Personal outstanding deeds of bank tellers

Bank tellers are engaged in the most basic work from the most basic positions. They have been trying to make the best performance and satisfy their guests. The following are the outstanding deeds of bank tellers I collected, hoping to be useful to everyone ~

Outstanding deeds of bank tellers 1

My name is xxx,/kloc-0 joined the party in 1997. I am an ordinary teller in Chaoyang Street Sub-branch of xxx Party Branch of Bank of Communications. At the end of 2000, as a demobilized soldier, I was honored to come to Taiyuan Branch of Bank of Communications. To tell the truth, I felt happy and nervous at that time. I am glad that I will accept a new job again. But I feel more pressure. I knew nothing about banking at that time. The unit leader also understands my "old turn" very well, so let me go to my familiar security office to exercise first. In the past two years, while doing my own security work, I humbly learned banking business from my colleagues around me, starting with the most basic counting exercises. Slowly, I have a preliminary understanding of the banking industry. The opportunity has finally come. With the socialization of escort, our security guards are faced with changing jobs. This is a new challenge for me. If I choose to defend myself, I can do it with ease and without pressure. But the unyielding character of the soldiers made me choose a business position that was more challenging to me. At the same time, the current severe employment environment also makes me feel that only by striving to become a compound talent can we have our own place in the highly competitive talent market. After nearly half a year's professional full-time training in the branch, I graduated with excellent results and was assigned to Chaoyang Street Sub-branch to be a teller I yearned for. I remember the day when I sat on the counter for the first time to receive customers, and I was particularly excited. Although I am in my thirties, I know that I am just a new comrade in a bank, and everything has to start from scratch. Sitting on the counter today directly represents the image of Bank of Communications in the eyes of customers. From that day on, I fell in love with the position of teller.

Teller, the most basic position of a bank, is like a building. Teller is as ordinary as a brick But it is this ordinary post that is the window for the bank to directly open to the outside world. Every teller directly represents the image of the bank in the eyes of customers. It is really not easy to make every customer happy and satisfied. Not to mention that "people have a hundred different colors", it is difficult to grasp the psychological needs of every customer, even the teller himself. When I am emotional, I try my best to satisfy every client at work, but I never bring any emotion. Laughter is a sincere smile from the heart and a considerate and civilized professional language. The process of handling business is also fast and accurate. It seems a simple request, but it's really not easy to do it. Chaoyang Street Sub-branch is one of the branches with large business volume. During working hours, customers are almost one after another. At the beginning of work every day, looking out of the window, it must be a group of customers who are anxious to handle business. This will not only bring pressure to the teller at work, but also come from inner pressure. After a long time, they will be irritable. This requires a process of constantly adjusting one's mentality at work. Only when they are in a good mood can they communicate with customers sincerely. Be friends. Whenever I feel a little uncomfortable, I will secretly remind myself: "I am a teller, I represent the Bank of Communications, and my duty is to satisfy customers". In this way, my heart will be relieved and my natural mood will calm down. Customers come to the bank for the same purpose, and they all want things. As long as I can really solve their problems for them, I can get the understanding and support of my customers. My favorite voice every day is a sincere "thank you" from customers. In fact, I should thank them. It is because of them that I have today's job.

During my three years in Chaoyang Sub-branch, I received at least 100 customers every day. Basically, I can make every customer satisfied with the service I provided for him. For those customers who complain for various reasons, I will actively solve their difficulties through communication until they get satisfactory answers and eventually become loyal customers of our bank. In today's economic globalization and financial integration, service has become a magic weapon to defeat the enemy in the same industry competition. Service is not only an old topic, but also a constantly changing job. It needs to be endowed with new meanings and connotations, create service characteristics and service environment, and provide customers with satisfactory service attitude, admirable service efficiency and reliable service quality, all of which require new ideas, new ideas and new realms. At the beginning of this year, the Party Committee of Taiyuan Branch took the lead in implementing the "Smile Bank" activity in the whole bank. This was a brand-new concept at that time. At first, it was just a basic smile, smiling at customers and colleagues. To this end, the branch specially invited teachers from Shanghai Foreign Service Talent Training Center to spend a lot of money to explain the specific requirements and skills of service to tellers. Every time I attend class, I inject a brand-new concept into my mind, from passive acceptance to conscious implementation to active participation. Every stage has to overcome many previous habits. Cultivate it into a new and more scientific habit. Through my own efforts, I am fortunate to be the first member of the service star group of the branch, but I know that this is only the initial stage of service, and the real quality service is endless, and we need to constantly explore and innovate from work and life. If smiling is just an attitude problem for customers, the improvement of efficiency is the real test of teller's business ability. In the process of serving customers, even if you have a good attitude, if the efficiency can't keep up, you can't satisfy customers well. With the implementation of the stage of "improving the communication efficiency of branch smile bank", our service has really made a qualitative leap. Every day when I come home from work, I recite the transaction code and practice counting money, all in order to make my business more skilled and faster, and make customers wait shorter.

