Responsibilities of front desk positions in media companies

Media company front desk job responsibilities (selected 5 articles)

In a society where development is constantly accelerating, job responsibilities are used in many places. Job responsibilities can clarify what each person’s job responsibilities are. What content, what kind of work should be undertaken, what kind of responsibilities should be undertaken, how to do it better, what should not be done, etc. So is it really difficult to formulate job responsibilities? The following are the front desk job responsibilities of media companies that I have collected for you (selected 5 articles). Welcome to read and collect.

Media company front desk job responsibilities 1

1. Administrative front desk reception

1. Receive visitors

Receive visitors with unknown purposes , first ask the other party why they are visiting, and judge whether it is necessary to notify relevant company personnel to receive them based on the situation. If there is a legitimate reason for the visit or a reservation has been made, the relevant person should be contacted quickly, the visitor should be asked to wait in the reception room, and the visitor should be given water or a drink. If the interviewee is the group president or other senior executive, the appointment time should be confirmed with his secretary and informed of the reception.

2. Receiving inquirers

If a business inquirer comes to visit, you should promptly ask the assistant of the business department or the personnel of the customer service department to assist in the reception.

3. Answer the phone

When answering the phone, you should first say "Hello, Dadi Group". Use polite and courteous language when answering the phone, and record the phone information and forward it to relevant personnel in a timely manner (Note: Do not disclose the contact number of the group president or other senior executives to others at will).

4. Reception of salespeople

If salespeople from other companies come to sell you during working hours, you should politely refuse and inform them that selling in the company during working hours will affect the work of others.

2. Delivery of letters, newspapers and magazines

When receiving letters, newspapers and magazines, you should quickly and carefully identify the recipient or recipient unit, and promptly notify the recipient to come and collect them. . If the recipient is the group president or other senior executive, it should be sent to his office or handed over to his secretary for receipt as soon as possible.

3. Express delivery management

1. Reception of couriers

Be familiar with the courier companies currently doing business with the company, and promptly update the courier company contacts and their contacts method, and warmly welcome the couriers who come to deliver and pick up packages every day.

2. Hand over the express delivery

When receiving the express delivery, quickly and carefully identify the recipient or recipient unit, promptly notify the recipient to come and collect it, and sign for the receipt. If the recipient is the group president or other senior executive, it should be sent to his office as soon as possible or his secretary should be notified to pick it up.

IV. Conference Affairs

1. Preparation before the meeting

Actively pay attention to meeting information, learn about the meeting from the organizer or organizational department, and record preparations in a timely manner work content and actively assist; prepare the meeting room; assist the meeting organizer with meeting notifications and other work.

2. Service work during the meeting

Maintain a quiet environment outside the meeting, prepare tea and drinks for participants in a timely manner according to the requirements of the meeting organizer, and be on call at any time to assist with other meeting work .

3. Post-meeting improvement work

Responsible for checking and turning off electronic equipment and electrical appliances in the conference room; tidying up the conference room and assisting the meeting organizer in post-meeting improvement work.

5. Daily affairs of the administrative front desk

1. Ensure the normal use of front desk electronic equipment

Front desk computers, telephones and other electronic equipment, if the equipment fails, you can first Ask a colleague to check. If it cannot be repaired, ask the colleague to contact the supplier or an external maintenance unit to troubleshoot.

2. Front desk power management

After get off work every afternoon, all front desk electronic instruments must be turned off before leaving get off work.

3. Company key management

The front desk has conference room keys and individual office keys, which should be kept properly for use. Media company front desk job responsibilities 2

The company's front desk is the company's foreign-related window, and the front desk reception directly represents the corporate image and service quality. Therefore, reception work regulations must be strictly followed.

1. Job Responsibilities

1. Responsible for the reception, registration and guidance of company visitors, and blocking irrelevant personnel, door-to-door salesmen and unreasonable troublemakers

Outside or assist relevant personnel to deal with it.

2. Responsible for the sending, receiving and delivering of company newspapers, mail, parcels and newspapers.

3. Responsible for answering incoming calls, recording the contents of the calls, and conveying them well.

4. Keep the front desk environment clean.

5. Responsible for printing company documents and assisting with copying and other tasks.

2. Specific work requirements

1. Reception

——Set up a registration book for the company’s visitors, and all people who come to the company must register, (with the general manager Familiar friends or construction workers are exempted from registration). The name of the visitor, the number of visitors, the reason for the visit, and the time of entry and exit should be recorded on the registration book.

——Don’t judge people by their clothes or appearance.

——When receiving visitors from the company at the front desk, you must stand up and greet them with a smile and provide warm service.

——Ask the reason for the visit. When the visitor asks for a company employee, the front desk receptionist should first ask if there is an appointment, and ask the visitor to register, and then call the employee he is looking for to ask if he has brought the employee with him. If you answer that you need to be brought in immediately, you should lead the way. If you need to be brought in later, arrange for the guest to sit and wait in the lounge. After bringing it into the office, pour water for the guests (seventy percent full). ——When the guest leaves, please register the departure time and greet with a smile, "Goodbye, please go slowly!"

