of front-line team leaders and key employees of TUV Rheinland Group, Germany

20xx- ~ 20xx- Simulation Practice of Project Management Sandbox of Shenzhen Times Elite Enterprise Project Management Consultant Co., Ltd.

20xx-0 1 ~ 20xx-03 Dongguan New Energy Technology Co., Ltd. Team Incentive Coach

20xx- ~ 20xx- Quality Management of Dongguan New Energy Technology Co., Ltd.

20xx- ~ 20xx- Six Sigma Management Dongguan New Energy Technology Co., Ltd.

Dongguan new energy technology co., ltd. 20xx- ~ 20xx- lean production (visual management, 7S 1D, etc. )

Dongguan New Energy Technology Co., Ltd. 20xx- ~ 20xx- Four-color personality.

20xx-07 ~ 20xx- Dongguan New Energy Technology Co., Ltd. File System

Dongguan New Energy Technology Co., Ltd. 20xx-07 ~ 20xx- Time Management

Xx Company (20xx- ~ 20xx-07)

Company Nature: State-owned Enterprises Industry Category: Advertising Industry

Position: Customer Service Specialist Job Category: Customer Service Supervisor

Job description:

1, enterprise media resource management;

(1) Statistics and management of publishing information of all media resources;

(2) Engineering maintenance arrangements for all media.

2. Review the advertising pictures released by customers;

(1) Receive the customer's drawings according to the contract, arrange the preliminary examination and determine the samples.

3, industrial and commercial registration audit;

(1) Some special paintings are arranged for industrial and commercial registration review.

4. Advertising arrangements;

(1) Arrange advertising related matters according to the contract.

5, inkjet supplier management;

(1) service evaluation of inkjet suppliers;

(2) Payment reconciliation of inkjet suppliers;

6. Maintenance and management of contract execution.

(1) Adjust the advertising release time in time according to the time agreed in the contract.

Reasons for leaving: Family reasons.

Xx company (20xx- ~ 20xx-)

Company Nature: Foreign-funded enterprises Industry category: energy, minerals

Position: sales customer representative position category: other related positions.

Job description:

1, receive new and old customers.

(1) Receive new customers, introduce companies and products, and arrange factory visits according to customer needs;

(2) The itinerary reviewed by the old customers and the arrangement of the lecturers accompanied by the Engineering Department;

(3) Coordinate various departments to hold meetings and discussions according to customer requirements, and give customers the best solution in time;

2. Establish good communication channels with customers to ensure the credibility of sales forecast.

(1) Make an expected demand schedule, communicate with customers regularly, know the customer's expected demand plan in advance, and update the sales forecast in time to avoid unnecessary inventory waste and the risk of delayed delivery;

3. Start the contract review according to the customer order.

(1) Issue the contract review according to the customer's PO demand and actual production cycle, and organize relevant departments to hold meetings and discussions to ensure the smooth and effective issuance of the contract review plan;

4. Arrange the delivery date according to the customer's demand, and follow up the delivery.

(1) Communicate with customers for delivery in time to avoid inventory;

(2) Track the delivery status of the delivered goods and confirm the smooth delivery.

5. Track the payment of customers and urge them to pay in time.

(1) Check the customer's payment regularly, and recover the arrears with the customer in time. Maintain good communication and cooperation with customers during my employment, and have never defaulted.

6, do a good job in customer satisfaction survey, and constantly improve and enhance the quality of customer service.

(1) Conduct quarterly and annual customer satisfaction surveys on a regular basis, and improve and enhance customer service quality according to customer responses. In-service customer satisfaction survey is at the forefront of the department.

7. Market analysis

(1) Investigate the market situation of similar products on a regular basis to maintain our products' dominant position in the client;

Xx Company (20xx-07 ~ 20xx-)

Company Nature: Foreign-funded enterprises Industry category: energy, minerals

Position: production supervisor position category: other related positions.

Job description:

1, production plan

(1) Reasonably allocate production resources and arrange production according to production targets;

(2) Monitor the inventory, output and yield in the production process;

2. Standardized management of production site

(1) Implement the on-site management standard of 5S and visual management;

(2) Continuous improvement based on the principle of eliminating waste in lean production;

(3) Application of production kanban to monitor and analyze the abnormal situation in the production process in real time.

3. Standardized operation

(1) Formulate SOP of each production process to achieve the initial standardization goal;

(2) Under the condition of standardized operation, all manufacturing processes are balanced in production time;

(3) Under the premise of (1) and (2), control the inventory in the minimum range;

(4) Carry out the production mode of wire drawing one piece flow, effectively control online inventory and improve production efficiency.

4. Excellent rate &; Efficiency improvement

(1) Monitor the good rate in the production process, analyze and improve the causes of each defective product;

(2) Work research and man-hour analysis;

5. Team building

(1) Organize team training and study to improve personal ability and cognition and boost morale;

(2) Organize team activities regularly to enliven and harmonize the atmosphere of team members and enhance team cohesion;

Reason for leaving: internal rotation.

Project experience

Construction of new stay wire (20xx-0 1 ~ 20xx-)

Position: Production Supervisor

Project description: In 20xx, due to the increase of order quantity, the existing production line can't meet the production demand, so it is necessary to open up new areas in time, set up new stay wires and put them into production to ensure the efficiency and excellent rate of mass production reach the standard.

Description of responsibilities:

1, origin selection and application approval;

2. Negotiate the cable capacity planning and equipment requirements with IE;

3. According to the demand for stay wires, organize relevant departments to help follow up and draw up the planned completion date, track the completion progress and ensure smooth progress;

4. Arrange employees to carry out trial production of stay wires and machines, check the production status of stay wires and machines, count the excellent and good rate, and eliminate abnormalities in time.

5. Train employees before production to ensure safety first and smooth production.

Skill expertise

Title:

Computer level: level 2 for non-computer majors in colleges and universities.

Detailed explanation of computer skills: proficient in Word, Excel, Powerpoint, Outlook, ERP, familiar with Photoshop, Autocad, Access, etc.

Skills and expertise: team building

Good communication

linguistic competence

Mandarin: fluent cantonese: average

English level: CET-4 oral English is average.

L 1: very good.

working strength

Development direction: I am engaged in procurement through the knowledge transfer of business, logistics and supply chain and the establishment of good communication skills, hoping to be more perfect and excellent from different angles. Or play their own character strengths, engaged in personnel work.

Other requirements:

Own situation

Self-evaluation:

1. Proficient in computer operation and various office software.

2.2 years experience in production management, project management and sales in foreign companies;

3. Familiar with grass-roots production process, planning arrangement, logistics supply chain management, customer reception arrangement and communication skills;

4. Be good at team building management and promotion, and pay attention to team spirit;

5. Be good at communicating with various departments and customers, and establish good coordination and cooperation;

6. A learning employee, outgoing, cheerful, enthusiastic, happy and dedicated.

Hobbies: singing, traveling, outdoor sports.