Outstanding deeds of bank tellers II

My name is * * *, and I work in-. For more than ten years, I have been working hard in my ordinary bank post and made my due contribution to the development of the bank. Since work, I have been strict with myself from three aspects.

As a young worker, I always regard learning as the top priority in my life and work. As we all know, the quality of bank window staff determines customers' basic cognition of Postal Savings Bank. I realize that my quality directly affects the overall image of ICBC. So I studied etiquette both inside and outside, actively participated in various trainings, assiduously studied business knowledge and operational skills, actively participated in skill competitions organized by the unit, and actively participated in various new business trainings. The development of postal savings keeps pace with the times, and various new businesses and technologies emerge one after another. Be able to learn in time, always maintain a rigorous work attitude and meticulous work style, actively participate in the unified version project of electronic branches, the interconnection project of savings and remittances, the interconnection project of business and network transportation, the centralized remittance project of ICBC, and the centralized industrial and commercial system project, and earnestly implement them? Fast, accurate, safe and convenient? Our service policy is to be strict with ourselves and complete all tasks with high quality. I have neglected my family countless times because I went to school, forgot to eat because I was in class, and entrusted my young children to my elderly parents to study. I have been secretly sad for countless times in the face of my lovely child. But difficulties stopped me from moving forward. I believe that God rewards diligence. Through my persistence and hard work, I will be able to further master the latest financial knowledge, arm myself with knowledge and make greater contributions to the future of ICBC.

As an accountant, besides dealing with accounts quickly and accurately, I also insist on? Enthusiastic, polite and quick? Our service commitment, patient explanation of every customer's inquiry, answering questions, caring service and sincere and thoughtful service have enabled me to establish a good relationship with customers. I launched a marketing campaign against these potential customers, introduced the latest financial products of our bank, such as telephone banking and online banking, and did not hesitate to come to answer difficult questions after work. Hard work paid off. This year, I successfully marketed 20 corporate online banks and 30 telephone banks, with 65,438+00 employees waiting for payment, and completed 654,380+million transactions for our bank every month.

Since the reform and opening up, the whole country has undergone earth-shaking changes. Xiaolan's superior investment environment has attracted a large number of Hong Kong, Macao and Taiwan and foreign investors. With keen vision and positive thinking, I realize that a large number of new enterprises will be born. How to get more enterprises to open accounts in our bank and drive our bank to settle deposits? To this end, I made suggestions to the leaders. Under the leadership of the leaders, some of them launched on-the-spot investigation, organized bank-enterprise parties, and introduced the bank's settlement and capital advantages to enterprises. This series of work has not been done in vain, and enterprises have mushroomed to open accounts in our bank.

In order to stabilize customers and deposits, the branch adopted a customer-specific tracking service system. Considering my rich working experience and extensive interpersonal relationship for many years, the branch leaders assigned me a group of big customers. Government departments and financial offices are the main systems of our business department. I insist on following up their business needs and capital flow every day and providing them with one-to-one personalized service, which not only stabilizes deposits, but also maintains good cooperative relations, providing convenience and advantages for the development of some local businesses of the Bank.

Now I am engaged in the preparation of accounting statements. After collecting accounts this year, the workload has obviously increased. It is common to get off work after 7 o'clock every day, and I have to work overtime to make reports every month. Every year? New year's day? 、? May day? 、? National day? For most people, these are three legal holidays, and it is a day for people to get together with their relatives, lovers and family. On the first day of Golden Week, I still stuck to my post and carefully completed the report preparation of the whole branch. I haven't really spent my life since the tip-off? New year's day? 、? May day? 、? National day? I have never enjoyed overtime, but I don't have any complaints, because it's my job. I know that the accuracy and documentation of the statements I am responsible for directly affect the statistics of the operating benefits of the whole branch and even the whole bank. What I consider is how to complete the report in time and accurately, and provide accounting information for leaders and superior departments to make decisions.

