Model essay on corporate network public opinion management (three articles)

Network Public Opinion Management Report (1)

Under the care of the leaders of the Municipal Education Bureau, the headmaster of our school attaches great importance to the informationization of the school. Over the past year, we have focused on public opinion, information, research, and network work, followed the principles of comprehensiveness, timeliness, accuracy, and effectiveness, focused on the school's work objectives, and relied on the information platform of Leiyang Education Network to vigorously publicize the school's school-running philosophy and the development of education and scientific research, and actively do a good job in news reporting and public opinion information, thus enhancing the school's social image and promoting the society's understanding and support for our education. Now I will summarize the communication report work of our school in the past year as follows.

First, actively report, improve the quality and convey the positive energy of school education.

In 20XX, the quantity and quality of communication and reporting in our school have been greatly improved, ranking first in the total number of posts posted by Leiyang Education Network for two consecutive years since 20XX. Leiyang Education Network is the most familiar to teachers in our six schools. When I open the website every day, the first thing I do is to browse the latest developments of Leiyang Education Network. In order to do a good job in school communication and reporting, our school has set up an information reporting group, mainly composed of He Zuozhi and six teachers, to pay close attention to the school dynamics in time and capture the highlights of information work. Information work is dominated by school moral education, and it tracks and reports large-scale school activities in time. At the same time, the daily work of the school, such as education and scientific research, school safety, class management, etc. , made a key report, captured every wonderful moment with the lens, reflected the mental outlook of teachers and students in the school, and uploaded it to Leiyang Education Network in time with words and pictures, in order to get the supervision of superior leaders and the help of brother schools, let more people know about the education and teaching situation of the six schools, and get the support and praise from society, parents and netizens. Second, keep pace with the times and highlight the innovation and timeliness of news reports.

When you open the homepage of Education Network, all kinds of educational information come into view clearly, including educational news, education, educational trends, and various notices and announcements. No matter what kind of information, it has its own characteristics. Therefore, our school requires innovation as much as possible, and the routine work of each school is not written in the work that everyone is doing; Don't write any works without characteristics and practical significance, and exercise the keen insight of the correspondent. Today, when characteristic education is advocated, information work is also showing its own characteristics. Journalists need to constantly strengthen the discovery of news with "characteristics" and events with "highlights", think more, tap the potential value of news from other angles, and form their own innovations and characteristics. We believe that only by maintaining our own innovation and characteristics can the information road go further and longer. The key to news is "newness", that is, timeliness. Therefore, in line with the principle of "new", the news of the day is reported on the same day, requiring correspondents and information officers to be prepared at all times.

Third, strengthen the training of correspondents, learn advanced through exchanges and promote improvement.

In terms of correspondent's manuscript, our school also trained the correspondent in charge of the manuscript to standardize the format, font, picture and even address of the communication manuscript. These meticulous requirements make the information work more rigorous and rigorous, and also make the correspondents clear their responsibilities. When writing a report, he should scrutinize every word and try to put an end to typos caused by carelessness. It is under such meticulous management that the information work in our school has become more and more standardized and the results have steadily increased. Leiyang Education Network is a big family, and all information workers should closely unite and communicate with each other. Comment on the school's exchange reports and educational opinions on the education network, discuss with posts and speak freely. Informationists have expressed their feelings and feelings about Leiyang Education Network. At the same time, it puts forward opinions and suggestions on the problems encountered in the work and on improving the attention of Leiyang Education Network. Everyone shares his experience with others, thus forming an atmosphere of progress.

Fourth, improve the system of public opinion collection, judgment and disposal.

Internet public opinion is also the mouthpiece of the party and the people. In order to fully grasp the law of network communication and guide netizens' public opinion, our school requires information workers to collect online public opinion and report relevant public opinion information in time as required: feedback some important information of six schools and teachers to relevant leaders in time for their decision-making reference; For some harmful and false information that needs to be disposed of, we will cooperate with relevant departments in accordance with the standardized investigation process, give full play to the overall efficiency, release the real situation in time, prepare for it, and launch an online public opinion struggle in time; We keep track of some important things on the internet, pay attention to their development and changes in time, and reflect them according to the changes; For some public opinions that may turn into major public opinions, we will give early warning in time and arrange a 24-hour duty system. Thanks to the concerted efforts of Qixin Qi Xin, there is no negative information about six schools in all communities, forums and post bars this year.

