Are Zhonghong critical illnesses included in COVID-19?

In the face of the new coronavirus pneumonia epidemic, Zhonghong Insurance attaches great importance to it, actively cooperates with the government health department in emergency response work, and actively promotes relevant epidemic prevention knowledge and precautions among customers, employees, and marketers. In order to demonstrate the company's sense of responsibility, it immediately upgraded its claims and service measures in response to the sudden epidemic.

For customers who are diagnosed with novel coronavirus (2019-nCoV) pneumonia, our company takes the following relevant claims and service emergency measures:

1. 24-hour acceptance: Zhonghong Insurance The official WeChat self-service submission of claims application, Zhonghong Insurance customer service hotline 95383 claims report;

2. Establish a special green fast track for claims: For claims caused by the epidemic, there is no need to submit medical records and original invoices (WeChat self-service claims), simplify the claim procedures and give priority to approval;

3. Waiver of waiting period: If the health insurance product purchased originally stipulates a waiting period, all treatments caused by the epidemic will be treated accordingly. Exemption from the waiting period;

4. Cancellation of hospital level restrictions: Customers who need emergency treatment due to this epidemic are no longer restricted from visiting hospitals. They can apply as long as they are admitted to a hospital designated by the local government agency for treatment. Claim settlement;

5. Cancel restrictions on hospitalization methods: treatment needs are given priority, and clients who undergo isolation treatment in outpatient observation rooms and observation rooms will also be identified as equivalent to hospitalization;

6. Eliminate restrictions on drugs and diagnosis and treatment items: all drugs and medical services covered by the National Health Commission's "Diagnosis and Treatment Plan for Novel Coronavirus-Infected Pneumonia" will be temporarily included in the scope of medical insurance payment, that is, the scope of claims;

7. Cancel the deductible: If the health insurance product you purchased originally stipulated a deductible, the deductible will be canceled for all treatments caused by the epidemic.

Epidemic prevention tips:

1. Stay away from high-risk areas, such as crowded places, hospitals, etc.;

2. Wear a mask, especially when the air is not good Circulated places (with at least two layers of protection, preferably N95 masks);

3. Pay attention to hygiene: wash hands frequently, bathe frequently, keep clothes clean, and keep indoor air circulating;

< p>4. Strengthen personal resistance: pay attention to keeping warm from cold, eat a light diet, and strengthen physical exercise;

5. Pay attention to social ethics: please cover up when coughing and sneezing, and do not spit;< /p>

6. Be vigilant: If you have fever, cough and other symptoms, seek medical advice promptly.

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