I have always regarded ICBC as my home since 18 years old. How I look forward to seeing my home become more beautiful and brilliant. I have said affectionately in my heart countless times: ICBC, I love you, and I am willing to dedicate my youth and blood to you in my ordinary post!

Outstanding deeds of bank tellers 3

Comrade * * 1996 joined the work after graduating from technical secondary school, and worked in the office and sales department of ICBC * * Sub-branch. He is currently a non-cash teller in the business department of * * Sub-branch. I've been working for more than ten years, always? Although the Tao can't be crossed, it's a small matter, so why not do it? For the creed of life, we should start from every little thing, start from dribs and drabs, and faithfully practice it in ordinary posts? Theory of Three Represents theory? Be strict with yourself in important thoughts and work and stick to it? Think about what customers think, worry about their needs, and worry about their worries? Our service concept, whether we are ordinary tellers in * * or non-cash tellers in city banks, is to work hard, constantly enrich our business knowledge, improve our business skills, and strive to make ourselves a new era? Self-esteem, self-confidence, self-reliance and self-improvement? New female employees of ICBC. With their own efforts and wisdom, they won honors for themselves and won unanimous praise from bank leaders and colleagues.

Since the beginning of this year, * * * has identified high-quality customers (50,000-50,000 yuan customers) exceeding 1.200, and developed 66 wealth management funds; Commission fund130,000 yuan, RMB wealth management products160,000 yuan; 6000 grams of gold; Linksys opened 7,500 new accounts and 2,800 new accounts in e-banking; Insurance agency business 8 million yuan; More than 300 credit cards were issued.

Study hard and improve your own quality.

In recent years, the new working environment and brand-new business have made her deeply realize that only by establishing? Work orientation and learning orientation? The concept of lifelong learning, strive to strengthen their own learning, practice their skills, improve their own quality, and provide customers with efficient and high-quality services. As a young employee, * * always puts business learning and knowledge reserve in the first place. As long as it is a bank's business, she takes the lead in learning in time, mastering the system and business requirements, and being familiar with every detail. She insists on learning and practicing, striving for comprehensive skills and proficiency in business, constantly broadening her horizons and improving her comprehensive quality. Since serving as a non-cash teller, she has been more rigorous, meticulous and responsible, humbly learning from colleagues who are more capable than herself, and relying on a solid banking foundation and comprehensive understanding of banking business, she has handled various business problems in a timely and accurate manner. She has been highly recognized by all the staff for her perseverance, hard-working spirit and excellent work performance. In order to meet the requirements of the post, she makes full use of her spare time to learn and understand the national financial policies, laws and regulations and the management knowledge of modern commercial banks, learn the rules and regulations of banks, and teach herself books on marketing, financial engineering and e-commerce. Facing the increasingly fierce competition in the financial market, I dare not relax my mind and strengthen myself for a moment. Charging? At the same time, she can only attend correspondence classes on rest days, and then use the time after work every day to teach herself. Because my husband works in other places all the year round, he has to take care of childishness and often studies late into the night. It is relying on this tenacious perseverance that through several years of study, she successfully completed her studies, obtained a correspondence undergraduate diploma with excellent results, and obtained an audit qualification certificate through self-study. In addition to striving to improve her academic level, she also worked hard on her business skills, winning the first place in the business skills competition held by the city bank for many times, comprehensively improving her own quality and quickly becoming the backbone of her business.

For a long time, Comrade * * has continuously strengthened political study, improved ideological understanding and actively moved closer to the Party organization. Under the tempering in all aspects, she has gradually cultivated from an ordinary bank employee into a new century ICBC female employee with good political and ideological quality, strong professional work ability and high cultural level.

First-class service and fruitful irrigation.

With the deepening of ICBC's reform and the implementation of standardized services, higher requirements are put forward for the top tellers of banks, who not only need to have comprehensive professional qualities, but also need to be able to provide customers with high-quality, personalized and emotional services, and also need to have a keen sense of smell in order to capture all aspects of information in time.

