Employees' suggestions and opinions on shopping malls

Employees' suggestions and opinions on shopping malls

Employees' suggestions and opinions on shopping malls are inseparable from their efforts. Shopping malls should provide convenience for customers, so that customers will prefer our shopping malls. The following are some suggestions and opinions of employees on shopping malls.

Employees' suggestions and comments on the mall 1 1. When customers enter the mall, the first thing they do is to guide them. In order to let customers know the layout of the shopping mall as soon as they enter the door, they can quickly find the place to buy goods according to the layout. It is suggested that the shopping guide signs in shopping malls should be eye-catching so that customers can distinguish them at a glance.

Second, employees in shopping malls should take the initiative to attract customers, patiently explain the products of this cabinet group to customers, especially the comparison between the performance of the products and similar products, reflect the characteristics and advantages of this product, and let customers buy products that are both reassuring and satisfactory.

Third, cashier is an important window. Business hours should be kept open, so that the sold goods can be cashed in time and the counter can deliver the satisfactory goods to customers in time. During holidays or shopping peaks, cashiers should be added to minimize customers' long queues to pay money, which will affect passenger flow.

Four, shopping malls should be in different parts, especially near places with large customer flow, try to set up some chairs or temporary rest points for customers, which can greatly facilitate the elderly and children to rest on the way to purchase. Reduce congestion.

Fifth, adopt some low-price policies for high-quality goods to retain old customers and new customers; Properly promote some products to attract more customers; Let the customer visit Liqun once, and let him remember that Liqun is always a good place for him to shop.

Festival sales promotion has become a favored sales method for all enterprises. At the same time, in recent years, holiday promotion has also brought rich harvest to enterprises, which makes enterprises like this marketing method more and more. This requires recruiting some temporary promoters.

The division of labor of temporary promoters should be scientifically and reasonably divided according to their personality characteristics, work experience, words and deeds, etc. The purpose is to let each temporary pusher exert his best ability, do what he is best at, create the greatest value for the company and avoid arbitrary division of labor.

Employees' suggestions and opinions on shopping malls II. How to improve performance

1. Establish a customer database to record every sales of customers.

2. Analyze customers' preferences and preferences through the database, so as to accurately locate and sell.

3. Improving the quality of shopping guides also requires several preconditions. The counter manager should not only communicate with other counter managers, but also communicate with employees and help them more, not only to improve themselves, but also to drive employees to improve their performance without reservation or hiding anything.

4. We should actively communicate with manufacturers to ensure sufficient supply, and there is no phenomenon of missing numbers and broken codes. The shopping guide should be familiar with fabric knowledge and know the goods like the back of his hand.

5. Greet the guests actively and enthusiastically, and make them feel valued. If you ignore them, you will lose many customers.

6. Pay attention to the customer's questions, summarize them in a notebook, and slowly accumulate the answers to the customer's questions. Only by doing so can you be trusted and the customer's psychology be practical. As long as customers enter the counter, they should know the clothes that suit them and do every business well.

Second, maintain old customers.

1. Establish customer database.

2. Call or send messages to greet customers on holidays or special days.

3. Apply to the manufacturer for some gifts and special souvenirs to give back to the old customers.

4. Optimize the shopping environment to make customers feel comfortable and relaxed when shopping in our mall.

5. Do after-sales service, think about what customers think and worry about what customers are anxious about.

Summary: Old customers are important assets of enterprises, and we are the key targets of sales. Old customers should not forget to establish good relations with old customers.

Third, measures to save energy and reduce consumption

1. Write down your day's work schedule first and allocate it. For example, you can use a notebook to keep accounts first, and then turn on the computer to keep accounts after work, so as to shorten the time of using the computer as much as possible.

2. Save every drop of water. When we don't use the electric iron, we must remember to turn off the water and unplug it.

3. Use paper, be sure to use it on both sides, which can save paper and improve the utilization rate of paper.

Fourth, rationalization proposals.

1. Intensify TV, newspaper and radio publicity to improve the popularity of shopping malls.

2. Employees should be trained in professional knowledge, such as fabric knowledge and nursing knowledge.

3. Environmental sanitation: Lufthansa's toilet environment needs to be improved. Let its property security department establish a reward and punishment system, such as arranging two shifts every day, the responsibility lies with people, the division of labor is clear and unclean, and cleaning is punished, which can solve the corresponding cleaning and supervise shopping guides.

4. The problem of drawing water on the second floor, I think it should be opened during business hours, because when employees draw water, water or hot water turns into warm water at the back, which is not good for employees. If you wait until the water is turned on and then lock it for cleaning, there will be many employees on the second floor. Any problem with employees' health will affect sales.

Verb (abbreviation for verb) trade union activities

1. I suggest that trade unions should often hold some non-competitive activities, that is, more relaxed activities, such as "mountain climbing" and "outing", and relax by swimming together, or we can have dinner and sing a song together, which will give us a space to release.

Employees' suggestions and opinions on shopping malls 3. How can employees give better advice to department stores?

1, learn more about yourself,

2. Learn more by yourself.

3. See more, think more, listen more, and make suggestions according to the feedback from customers, the shortage of employees and shopping malls.

Extended data:

(1) department store

Bonmarche, the first department store in the world, was born in Paris on 1852. By World War II, western department stores had experienced the development from growth to maturity, and their positioning was comprehensive. Department stores handle almost everything. You don't have to go to the cloth store to buy cloth, but go to the grocery store to buy a broom.

Go to a clothing store to buy clothes, go to a hat store to buy hats, and walk into a department store where you can buy almost all daily necessities. Even then, department stores sold food, cakes, pickles and so on. It tries to meet all the needs of everyone. In fact, it can also be called the era of seeking common ground, the era without differentiation, and the era without positioning.

(2) Advantages

However, we can see that department stores have incomparable advantages over other retail formats. Luxurious decoration and thoughtful service satisfy the buyer's psychology. This satisfaction sometimes masks the impact of high prices and cumbersome procedures. A relatively complete category will also give consumers more choices to meet their subtle individual needs. Excellent brand image enables consumers to achieve success and satisfaction in shopping, and excellent quality and style satisfy their yearning for a better life and fashion.

(3) Disadvantages

The most obvious disadvantages of department stores are the above-mentioned points. Commodity prices are not as low as those of large comprehensive supermarkets, and brand and technical advantages are not as prominent as those of specialty stores. Compared with the Internet, they are limited by geography and space. In addition, the one-to-one service in department stores increases the number of contacts between salespeople and customers, and customers' purchase decisions are influenced by salespeople.

The opportunities for direct communication between customers and commodities are reduced, so that commodities cannot be fully understood. The cumbersome payment method wastes many consumers' shopping time, the thoughtful service limits consumers' activity space, too many categories and varieties make consumers have to spend more time making choices, and consumers have to bear higher prices because of the high cost of services and facilities. All these have set obstacles to consumers' subconscious, making it difficult for consumers to always put the first choice of shopping in department stores.