This year, our reporters actively contributed articles and sent news. Leiyang Education Network * * * has a total post volume of 36 1, with 58 published resources and home news 1 1, ranking first in the city. There is no negative information about the six schools in various communities, forums and post bars. The achievement can't be achieved without the hard work of every teacher, and it can't be separated from the school's great attention to information work for many years. Of course, the information work in our school this year is also unsatisfactory, such as the lack of timeliness of individual news. However, this will not stop our work. We will continue to work hard to strengthen information publicity, dig out the column reports of schools in the brand column of Leiyang Education Network, increase the positive publicity and report, and show the new features of six schools to the whole society.

Network public opinion management report II

Our county network public opinion information management office was established in August, 20XX. Under the leadership and care of the county party Committee and the government, based on their own work, we will conscientiously do a good job in monitoring and judging online public opinion information and handling online public opinion events. The work carried out by our office since its establishment is summarized as follows, and some ideas for future work are put forward.

First, improve the ability to guide public opinion and create a good online atmosphere.

1. Strengthen management and communication.

At the beginning of August, 20XX, our office took the lead in organizing a special meeting for the heads of websites and forums such as Internet Police, People's Community in northern Guangxi, Rongshuihao Portal, etc., and explicitly asked the heads of relevant websites and forums to make comments and posts on sensitive issues, carefully review and check, and at the same time, they must cooperate with our office in the event of online public opinion incidents.

2. Strengthen the awareness of civilized Internet access.

According to the spirit of the national teleconference on creating a "civilized website" and the overall arrangement of creating a "civilized website", the publicity and rectification month of creating a "civilized website" in our county was held in June 20XX. My office actively assists the County Civilization Office to carry out this work, promotes the county website to firmly establish the consciousness of "grasping with both hands and being hard with both hands", implements the requirements of spiritual civilization construction in website construction and daily management, prevents erroneous ideas and decadent culture from flooding online, guides the county website to earnestly fulfill its social responsibilities, curbs online pornography, violence, fraud, infringement and vulgarity, and creates a civilized and healthy network environment. Second, do a good job in monitoring, collecting and sorting out online public opinion information.

In accordance with the requirements of the leaders, earnestly perform my duties and do a good job in daily monitoring of online public opinion. Arrange the personnel on duty every day, be responsible for monitoring the relevant public opinion involving the county, and report the public opinion information of the day to the leaders in charge before going to work every day. During major meetings, important celebrations and major projects, full-time staff will be arranged for 24-hour monitoring and a public opinion reporting system will be implemented.

Third, properly handle online public opinion events.

1.20XX From August to March, our office took the lead in organizing relevant units to handle 8 public opinion incidents involving our county. In the process of handling every online public opinion incident, our office reports to the leaders at the first time, and organizes relevant units involved in public opinion to hold special meetings in time according to the instructions of the leaders to judge the possible trend of public opinion and formulate corresponding handling measures. Through posting to guide public opinion, publishing news releases in mainstream media, cold treatment, deleting posts and other disposal measures, the online public opinion events gradually subsided, eliminating the adverse effects, and doing a good job in monitoring and reporting after disposal.

2.20XX August to 20XX March, our bureau asked relevant websites and forums in the county to delete 36 false posts and comments, and at the same time gave positive public opinion guidance to relevant websites and forums.

3. From August 20XX to March 20XX, organize 3 copies of relevant reply materials to be reported to the Network Office of the Propaganda Department of the Municipal Party Committee, and the Network Office of the Propaganda Department of the Municipal Party Committee will reply 1 time on the message board of local leaders.

Fourth, the next step.

The rapid development of the internet provides a carrier for the rapid spread of online public opinion. A home network computer is a platform for public opinion communication, which brings many difficulties to the monitoring of online public opinion information and a lot of pressure to the handling of online public opinion events. To this end, I put forward the following suggestions, hope the leadership to adopt:

1. Strengthen the construction of online public opinion team.

The construction of online public opinion team in our county started late. Setting up a "network water army" team in our county, covering all units and departments in the county, is one of the key points of online public opinion information work. The network supervisors of all units and departments are responsible for monitoring and collecting the network public opinion information of their own units and departments every day, so as to improve the breadth and effect of public opinion monitoring.

2. Establish and improve the demand collection, judgment and disposal system.

All units and departments should establish online public opinion files, do a good job in the collection, judgment and reporting of online public opinion information of their own units, formulate online public opinion emergency plans, and actively cooperate with the Network Management Office to do a good job in handling public opinion when online public opinion incidents occur.