What is she based on at work? Enthusiastic, polite and quick? Our service commitment is to be able to patiently explain every customer's inquiry, answer questions and provide thoughtful service, build a good relationship with customers by relying on thoughtful service, and do not hesitate to come to the door to answer difficult questions after work, and everything comes to him who waits. This year, she successfully marketed 20 corporate online banks and 30 telephone banks, with 65,438+00 employees waiting to pay their salaries and 65,438+0000 employees paying their salaries.

Outstanding deeds of bank tellers 4

She is ordinary, ordinary, but also simple and excellent.

Her name is Hu X, and she is 26 years old. She is quiet, delicate, dignified and delicate.

Hu X just walked into the gate of Agricultural Bank of China. She is a new member of the Agricultural Bank of China. On July 25th, 20 12, I worked as a teller in Jinsui Sub-branch of xx Branch of Agricultural Bank of China.

Hu X, young, has a special life experience, and his career channels and paths are facing many choices.

She used to be an excellent university student village official. After graduating from the School of Political Science and Law of xx Normal University in 2009, she took the Hubei University Student Village Officer Examination, was admitted with the fifth place in xx City, and was assigned to work in Changjiang Community in donghu street, xx City.

Three years later, in May, 20 12, Hu X, who finished his service, took the civil service recruitment examination in Hubei Province, applied for the township organs in xx county, and ranked first in the written examination for the positions of township organs in xx county. Hu X can become an enviable civil servant in the new era and new environment. However, she resolutely gave up the fashionable and well-known civil service career, and politely declined to open a long and broad road to politics for her.

Shocked and moved. What spirit and strength can make Hu X love ABC so much? Like it so much? So passionately and deeply in love and attachment?

Indifferent, beautiful and simple, Hu X has better ideals and dreams in his heart, and has more ambitious and lofty goals and pursuits. Make great achievements and be far-sighted; Between ideas, the heart is connected; Happiness falls from the sky, and opportunities follow. It was at this time that Hu X learned the information about the recruitment of tellers for university student village officials whose branch service in Hubei Province of Agricultural Bank of China expired. The grand mission and vision of ABC, positive core values and related concepts always move and deeply concern Hu X.

The deeds of outstanding bank employees 5 stories of outstanding bank employees 5 stories of affectionate calls, and there are feelings and laughter in the mountains. Relatives, friends and relatives in my hometown, classmates, fellow villagers and companions around me all fully support Hu X's future career choice and role change. I especially like the Agricultural Bank of China, singing a nice song gently: work, career, future, colorful; Lucky, wishful, longing, winding path leading to a secluded place, open world. Choice, choice, in the journey of life, at the crossroads of life, in the coordinates of life orientation, on the new platform of life, Hu X took the most leisurely attitude and posture, aimed at the goal, grasped the direction, and independently changed the key life channels and trajectories in job hunting.

More strongly moved and shocked! Hu X did not hesitate to apply for the recruitment of college student village teller in Hubei Branch of Agricultural Bank of China, and was successfully admitted with the absolute advantage of the best comprehensive score. Golden ears indicate golden fields, rich ears of rice and wheat. The golden spike of ABC gives people hard daydreams, ideals and dreams, and gives people the deepest truth, passion and affection! I care about the Agricultural Bank of China. The girl in the countryside, the daughter of the farmer, returns to nature 1999: Yes, the Agricultural Bank of China connects the vast rural areas, agriculture and farmers, and feeds back agriculture and services? Agriculture, rural areas and farmers have a long way to go and are duty-bound.

? I love ABC! I love the Agricultural Bank of my hometown! ? This is the voice of Hu X. Put all your heart and wisdom into the cause of Agricultural Bank of China with infinite love and attachment! Young hearts and youthful feelings are jumping and colliding happily, proud and unrestrained in the nursery of China Agricultural Bank and in the vast rural areas of Yuan Ye. Hu X, like a blooming flower, conveys fragrance and brings fragrance to the golden ear symbolizing the lush garden.

Growing up with you. Hu X, a female college student teller who has a good relationship with college student village officials and civil servants, came to the Jinsui Branch of the xx Branch of the Agricultural Bank of China to report for duty, like an angel tireless middle school student, step by step, a new starting point.