2. You must be on duty during working hours. That is, from 8:30 to 12:00 and 13:30 to 17:30 in the morning, if you need to go out for business, you must apply to the leader to ensure that there are no vacancies at the front desk.

3. Answer the phone

——Answer the phone within three rings. If you answer the phone after more than three rings, you should say: Sorry, I just had something to do and I left. Excuse me. Is there anything I can help you with?

——Use standard language when answering the phone: "Hello, this is Chengfengju!"

——Register calls for important or things that need to be conveyed. (Caller’s name, reason and time of call) - You must pay attention to etiquette when answering the phone. You must not lean your body or eat food in your mouth. You should control your pitch and intonation when speaking. ——Keep your conversations short when answering the phone, and personal calls should not exceed three minutes.

——Don’t answer the phone before the caller hangs up (except for personal calls)

4. Assist the cleaning staff to keep the front desk clean and keep it free of dust and stains. No personal belongings or sundries should be placed on the table, and food is not allowed to be eaten at the front desk.

5. Company correspondence, materials, and magazines must be delivered to various departments or relevant personnel in a timely manner.

3. Appearance requirements

1. If the company customizes uniforms, you must wear uniforms to work. When you don’t have a reservation uniform, dress appropriately and appropriately.

2. Slippers or leather sandals similar to slippers are not allowed to be worn to work.

3. Light makeup should be worn during working hours and makeup is not allowed at the front desk.

4. Maintain good standing, sitting and walking postures, and avoid manicure, makeup, humming and other impolite behaviors in front of guests. Responsibilities of the front desk of a media company 3

1. Cleanliness

1. Arrive at the office in advance every morning and clean the office.

2. Ensure that the desktops in each office, living room, and bathroom are clean and tidy, documents are in order, customer supplies are replaced in a timely manner, and glass and floors are spotless.

3. Clean up garbage in time and keep the room well ventilated.

4. Water flowers, plants and trees regularly and in a timely manner to maintain their strong vitality.

5. Do a good job of hygiene maintenance and supervision in the later period.

2. Telephone reception

1. Always keep paper and pen next to the phone to facilitate timely recording of phone calls.

2. Responsible for answering and transferring calls to the front desk service hotline, doing a good job in incoming consultation work, carefully recording important matters and communicating them to relevant personnel, so as to ensure that no omissions or delays are made.

3. Responsible for telephone return visits, sending and receiving faxes, etc.

4. Correctly handle customer messages, telexes, etc.

3. Customer reception

1. Receive visitors, strictly implement the company's reception service specifications, maintain good etiquette and courtesy, and serve with a smile, generous and decent. Guide guests to corresponding departments and provide services such as tea and beverages.

2. Responsible for the establishment and management of visiting customer files.

4. Office Work

1. Responsible for the purchase and use management of the company’s office furniture, equipment, and supplies, and record, distribute, manage and optimize the process for company personnel to receive office supplies. .

2. Arrange meetings and keep written records of meetings, arrange meeting rooms and business trips in a timely manner, arrange cars for events, book air tickets, etc.

3. Responsible for the organization and preparation of business document templates within the department, improving and standardizing work processes, collecting and archiving business correspondence, faxes, emails, etc. for future reference;

4. Responsible Carry out secretarial, information, confidentiality and confidentiality work in the office, and do a good job in collecting and organizing office files.

5. Manage employee personnel file materials well, establish and improve the management of employee personnel files, and strictly enforce file borrowing procedures.

6. Calculate monthly attendance and submit it to the finance department for accounting, keeping a record.

7. Handle other matters temporarily assigned by superiors to ensure that logistics support is in place, work is smooth and the environment is elegant. Responsibilities of the front desk of a media company 4

The front desk of a company is the face and business card of a company. Therefore, front desk staff must master the reception etiquette of the company's front desk. This plays a very important role in shaping the image of the company!

1. Customer reception and service

1. Responsible for the reception of visiting customers, reception and arrangements for guests to visit. (Introducing seats, pouring water), and consulting customers on their intention to visit.

8. Responsible for the distribution of company documents, letters, emails, newspapers and magazines.

9. Responsible for sending and receiving faxes.

10. Responsible for the storage of the office warehouse and the registration of items entering and leaving the warehouse.

11. Prepare the company’s publicity column.

12. Keep and use the official seal in accordance with the company's seal management regulations and be responsible for it.

14. Responsible for answering and transferring calls to the front desk service hotline, doing a good job in incoming calls, carefully recording important matters and conveying them to relevant personnel without omissions or delays;

15. Responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service standards, and maintain good etiquette and politeness;

16. In response to customer complaint calls, fill in the registration form in a timely manner and report it as soon as possible

17. Responsible for the sanitation and arrangement of tables and chairs at the company's front desk or consultation reception room, and keeping them neat and clean;

18. Accept the work arrangement of the administrative manager and assist the personnel clerk in other tasks of the administrative department;

19. Do not leave the work station at will, causing inconvenience.

20. Do a good job in pre-meeting preparations, meeting minutes, post-meeting content arrangement, and some related logistical work that needs to be coordinated during the meeting.