3. Multi-department coordination and cooperation to strengthen the communication and exchange of public opinion information. Strengthening the communication and exchange of public opinion information between departments can effectively predict the occurrence and possible trend of online public opinion events, make relevant public opinion plans in advance, and minimize the occurrence of online public opinion events.

4. Strengthen the study and publicity of relevant Internet laws and regulations.

5. Strengthen the research of online commentators on "net talk, net talk".

Network public opinion management report 3

Public opinion work management system

1 purpose

This system is formulated in order to collect and manage public opinions of XXX Company, enhance risk prevention awareness and improve service quality.

2 scope

These Measures are applicable to the public opinion management of XXX Company.

3 responsibility

3. 1 The Administration and Personnel Department is the management department of the company's public opinion work, responsible for coordinating resources, unified management and assessment; Responsible for the construction and maintenance of media channels at the company level, as well as the public opinion monitoring of major comprehensive media.

3.2 Each functional department, center and general manager's office shall act in concert and be responsible for monitoring and processing relevant information at the company level.

3.3 The Administration and Personnel Department is responsible for monitoring public opinions related to employee relations, such as campus recruitment, social recruitment, dismissal and resignation.

3.4 The trade union is responsible for logistics support, employees' working environment and conditions, letters and visits, family planning and other aspects of public opinion monitoring.

3.5 The Operation Management Department is responsible for the overdue monitoring of the owner's complaints based on its own work, and provides professional support for the prevention and control of negative communication while quickly implementing and solving the owner's complaints through the service system according to regulations.

4 job requirements

4. 1 Collection scope of public opinion information

4. 1. 1A refers to negative information at the company level (including public opinion at the capital operation level and the leadership level, etc.). ), which may lead to rapid spread.

4. 1.2B information refers to complaints about the service quality and user service of branches and centers exposed on influential media and portals.

4. 1.3C category information refers to the exposure of various centers and their complaints about employees, service quality and user service in local media.

4.2 public opinion monitoring and the basic process of processing

4.2. 1 The administration and human resources department is responsible for comprehensively collecting, summarizing and submitting relevant information to the general manager's office and the brand management department at headquarters.

4.3 Public opinion information processing methods

4.3. 1 The network administrator is responsible for submitting the company's public opinion information.

4.3.2 All departments and centers should do a good job in collecting, analyzing, warning and reporting the public opinion information of their own departments and centers, and major events should be reported to the general manager's office within 2 hours after the incident and tracked throughout.

4.3.3 All departments and centers shall submit weekly, monthly and major events daily in time and submit them to the network administrator.

4.3.4 The network administrator shall summarize and analyze the public opinion information and disposal situation submitted by various departments and centers, and timely report and feedback major events to the leaders in charge and the general manager's office.

4.3.5 The network administrator is responsible for reporting the searched online public opinion information related to Junhao Property to the general manager's office, and major events need to be reflected and fed back to the leaders in charge.

4.3.6 After receiving the public opinion information about the department and the center sent by the Administration and Personnel Department, all departments and centers should handle and correct the incident in time, and make record and report on the incident.

4.4 Public opinion information presentation

4.4. 1 See public opinion monitoring and Disposal Report for details.

Five evaluation methods

5. 1 the company's public opinion work is led by the administrative personnel department and included in the monthly work plan.

5.2 For public opinion monitoring and the departments, centers and individuals who have performed well in this quarter, the Administration and Personnel Department will praise and report in the system, and be responsible for feeding back the development of public opinion to the heads and leaders in charge of this department and center. Those who perform well will be given corresponding material rewards, and 50-500 yuan will be awarded according to the specific situation.

5.3 If the following major negative public opinion work is not effectively carried out, the relevant responsible companies, departments and centers will be assessed, and the relevant responsible persons will be given negative incentives as appropriate. 50-500 yuan. If the circumstances are particularly serious, and shall be investigated for leadership responsibility.

5.3. 1 The negative impact was amplified because the system itself was not discovered in time;

5.3.2 The negative impact is enlarged because the work is not in place and the treatment is not timely;

5.3.3 Improper treatment measures have caused the negative impact to expand;

5.3.4 In the process of information processing, the responsible departments and centers should deal with negative information as quickly and effectively as possible. If the responsible department or center fails to deal with the problem effectively or slowly, the administration and personnel department will put forward assessment opinions to the responsible department, center and responsible person according to the difficulty of problem handling, and submit them to the company leaders for approval before issuing them.

This system has been implemented since April 5, 20 12.

7 record

7. 1 public opinion monitoring processing report

XXX company public opinion monitoring,

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