In a short 10 day, in a beautiful lobby and a simple and hurried counter, I started from scratch, starting from every detail around me. Customer, service, honesty, concept, management and transformation are all so strange, so familiar and so skilled; Management, standardization, high quality, high efficiency, stability and safety, so far, so close and so cordial; Lobby managers, account managers, tellers and tour guides are all love. Savings deposits, credit assets, wealth management products, intermediary business, electronic channel diversion, product projects, one after another, novelty, curiosity, surprise. Hu X is enthusiastic and lively, elegant and generous, careful and willing to learn. Every day, every day, every ray of sunshine, every ray of wind and rain, every new semester, every new business, every new product and every new customer inspires Hu X to be full of vitality.

Even the remote and winding country roads left Hu X's cloak in the rain. Even the wide, newly built wide roads have left a beautiful style for Hu X to trudge forward.

Kind words, hearty laughter, walking into the countryside, walking into farmers, visiting farmers, and serving farmers' homes. Service from xx Branch of Agricultural Bank of China? The convenient telephone transfer at the contact point of agriculture, countryside and farmers has reached the hands of simple, generous, simple and heavy villagers who are closely related to each other; From the great benefits brought by the Agricultural Bank of China's agricultural card to the hometown folks, to the dialogue between university student village officials and village officials; From the famous high-yield tea garden in Bi Sheng's hometown to the increasingly rich, healthy, happy, lovely and beautiful new countryside, the new XX; From returning to the workshop of Tian Guihua Embroidery Co., Ltd., Baizhanghe Village, Wenquan Town, xx County, which is famous all over the country, to having a cordial exchange with Wang, a representative of the National People's Congress and secretary of the Party branch of Baizhanghe Village, which is famous all over the country, Hu X was firm and persistent, full of confidence and fully expressed his lofty aspirations.

Golden ears are full of love, showing dazzling style. From today to tomorrow, we will strive for self-improvement, perseverance, courage to challenge, courage to compete, tenacious struggle and courage to innovate. Hu X, pour out his feelings, let go of his dreams, thoughts and passions, write sincerely, sincerely and loyally, and interpret romance, purity, holiness and sublimity.

Career-oriented, youthful, showing different feelings. This is a series of deep and shallow footprints, this is a plain poem, this is a set of high and low notes, this is a pays photogenic picture.

University student village official? Civil servants? Teller of ABC, this is Hu X's choice with no regrets. This is Hu X's ordinary, ordinary, simple and excellent growth experience and story in his work and life. This is also the representative and epitome of the vigorous growth of a new generation of new people in the new era, new period and new situation.

Outstanding deeds of bank tellers 5

As a comprehensive teller in the sales department, I can do a good job in service with the customer first and consistent service concept. Conscientious, hard-working, always maintain a positive working attitude, full of work enthusiasm and good mental state, learn all kinds of new business, and better serve customers. (interview network)

First, keep in mind the risk concept of ABC's corporate culture concept, avoid illegal operations in my work, handle every business seriously, study hard in time as long as it is new business, and handle all businesses more rigorously and meticulously, which provides strong technical support for me to do my daily work well.

Second, warm service and win customers in good faith.

To provide customers with all-round, thoughtful, convenient and efficient services, and win the respect and trust of customers with sincere services. In the process of serving customers, meet operational standards. The standard service, polite language and decent manners left a good impression on customers. Usually, I always arrive at my post ahead of time and greet every customer who comes to handle business with full enthusiasm. For individual customers with bad attitudes, we never refute them directly, but try our best to make every customer happy and satisfied.

Third, strengthen business knowledge learning and enhance the awareness of compliance management. As a counter clerk, I know the importance of counter work, because it is a window for customers to directly understand our bank and plays a bridge role between customers and banks. Therefore, in the counter work, learn all kinds of business with an open mind, improve your skills with your heart, handle business patiently, and treat customers warmly. I cherish my job and handle more than 200 business transactions every day. When I encounter difficulties, I don't flinch or complain, but face them directly. More importantly, I solve every problem with strong fighting spirit and confidence to overcome difficulties. Faced with the praise and encouragement of leaders and comrades, I am not satisfied, and I have not stopped moving forward. Improve their own quality in an all-round way and contribute to the reform and development of ABC. I believe that in the years to come, I will make further progress, make new achievements and make new contributions!