21. Receipt and delivery of company documents, letters, and correspondence.

22. Assist in coordination between various departments. Do recruitment and arrange employee interviews. Complete other tasks assigned by superiors.

23. Clean the manager’s office and arrange tea every day.

24. If any malfunction is found in company computers, printers, copiers and other printing equipment, maintenance personnel or suppliers should be promptly notified for repairs to ensure normal use of the equipment. We also assist various departments in providing literacy-related equipment and adding printing paper in a timely manner.

25. Responsible for the sanitation and table arrangement at the company’s front desk and keeping it neat and clean.

26. Company employees should prepare an outing registration form when going out.

27. Complete the tasks assigned by the leader in a timely manner and provide assistance to other departments.

28. Responsible for signing for and delivering express delivery, letters, express delivery, and newspapers. Check carefully and resolve any problems found in a timely manner and fill in the gaps.

29. Arrangement of meeting rooms.

And provide meeting services during and after the meeting.

30. Supervise the company's attendance punching and keep monthly attendance records. Collect statistics on public holidays of company employees and report matters to the finance department. Responsible for archiving attendance information and leave requests.

31. Analytical thinking is very important because you often need to judge the priorities of your own work.

32. Efficiently complete other tasks assigned by the department manager.

2. Visitor reception etiquette

Front desk clerk service specifications:

1. When a customer or visitor enters the door, the front desk immediately stands up to receive them and gives a greeting or welcome speech. If you are standing, give greetings or welcome speech before the guests ask questions.

The standard greetings for a single person are as follows:

"Hello, sir!" or "Good morning, sir!"

"Hello, miss!" Or "Good morning, Miss!"

"Hello! Welcome to xx company."

There are two people coming, and the standard greeting is:

< p> "Hello, gentlemen!"

"Hello, ladies"

"Hello, sir and madam!"

There are three people here Above, the standard greetings are:

"Hello everyone!" or "Good morning everyone!" "Good afternoon everyone"

"Hello everyone!" or "Good morning everyone!" "Good afternoon, everyone!"

For those who already know the names of customers or visitors, the standard greeting is as follows:

"Hello, Mr. x!"

" Hello, Ms. After "Hello", you can also use the following standard greeting:

"Sir, I remember that you came to our company not long ago (before), and you are here today. Welcome again!"

< p> a) Guide customers or visitors to take a seat in the consultation hall, hand them tea and company marketing materials;

b) Answer questions on the spot or notify the relevant business reception staff by phone to show up, and introduce them first The host, then introduces the guests;

c) Lead the customers or visitors to contact relevant personnel, walk in front of the customers or visitors when walking, and signal with your hands at any time. When meeting colleagues on the way, nod and salute to express greetings;

d) When entering a room, knock gently first and wait until you hear a response before entering. After entering, turn back and close the door;

e) Introduce both parties and exit. If the relevant personnel cannot get away to respond, reassure the customer or visitor to wait and exit.

3. Telephone reception etiquette

Reception work/transfer phone calls--the most basic. It represents the first impression of the company, so the voice is required to be sweet

1. When you hear the bell, pick up the phone before at least the third ring;

2. When listening, greet first and report yourself to the company and department. The standard language is as follows:

"Hello, xx company!" or

"Hello, this is xx company!"

Listen carefully and listen carefully when the other person tells you Write down the key points and tell the other party promptly if you don’t hear them clearly. Then based on the other party's first question, quickly determine what his needs are? Make a standard reply.

Consultation on home decoration business: Sir (Miss), regarding this situation (home decoration consultation), let our company's customer consultant Mr. , I'll transfer the call, please wait.

Contact business: Business related to our company will be transferred to the relevant personnel of the relevant departments; if there is no related business, please directly answer: Sir (Miss), our company does not have any need in this area now, please contact other companies. Yes, thank you!

Looking for someone: Sir (Miss), what is the name of Mr. (Miss) you are looking for? Have you made an appointment with him or her? Please wait a moment. (Then get the call from Mr.

)

When you judge that you cannot handle an unspecified phone call, you can tell the other party frankly and immediately transfer the call to someone who can handle it. Before transferring the call, you should briefly and concisely tell the other party what they are talking about. The person who answers the call;

The call should be concise and to the point, and the line should not be busy for a long time.

At the end, you should say "Thank you!", say goodbye politely, wait for the other party to cut off the phone, and then put down the receiver. If the company has foreign customers, the front desk will also be required to speak English so that they can understand who they are looking for, and then Turn around.

Study humbly and study hard, and constantly improve your ideological awareness and professional level. Responsibilities of the front desk of a media company 5

1. Assist the general manager in handling daily administrative matters;

2. Assist leaders to carry out external networking activities, improve corporate and social relations, and do Responsible for guest reception arrangements and office service work for senior leaders;

3. Responsible for leading air tickets, bus tickets, hotel itinerary arrangements and other matters.

4. Able to handle emergencies independently, or proactively handle some urgent matters when the general manager is absent;

5. Communicate with managers of other departments;

6. Determine and arrange meeting times; manage meetings and conference rooms, and organize and archive meeting minutes and meeting materials;

7. Complete other routine tasks assigned by superiors. ;